Tl* the contact owns 2002 jeep liberty. The contact stated that both upper control arms on the front driver and passenger sides fractured at very low speeds. The contact ordered the parts needed for repairs and replaced both upper control arms. The contact did not take the vehicle to the dealer. The contact referenced the federal safety agency campaign id number: 09v119000 (suspension:front:control arm) but was advised by the manufacturer that the vehicle was not included in the recall due to the VIN. The contact stated that the upper control arm failed due to a ball joint failure. The failure mileage was 73,000.
2002 Jeep Liberty suspension complaints
Page 4 of 18: complaints 71 to 100 of 494, newest first, as owners wrote them.
Chrysler has issued a recall for the 2002 jeep liberty regarding the upper control arm failure. This failure is due to failure of the ball joint seal allowing contaminants to eventually cause the ball joint to fail. The recall notice #j17 recall id# 09v119000 only includes vehicles subject to corrosion from road salts in the northeast. I own a 2002 jeep liberty and have noticed that both the joints on the upper ball joint of the control arm have failed (split) and as result have allowed contaminants to enter the ball joint resulting in its replacement. I feel these vehicles need to be covered under the recall notice #j17 for the same reason. It is a "safety issue" and has nothing to do with being worn. There is a defect in the manufacturing process for if there wasn't the rubber seal around the ball joint would not have split. For the split on the rubber ball joint seal to be noticed, a person has to look really close at it. I noticed mine because I was changing out my front brake pads and did a close up inspection. This is of concern to not only me, but I am sure a lot of the other jeep liberty owners who have had their vehicles front end drop out from under them when they were driving. I live in georgia and do travel to the northeast from time to time and also travel south to florida from time to time. My concern is this: both seals failed on the ball joints. Both ball joints are subjected to elements similar to those of the vehicles in the northeast even more so while along the coast of florida. There have been numerous ball joint failures on jeep liberties in georgia and fla for the same reason there have been ball joint failures on jeep liberties in the northeast. A response regarding this matter would be greatly appreciated.
The rear of the my 2002 jeep liberty began bouncing so I took it to my mechanic. He said the jeep body had separated in the back and I needed a new ball joint mounting plate and control arm assembly and that the car was unsafe to drive. The ball joint mounting plate and upper control arm assembly were ordered june 16, 2011. Mechanic was told the ball joint mounting plate (part #52128586aa) is on "national backorder" and ,as of 7/25/11, there are 66 customers waiting for this part. Jeep customer service said on 7/28/11 that they are "trying to find out if this part is being made" because "nobody seems to have this part." so the jeep is unsafe due to rear ball joint failure and I have had no car since june 16, 2011 and it is now july 28, 2011. Note: there was a national safety recall for 2002 jeep liberty due to front ball joint failure.
Tl* the contact owns a 2002 jeep liberty. The contact stated that the front driver side tire felt felt abnormal and the vehicle begin jerking violently. The vehicle was taken to a local repair shop who diagnosed that the front control arm and the driver side upper bolt joint assembly needed to be replaced. The manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included in any recalls. The vehicle was not repaired. The failure and current mileage was 102,000.
Passenger upper ball joint failure.
Tl*the contact owns a 2002 jeep liberty. The contact stated that while driving approximately 50 MPH the vehicle began to veer towards the left. At the same time, the passenger side of the vehicle dropped downward. The contact was unable to turn the steering wheel and crashed into a set of trees. A police report was filed. Both the driver and passenger were hospitalized as a result of their injuries. The manufacturer investigated the failure and informed the contact that the upper ball joint seperated from the vehicle. The contact was also informed the steering wheel was bent and the vehicle was not included in the recall associated with the federal safety agency campaign id number 09v119000 (suspension:front:control arm). The vehicle was towed to a storage yard, but was not repaired. The failure and current mileages were 170,000. The VIN was unavailable.
Car was taken in for another issue with the jeep vehicle (seems constantly happening). I was told the upper ball joint was failing and car should not be driven. The mechanic called re a possible recall and was informed my vehicle was not in the recall. The date of manufacture was in the required date range but the car was not sold in a "salt belt state". Actually the car was in the date range (may 1 was start of manufacture - mine was may 2) this is not acceptable. I was driving a dangerous vehicle on an interstate constantly and in an inspection for a leak in fluids this ball joint failure was found. Jeep constantly refuses to pay for issues that are turning out to be excessive repairs for many owners. But an extreme vehicle parts failure such as this is not acceptable and should involve all vehicles - not just those in the so called "salt belt".
