Complaint regarding recall on lower ball joints. *mr the right front wheel of the vehicle had come off of the axle when the vehicle was backed out of a parking spot. Also, the container busted when the ball joints broke which could be in reference to the warning signal that the windshield wiper fluid was low. Recall #03v460000. *sc *jb phone interview update (oct 5, 05): the complainant's husband said that they did not recevie a recall notice.
2002 Jeep Liberty suspension complaints
Page 16 of 18: complaints 431 to 460 of 494, newest first, as owners wrote them.
When turning the wheel sharply to the right, and in both reverse and forward, there is a loud popping sound. Dealer corrected situation under the recall for the ball joints. However, less than 2 months later it was occuring again with more frequency.
2002 jeep liberty upper ball joints were found to be defective. *mr the consumer experienced a loss of steering control which caused the vehicle to spin around on the highway barely avoiding a collision. The front and rear tire had both deflated and detached completely from the rims. The mechanic informed the consumer that the ball joints were defective. *sc the consumer received a recall notice regarding the defective lower ball joints.
Lower ball joint failure or suspension defect. I rolled in a jeep liberty 2002 2 wheel drive, towing according to specs. On the model. Driving the 25 miles below the speed limit, slight swerve to avoid an obstacle in the road,had no control of the steering and flipped the jeep 2 times.
After being schedule for 2 appointments with the dealership to have the lower ball joint recall 03v460000 performed, the consumer was informed that the parts were not available. The consumer felt that the dealership was performing the recall on the vehicles of the consumer's who bought the vehicle from them first. *jb *sc
While driving approximately 15 MPH, the driver lost power steering. The driver was able to maintain control the vehicle and pulled over. The vehicle was towed to the dealer for inspection. The mechanic informed the driver that both upper and lower ball joints needed to be replaced. Please provide further details.
When driving at any speed consumer heard a knocking noise coming from of front. Consumer took the vehicle to the dealership for inspection, and mechanic determined that that the upper ball joints failed".
While driving 5 MPH left front tire collapsed. Consumer had the vehicle towed to the dealership for inspection, and mechanic determined that the left upper ball joint failed.
Vehicle was having a problem with a noise in the front end. The owner had taken the vehicle to the dealer on 6 occasions. Later, the vehicle was recalled for ball joint problems due to poor workmanship. The front driver side wheel separated from the vehicle. Provide further details.
On january 14, 2004 consumer received a recall letter regarding the ball joints. Dealership did not have the parts available to conduct recall repair.
I have a popping noise in the front end of my 2002 jeep liberty 4wd. I took it to jeep and after 2 days they took the front end apart and put it back together and the problem got much better but not completely gone. Is there a recall on this and do other people have this problem. My car has 55,000 miles on it.
My 2002 jeep liberty lost control & smashed to the ground, the ball joint snapped and the axle fell out/tire fell off on 2/4/04. I had no warning or any idea what was happening? I was unaware of the recall because I never received a recall about it from chrylser. However, I have a long story to follow this in regards to how they have handled this, poorly. My jeep is still sitting in a service station parking lot & I'm still driving a rental car because the company took it's time in contacting me appropriately to handle this, and then when they have contacted me, they are trying to get away with doing the absolute minimum to help me out of this problem and it is costing me a lot of money in rental fees & storage fees, as well as the tow for the jeep. This matter is still unresolved after repeated attempts asking to please help me out. I finally received a recall notice on 2/18/04! If this was discovered back in 2003, why did I just receive a notice!?of course the notice got sent to me 3 months after it was discovered originally and now I'm stuck with all this trouble related to it?? After they put myself & my family in harms way, this was negligence! Chrysler doesn't care about its customers, they just want to get out of the situation doing as little as they can. I'm still trying to get them to help me as of today. I haven't heard from them and I most recently faxed them on 3/11 & 3/15, asking them to please settle this for me and it goes by each day for me with more fees and they don't care!
Consumer received a recall letter concerning lower ball joints. Dealership still does not have the parts available to perform recall repairs.
Consumer received two recall notices. 1. The federal safety agency recall# 01v373000 concerning air bag failure in december 2003. Consumer contacted the dealer, who informed the consumer the parts were not available. The dealer was supposed to contact the consumer when the parts became available. 2. The federal safety agency recall 03v460000 subject concerning lower control arm ball joint failure on 3/2/2004. Consumer contacted the same dealer, who did not have the parts. No reason was given as to why the parts were not available.
