Took my vehicle to the dealership to get oil change, tires rotated, and the 23 point inspection. Told them at the time of the noise vehicle was making. Ended up having to replace the front two tires and paying to get them balanced and aligned as well. Was told that if the noise continues to bring it back. Sounds and noise got worse over the next day so took it in the following day. Was told that the problem was the ball joints that are on recall and so all they would need to do is replace those and there would be no costs. I was then told that the kits were not working and they had tried two different ones from two different dealerships. I was then told that to make them work they would need to replace the steering knuckles and it would cost me about $800 to get this done. I refused to pay for this when the steering knuckles were not damaged and the ball joints were the manufacturers mistake, so they needed to find some ball joints that worked or fix the problem. I was then told today that they were sent the steering knuckles and the ball joints worked with this replacement and they would give me a discount of $628, of which I can't afford. The manufacturer will not talk to me and the customer service is like talking to an automated answering service. The manager at the dealership is to call me in the morning if he could do anything else for me, which does not look promising at all. My issue is I should not have to pay for a part that was not damaged just so the recalled parts of ball joints can fit on my vehicle that they were originally supposed to fit.
2002 Jeep Liberty suspension complaints
Page 13 of 18: complaints 341 to 370 of 494, newest first, as owners wrote them.
Dt*: the contact stated as the vehicle was turned into the driveway at 2 MPH, the front right bearing fractured and punctured the front right tire. The service dealer and manufacturer were not contacted.
There had been some occasional front end squeaking but not enough to take notice. Several weeks ago I was informed by my mother that certain jeeps had been recalled. We went to jeep's website put in the VIN as the page requested and were unable to find a record. One saturday morning I called a local jeep dealership to ask if I could bring it in and have them check it. The dealership said that it would not do any good because jeep had not released any information about the recall and that I would have to wait until early september and a letter would be sent advising of the recall. Sunday, august 20, 2006 I was taking our daughter to work and heard an awful thud and the jeep lurched to a stop. I had to leave it in the middle of the street and use our other vehicle to take our daughter to work. When I arrived home, my partner told me that she contacted her brother and he said it sounded like it was the ball joint. I tried to move it and the ball joint broke and damaged the tire and the grey material over the tire. I contacted jeep's headquarter as well as a local dealership and it was at that time that we were informed that this vehicle had been recalled and repaired in march of 2004 (it was a ball join issue at that time as well). This was not reflected on our carfax report.
Dt*: the contact stated the front driver's side wheel detached while stopped at a stop sign. The vehicle was towed to local mechanic. Upon inspection, a mechanic determined the front driver's side ball joint detached. An the federal safety agency recall, # 03v460000 was performed on the vehicle concerning, the suspension: front: control arm: lower ball joint in august 2004 however, the recall did not remedy the problem. The dealership would not offer a second repair without charge under the recall.
Dt*: the contact stated while driving 5 MPH, the left front wheel separated from the vehicle without warning. The contact managed to pull over without incident. Upon initial inspection, the left front axle was on the ground. The vehicle was towed to a dealership who replaced the lower ball joints which were fractured. A the federal safety agency recall, #04v596000 was performed on the vehicle concerning, the upper ball joints however, the recall did not remedy the problem. The dealership would not offer a second repair under the recall. The manufacturer was alerted.
I reported a noise during operating my jeep liberty, ltd. 4 wd over bumps and turns. I purchased the vehicle with 5 miles on 8/13/2002. 3/21/2003 at 11638 miles, the service shop made a warranty claim - lubed the bushings. 4/28/2003 at 12932 miles, the service shop made another warranty claim -sleeve & strap was replaced. 2/9/2004, at 25045 miles, the service shop made yet another warranty claim -replaced the sway bar bushings & links. I also had lower ball joints replaced for a recall. 4/16/2004, service shop repositions the ft shield at ft suspension. The noise never went away. At the service shops advice, I needed to bring it in if the noise became worse. Yeah right! Two other mechanics suggested steering/suspension related. On 4/09/2006, I had my car inspected by the dealership service once again for the worsen noise. The service team replaced the rear center ball joint at a cost of $276.17 and returned my vehicle. With my warranty running out, the service team has supposedly found more serious part changes, of course. On 6/15/2006, the service team replaced the lower ball joint due to wear and repaired a leak in my tire at the cost of $224.05. I also have noticed vehicle pulling to the right. In addition to having paid for services with my warranty still effective, I have further developed other serious car issues. I have a leak in my rear differential and my brake light & ABS lights are on. I had to stop at a service station to fill my tire from 10 psi! Although the service department would like me to bring back my car, I do not believe they have the experience for a fourth visit. On my last trip to the dealership, I had requested that if there are any parts replaced to please save the old part. Upon my pick up of the vehicle, I did not receive these parts. I have purchased an extended warranty end of july for 1,600.00 just in case.