I stopped to pick up my daughter's snow pants on the way from school. Backing out of the driveway I heard and felt my tire do something. I didn't know what it was, but the car was obviously unable to be driven. When I got out, my passenger side front tire was at angles to the car. The upper and lower ball joints gave out and according to the mechanic, the brake line was basically the only thing holding the tire on. I didn't know there was anything unusual going on up to this point, as any small steering issues I had were mostly when the car had just been started, so were attributed to cold and ice. The car is currently at the dealer waiting to be fixed, so the old parts should be available.
I am experiencing a rattling sound when driving uphill or downhill through driveway, traveling 5-20 miles an hour. I took my jeep 2002 liberty 2wd to get serviced and received recommended repairs: prosteer control arm with ball joint upper center, remove and install propeller shaft to replace universal joints on both ends, rear wheel bearings, tail pipe is welded to muffler, muffler does not meet design specifications and should be replaced due to exhaust leak as well, remove rack and pinion, complete rack as does not meet design specifications and is leaking. I was driving about 25 MPH and my rear right side tire was smoking profusely. I pulled over and noticed the gray smoke from my tire. I took the car to check the rear breaks. They were fine but was told that I had a leak from the exhaust pipe which dripped on to that area. The car has 75,806 miles. I was told that I could loose control of vehicle and entire area can collapse during traffic due to these issues. Aside from these issues, I am experiencing a whistling sound, problems with rear drivers side passenger power window regulator which produces grind-like sound. The window came off and I was told that I needed a new regulator for the window. I'm also experiencing a red stain in engine oil drippage on ground. Finally, strange odor from car -odor continues to be present whether I wash the carpets and seats (smells like mold/mildew or skunk).
Tl* the contact owns a 2002 jeep liberty limited. The contact stated while driving at an unknown speed, the passengers side lower control arm fractured and caused the contact to lose control of the vehicle. The contact was unable to maneuver the vehicle as it crashed into a guardrail. The contact sustained moderate injuries. A police report was available. The manufacturer would not provide any assistance. Although the contact was able to locate two recalls pertaining to the failure (the federal safety agency campaign id numbers: 06v288000 & 03v460000: suspension: front: control arm: lower ball joint), the contacts VIN was not included in either recall. The current and failure mileage was approximately 140,000. Updated 11/11/10 *bf the consumer stated all of the complaint information was accurate. Updated 11/17/10 updated 11/19/10. *lj updated 12/02/10
I have been trying to receive a reimbursement from my '02 jeep liberty for recalled upper ball joints that we had already replaced. I have a receipt for a "cash sale" but they will not accept it. Dealership is closed. Every time I try to call your number to file a complaint, I'm put on hold for 5 minutes then the connection is broken. I have tried 3 times today. Please advise how I'm to file this complaint. Thank you.
2002 jeep liberty. Consumer writes in regards to safety recall j17 front suspension upper control arm ball joints. Consumer expresses he has made 3 appointments with dealer and they have canceled all three
Tl* the contact owns a 2002 jeep liberty. The contact stated that he received notification of the federal safety agency campaign id number: 06v288000 (suspension: front: control arm: lower ball joint) in april 2010. The contact secured an appointment with the dealer for april 20, 2010. The vehicle was taken to the dealer early the morning of april 20th and when he returned to take possession of the vehicle, the dealer informed him that the parts needed for the recall repair were not available. The manufacturer confirmed this information and advised the contact that he would be notified when the parts became available. Most recently, the contact still was not notified and when contacting the manufacturer a second time, they would not provide any assistance. The failure and current mileage were approximately 43,000.
I have a safety recall on my 2002 jeep liberty (safety recall j17 front suspension upper ball joints). When I called jeff wyler dodge/jeep in ft. Thomas ky, I was told that they were receiving only one recall repair kit per week and that I would be # 30 on the list. That means that my son has to drive the car for over four months on a recalled part.
Tl* the contact owns a 2002 jeep liberty limited. While driving at low speeds of 5 MPH into a parking lot, the drivers side upper control arm fractured from its socket and caused the tire to collapse outward. The vehicle was towed to a local repair shop where the mechanic replaced the upper control arm and realigned the front end. The contact referenced the federal safety agency campaign id number: 09v119000 (suspension: front: control arm) but was unable to confirm if her vehicle was included with the recall. The failure mileage was 95,676 and the current was 95,776.
Chrysler has taken over a month and still does not have my recall part that can cause the ball joints to separate while driving. The parts may be at the dealership by mid june. I am 6 months pregnant and am very concerned about driving this vehicle. I called customer service and they had no answer and no sympathy. I originally took my car to dealer in mid april. I think an expectant mother should be priority.
Received safety recall notice on april 20, 2010, and dealer is unable to get parts to fix the problem until july or august.