2002 jeep liberty is inherently unstable. At almost any speed, the rear end of this vehicle tends to "spin out" resulting in lost of control. Recently, this occurred as my wife was driving this vehicle. As a result, she lost control of the vehicle, struck a guide rail, and rolled the vehicle twice.
Consumer received the federal safety agency recall letter 03v460000 regarding lower control arm ball joints, dealership still did not have the parts available to conduct recall repairs.
Dealership did not have the part to perform upper ball joint recall 03v460000 repairs, and didn't know when they will be receiving the part.
Recall 03v460000 concerning lower control arm ball joints. Consumer received the notice and made an appointment with a dealership. Upon arrival, the dealer refused to perform the repairs. No reason was given.
While driving at 40 MPH there was a vibration in the steering column. The consumer believed it was related to recall 03v460000 concerning the lower control arm lower ball joint failure. *ak *sc
The consumer received a recall letter the federal safety agency#03v460000. The dealer replaced the front control arm and ball joints. However, the dealer indicated the consumer had to pay $100.00 for a front end alignment.
While driving in clear weather at 50 MPH, the front passenger tire separated from the axle, according to the insurance representative. *ak. A little after the accident had occurred there was a recall issued on the 2002 jeep liberty's by chrysler, so the dealers will now replace the defective front lower ball joints and with modified assemblies. *cb the wheel assembly at the ball joint broke, which caused the tire assembly to come off. *cb the vehicle flipped over twice and consequently the consumer suffered injuries.
Vehicle pulls to the right. Has been taken in for repair repeatedly. All dealership does is realign but does not look into why this keeps happening.
When turning left or right steering wheel gets very stiff. The dealer has been contacted, and there is a recall on the ball joints.
While driving 30 MPH lower ball joints broke, causing the steering to fail. As a result, driver lost control and collided with oncoming traffic. No report of air bag deployment. As a result, driver sustained severe neck and back injuries. *ak phone call update (oct 5, 05): the complainant is no longer living there.
Vehicle continuously pulled to the right. The problem was more noticeable when vehicle was driven at highway speeds. Consumer received recall o3v460000 concerning upper control arm failure, but the dealership was unable to perform repairs due to the parts being on a nationwide back order.
The dealership will not have the parts or tools available to perform the recall on the lower control arm (03v460000) until april.
Right front suspension control arm lower ball joint separated from the steering knuckle without warning while turning around in a driveway, causing damage to the cv joint, front axle, tire, windshield wiper reservoir and front right fog light.
While backing out of the driveway, the consumer heard a loud booming sound and the vehicle lurched to the left. The consumer walked to the front of the vehicle and discovered the upper ball joint laying on the ground. The weight of the left side of the vehicle was resting on the affected wheel. *ak the consumer also stated that there had been a recall issued for similar problem with her jeep and has filed complaints to chrysler. *cb
Re: the federal safety agency campaign id #03v460000 (daimler chrysler # c36 I purchased my jeep liberty sport VIN # [xxx] on 4/24/2002 and buy virtue of the purchased date it was built before 10/4/2002.the recall states loss of control of the vehicle can occur with minimal warning.I frequently travel highways at highway speeds,according to this recall myself,my family and anyone else riding in my vehicle is at risk.....with that said ....I have contacted daimlerchrysler on two (2) occasions, 11/12/2003 ref.#11814774 and 12/8/2003 ref.# 11880586 about this recall. Their response on both call were ; the recall has not been "published". Your sight dates the recall as 11/04/2003, that's before either of my calls to them. I feel daimlerchrysler is not responding to their obligation to me in a timely manor. Your help will be appreciated.*ak information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
While driving at 45 MPH right passenger wheel fell off. Consumer was able to pull over to the shoulder. The driver suffered neck injuries, and was transported by ambulance to the hospital. The vehicle was towed to the dealer. Mechanic noticed that upper ball joint was corroded and needed to be replaced. *ak consumer was upset that chrysler would only waive the cost of the parts since the vehicle was out of warranty. His wife believed that since the incident occurred as a result of a defective upper ball joint, then chrysler should assume full responsibility. The general manager stated they should be glad that's the only problem they had so far.
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