Dt*: the contact stated while driving 35mph on the highway under normal driving conditions, there was a loud, banging noise followed by a loss of control of the vehicle. The contact managed to slow the vehicle by using the brakes, but the vehicle pulled to the right side of the road without incident. The vehicle was towed to a dealer who determined the right front ball joint fractured. A the federal safety agency recall, #06v288000 was performed on the vehicle concerning the suspension; however, the recall did not remedy the problem. The dealership would not offer a second repair under the recall. The manufacturer was contacted.
Dt*: the contact stated the vehicle's front lower ball joints started to separate which created a major problem with the left front wheel while driving through an access ramp at 30 MPH. A the federal safety agency recall, # 03v46000, was performed on 02/25/2004 concerning, the lower control arm ball joints. However, the recall did not remedy the problem. The vehicle was taken to the dealership for repair.
I have a 2002 jeep liberty. With only 24,000 miles and little off-road use, both upper(not lower--which have already been the subject of recalls) ball joints have had to be replaced due to excessive wear. I could hear severe clunking noise on turns and bumps. They were diagnosed and replaced by a jeep dealer.
Ball joint snapped while making a turn and the wheel came off and the car hit the ground. A year ago, the both ball joints were replaced due to a recall. Dealership wants to look at the problem two weeks from today as they are too busy. I am lucky I am alive after what I went through.
My 2002 jeep liberty began to make a noise from the right front tire area. I called the dealer to make an appointment, explained the problem and was given an appointment about 10 days out. About half way between making the appointment and the day of the appointment while pulling away from a stop sign the lower ball joint on the right front side of the vehicle broke apart dropping that side of the car down on to the tire. In the process of trying to get the vehicle up on to the flatbed tow truck the tire did some damage to the plastic part of the fender surrounding the wheel well. The vehicle was dropped at the dealer (seacoast motors) for repairs at about 5:30 pm on 8/2/06. As of this writing (8/3/06 @ 1 pm) they have not looked at the vehicle or confirmed the actual problem so I am without a vehicle for an undetermined amount of time at this point.
While turning right into a parking lot at about 5 miles per hour in my 2002 jeep liberty, I experienced a catastrophic failure of the lower ball joint on the right side. The ball joint dropped and the bolt at the bottom of the ball joint struck and severely dug into my jeep chrome alloy wheel. This all took place while traveling at about 5 miles per hour and traveling only about 10 feet. I had the vehicle towed to the dealership where it was purchased new. Please note that I did have the vehicle serviced at regular intervals. I had also received a recall notice in the past and when I questioned my dealership about it, they stated that it did not pertain to my vehicle.
Dt*: the contact stated that the vehicle was driving at a speed of 25 MPH up a hill on wet road conditions when the vehicle spun out of control crashing into a retaining wall. The accident resulted in major damage to the vehicle's body. The contact and an eleven-year-old passenger were both wearing seatbelts at the time, had to go to the hospital for the minor injuries. The police report was filed. The vehicle was towed to the dealer who sent to a body shop for body work. After receiving the vehicle back from the body shop, the dealer inspected and determined that both the front lower ball joints and rear coil springs needed to be replaced and were completely damaged. The dealer could not determine the cause of the accident but indentified that there was a recall on these components in 2004. The manufacturer was alerted who sent out an inspector to examined the vehicle. The inspector determined that there was no manufacturer defect that caused the accident. The contact expressed that the accident was related to a defect.