While inspecting front brake pads noticed rubber boots on lower and upper ball joints were completely deteriorated (dry rotted). This is a 2002 liberty 4x4 renegade with 37000 miles highway driving only. Lower ball joint was covered by recall at dealer . Upper control arm /ball joint (assembly) is covered in so called salt belt states ,but not here in texas . The rubber boots (seals) appear to be made with defective material that cannot withstand any environment. Apr 09,2009/recall id#65314 should cover all jeep liberty vehicles in all states. This is truly a dangerous life threatening defect that needs to be fixed by jeep dealers at company cost immediately to save lives.
I received a recall notice from chrysler (safety recall j17) a few weeks ago. I called my dealer to have it repaired, and he told me that chrysler was only permitting them to have one recall kit installed per week, and that there was a waiting list. I am still waiting. Why did chrysler issue a recall if they are not willing to fix it in a timely manner?
Tl*the contact owns a 2002 jeep liberty. While driving at 30 MPH, the contact noticed that the front end of the vehicle was shaking. The contact received a recall notice for recall 09v119000 (suspension: front: control arm) but the dealer stated that the parts were unavailable and they were not sure when they would be available. The current mileage was 100,492.
Tl*the contact owns a 2002 jeep liberty. The contact received a recall notice for recall 09v119000 (suspension: front: control arm). The contact called the authorized dealership but the dealer stated that the parts were unavailable. The contact had not experienced any failures at the time of the complaint. The current mileage was approximately 81,000.
Tl*the contact owns a 2002 jeep liberty. The contact received a recall notice for recall 09v119000 (suspension: front: control arm) on april 22, 2010 so she called the dealer. The dealer stated that he could not schedule an appointment before six months to repair the vehicle. The contact called the manufacturer and filed a complaint; the manufacturer stated that they were only supplying the dealerships with one part per week and she had to wait. The current and failure mileages were approximately 103,000
Tl*the contact owns a jeep liberty. The contact received a recall notice for recall 09v119000 (suspension: front: control arm). The contact called an authorized dealership on 04/19/10 and made an appointment for 04/26/10. When she arrived at the dealership, she was informed that the part for repair had not arrive and they were not sure when the parts would arrive. The contact stated that her husband told the dealer that she was speaking with the federal safety agency and the dealer agreed to perform the repair. The contact had not experienced any failures at the time of the complaint. The current mileage was approximately 65,000.
Tl* the contact owns a 2002 jeep liberty. While driving at 4 MPH, the driver turned the steering wheel and the entire control upper arm collapsed. The vehicle was taken to an authorized dealer but no repairs had been made at the time of the complaint. The current and failure mileages were approximately 57,000.
Tl*the contact owns a 2002 jeep liberty. The contact was driving approximately between 60-70 on normal road conditions. The steering system failed to operate properly and began to wobble. The driver continued in operation. The vehicle was taken to an authorized dealer. There was a recall under the federal safety agency campaign id number 09v119000 (suspension:front:control arm). However, the VIN was excluded from the recall defect. The vehicle is in the process of being repaired for the malfunction. The failure mileage was 100,000. Updated 3/24/10 *cn updated 06/01/10.
Tl*the contact owns a 2002 jeep liberty. While driving 5 MPH in reverse out of a parking space he attempted to move forward and the front of the vehicle collapsed. The vehicle was towed to the dealer. The failure was located at the front upper ball joint. The estimated cost for repair was $1,000.00. The vehicle was not repaired. He will contact the manufacturer. The current and the failure mileage were 90,000.
The front suspension upper control arms ball joint seal has experienced damage in both sides. The loss of lubrication has lead to corrosion, and accelerated wear. No incident has occurred yet, and the situation was found during an inspection of the front suspension.
Tl*the contact owns a 2002 jeep liberty. She stated that while driving in reverse, the lower front control arm ball joint broke and the vehicle collapsed. The vehicle was towed to a jeep dealer. The dealer stated that there was a recall 09v119000 for the suspension, front control arm; however, her VIN was not included. The failure was identical to the recall. The vehicle was repaired at the owners expense for $2,148.87. The failure mileage was 80000 and the current mileage was 85000.
Tl* the contact owns a 2002 jeep liberty. The vehicle failed state inspection because the front suspension upper control arm ball joint experienced a loss of lubrication. His vehicle identification number was excluded from recall the federal safety agency campaign id number 09v119000 (suspension:front:control arm). All repairs would have to be made at the owner's expense. No repairs were made. The failure mileage was 105,000. The current was 110,000.
2002 jeep liberty upper control arm ball joint broke while backing out of driveway. Vehicle was not drivable. Vehicle is currently at the dealership awaiting repairs. This vehicle has been recalled per chrylser recall f23, but not for the latest chrysler recall j17 and the local dealership claimed they knew nothing about recall j17. Need help as j17 seems applicable in this situation.
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