Jeep, liberty purchased in march 2003. On saturday july 15, 2006 vehicle was be drove home on a common route. While negotiating an s-turn at an estimated 40 MPH, the upper ball joint failed causing the right front wheel to fold under the front of the vehicle. Being a good driver with no accidents, I managed the vehicle under control while also not hitting the brakes thus leaving a 261 ft skid mark ( I do have a picture). I have a very good mechanical background and after further survey have concluded that the upper-ball joint had failed due to rust inside the ball-cup and deterioration of the metal around it( I have a picture). This failure has caused an estimated $1200.00 in damage which includes replacement of all four ball joints the two upper at my request ( never trust a part on the vehicle that has failed once and has a twin brother), plus-a tire and rim, etc. *lower ball joints were on a recall notice but I was never notified by chrysler because of not being in their computer system as a customer. After a web search I found the recall of the ball joints (nice job by chrysler). After exchanging repeated phone calls with the dealership and chrysler, the "experts" determined that the failure was due to "impact". I can honestly say that there is no way this joint failed by impact but I can say it failed due to bad engineering and fatigue which is way too soon considering the vehicles life span. In my opinion, chrysler has failed to come clean with a problem that will soon become very apparent with all it's jeep liberty's!!
Ball joint failure on 2002 jeep liberty - recall had been performed in october 2004 by szott jeep dealership. I was driving down the road doing 30 MPH when the right front appeared to seize up and I started to lose control of the vehicle. I was able to get it stopped and parked safely on the road. Upon examination, the tire had become completely removed from the frame. I had it towed to the dealership and it was determined to be a failure of the ball joint. The following damage was incurred to my vehicle: arm-lower control, knuckle, tire, rim, front bumper and quarter panel lose. Overall totaling 1500 damage. My insurance picked up the majority of the claim and I paid the deductible of 200.00 plus 36.10 for the ball joint. I am very fortunate this didn't happen 15 minutes later. I was on my way to the airport. Given the impact this had at 30 MPH I cannot comprehend what would have incurred at 70 MPH. Myself and my baby where in the car at the time of the occurrence of this accident. The rep from belle tire, the dealership, and dcx told me I was lucky because it would have been a serious accident.
Dt*: the contact stated that there was a recall remedy repairs perform on the vehicle two years ago for the ball joints. The replacement ball joint became fractured blowing out a tire and destroying the rim. The contact expressed that the replacement ball joint wer also defective. The dealer fixed the lower ball joint on the passenger side however the contact expressed replacement of the other ball joint was also needed because it may be defective. The dealer and manufacturer declined the request; the recall work has already been performed.
Dt*: the contact stated that the vehicle's front lower ball joint on the front passenger side failed after a previous recall was performed. While trying to make a left turn at a stop sign, the right front end dropped into the wheel well causing the steering to lock up. The incident occurred at 5 MPH during clear and dry road conditions. The vehicle was towed to an independent repair shop on 07/9/06 who determined that the lower ball joint failed. The vehicle will be taken to the dealership on 07/10/06 for repairs. The vehicle had a recall performed for the same problem in 04/04.
Lower ball joint failure to right front of 2002 jeep liberty resulting in loss of control of vehicle in addition to lower front body damage.
Defective lower front ball joint separated causing damage to wheel shaft, rim, and ball joint.
2002 liberty left front suspension collapsed onto the wheel. *ts ***nar*** the dealer replaced the left lower ball joint, upper control arm and ball joint and cv axle. The consumer learn of a recall on the ball joint and requested reimbursement from the manufacturer.
The lower left ball joint on my 2002 jeep liberty failed while in a shopping center parking lot.
Lower right hand ball joint catastrophically failed on 2002 jeep liberty 4wd with approx. 68k miles. (this vehicle had the lower ball joint recall work performed at 33k miles.) when lbj failure occurred, vehicle was traveling approx. 10 MPH. Total damage included both upper and lower ball joint needing to be replaced, a drive axle replacement, and a right front fender replacement.
Failure of front right lower ball joint on my 2002 jeep liberty vehicle.
While I was driving my 2002 jeep liberty, the passenger side ball joint separated from the steering knuckle and the whole side of car hit the ground and my jeep skidded about 30 feet then came to a complete stop. I couldn't turn the vehicle in any direction while it was skidding. I was lucky I was only going 20 MPH! Chrysler is fixing my car at no charge, but my concern is of safety. If this would have happened at a faster speed, on a turn, the car would have gone off the cliff, rolled, and I would not be here today. This is important to note: after the incident, I had the car towed to the dealer. On arrival, they looked up the VIN, and informed me that the recall (#03v460000) had already been 'performed' back in 2004. If they "fixed" it in 2004->why did it break in 2006???!!!! And why are they so quick to fix and pay for it???? Seems to me they know that there are still major problems with their"fix" back in 2003. Scary!!! People that had it "fixed" right after the recall came out, may still be in danger!! The parts used in the original recall must have been defective!!!! Here is the whole story: 1. Rubbing/grinding noise coming from front of car. Very random and inconsistent. Happened while turning steering wheel at a stop, while driving, heard noise when applying brakes, etc. Noise started around march '05. 2. Numerous trips to mechanic, couldn't find problem. Replaced brakes, resurfaced drums, cleaned out power steering, etc. 3. June '06, did google searches to see if there were any known issues with the '02 jeep liberty. Found there were "ball joint" problems. Also found recall #03v460000 (suspension:front:control arm:lower ball joint). 4. Scheduled appt. With dealership to get recall #03v460000 performed. 5. Ball joint broke before appt. With dealership. 6. Had car towed to dealership. 7. Dealership said recall was already performed. 8. Rep. Told dealership chrysler will extend warranty to cover this work.
2002 jeep liberty, lower left ball joint failed. Vehicle was traveling at approx. 35 MPH going straight ahead when the ball joint separated. The joint settled into the inside of the front wheel damaging the wheel and the wheel contacted the rear of the inner fender damaging the fender liner. No other apparent damage, driver was able to get the liberty stopped off the road way. Towed the jeep to the dealership. They replaced both front lower ball joints free of charge, ordered a replacement wheel and inner fender also to be installed for free. This vehicle had the lower ball joints replaced once before under the initial recall. Absolutely no faith in the manufacturer to actually resolve these failures. I fully expect to have them replaced again in the future.
Driver side lower ball joint failure recall was performed in 2004, ball joint failed june 25, 2006.
At 35,000 miles the lower ball joints were worn beyond spec and replaced under recall. At 40,000 miles driver side lower ball joint worn to the point of collapse and failure.
Lower ball joint failed while driving under 15 miles per hour.
We had a recall for the ball joints of our 2002 jeep liberty. It took nearly 2 years to get them replaced. They were damaged by the time I did and I had to get a temporary repair on them while we waited for the parts. They were repaired at the end of february early march of this year. At the end of may I noticed a similar noise to what I had been hearing when the original ball joints had made before they were replace. As it turned out they had gone bad already. It seems that the new ball joints are defective too. I have had some out of pocket expenses for this issue and I am not happy at how I have been dealt with by the dealer and daimler chrysler. I sent a complaint to daimler and their response was that they were sorry I was not satisfied with my vehicle and would file it in a consumer survey file. I am not unhappy with the vehicle. I am unhappy with how hard it has been to get this recall issue fixed and having to pay for service on the ball joints. I purchased the vehicle from glenn e thomas dodge. The customer service rep with daimler was a woman named alison. My vehicle has been out of use this time for over a month before the final repairs were made.
4 college freshman could have been killed in a 2002 jeep liberty sport due to ball joint failure. When making a left hand turn at an extremely low rate of speed the left drivers side ball joint snapped causing the tire to buckle inward which caused vehicle to tip and the axle to break. An extended warranty on the vehicle covered the ball joint, axle and rim. What was also damaged because of this malfunction was the moldings that are around the tire and the washer fluid tank, which chrysler will not cover. These damages would not have occured if this vehicles front end did not fail. Also this vehicle is maintained properly and timely fashion. It was a parents nightmare coming home from dinner and having 3 frantic messages from a daughter in college in another state 10 hours away from home. I think the least chrysler could have done was to cover these items.
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