I am the owner of a 2003 jeep liberty that is subject to ball joint recall (notification code f23. I have called georgetown jeep of westport, ct on two occasions since 12/06 after receiving notice of recall. They have refused to give me an appointment to repair the problem. I understand that this is a safety issue that affects control of the vehicle. I am sending a copy of this complaint to the ct attorney general.
2003 Jeep Liberty suspension complaints
Page 8 of 16: complaints 191 to 220 of 437, newest first, as owners wrote them.
Tl* - the contact owns a 2003 jeep liberty. While driving at 10 MPH and making a turn there was a grinding sound. The contact was informed by the dealer that they were in the 20% range on the waiting list. The grinding sound occurred for a couple of months. The contact was aware of the safety risk involved due to recall# 06v288000. The current mileage was 30,251.
Tl*- the contact received a recall notice on lower ball joint rec on the 2003 jeep liberty with 36158 current mileage. The vehicle was repaired, but the dealer discovered that the right knuckle that held the ball joint was worn. The dealer would not replace the knuckle because it was not a part of the recall. The contact complained that the recall did not cover the entire problem. **ak the problem was determined to be the lowert ball joint. Updated 04/12/07.
Daimler chrysler has not fixed the safety recall f23 - lower ball joints problem on our 2003 jeep liberty vehicle. The dealer they referred us to never contacted us to let us know the parts had arrived and that we could bring the vehicle in for repair. The dealer has now moved or gone out of business. We are worried that the SUV will malfunction and crash without the repairs.
Tl* - the contact owns a 2003 jeep liberty. The contact was concerned that she received more than one recall for the same failure. The first safety recall was 03v460000, and the second one was 06v288000.
Tl*- the dealer in her area stated that she could not bring in her 2003 jeep liberty with 56000 current mileage in to repair the ball joint recall during the first week of march. She would have to bring in the vehicle the second week in march. The contact stated that two weeks was too long to wait to have a recall honored. There had been no failure to date.
Tl*- the dealer in her area stated that she could not bring in her 2003 jeep libertywith (56000 current mileage to repair the ball joint recall during the first week of march. She would have to bring in the vehicle the second week in march. The contact stated that two weekswas too long to wait to have a recall honored. There had been no failure to date.
Tl* - the contact owns a 2003 jeep liberty sport. The contact stated that the problem was with daimler chrysler and the length of time that it was taking them to make the safety repairs on the lower ball joints. The contact stated that they have been waiting since november. She asked for a rental car while waiting for the repairs to be made, and was denied, and did not believe that was fair. The contact heard noises coming from the lower ball joints. The weather conditions were poor, it was wet. Have been wet. The current mileage was 67250. There had been no failures to date.
Tl*- the contact owns a 2003 jeep liberty. The contact received the federal safety agency recall 06v288000 concerning the lower ball joint . The contact has called the dealership in her area, and they stated that they didn't have any parts available. She has been trying to get the recall repair performed since november of 2006 there have been no failures to date. The current mileage was 40000.
Tl*- the contact owns a 2003 jeep liberty. The contct received recall 06v288000 concerning lower ball. The contact called the dealership in her area, and they stated that it could take 4 months in order for them to set up the recall service. There have been no failures to date.*ak updated 03/30/07.
I own a 2003 jeep liberty that has been recalled for the lower ball joints. The recall was issued in september 2006. The recall states of the importance of replacing the ball joints. But the problem is that the dealers can't get the parts to fix the problem. I have been on a "waiting list" for several weeks now, and still am about the 40th person down the list to have this service performed. The recall states that a crash could occur without warning. I realize not all vehicles may be affected, but how do we know if our vehicle is safe? I could understand a few days or a couple of weeks to order a part, but the longer it takes, the safety of my vehicle puts my life in jeopardy, as well as others on the road. I don't understand why this is taking so long on such an important matter. It could take months for my dealer to fix my vehicle, and I am sure there is a long list after my name. It seems like the safety of myself, and other jeep consumers is not being taken seriously. So why do they send out recalls if they can't get the problem fixed?
Tl*- the contact stated received recall 06v288000 on 09/2006 for a 2003 jeep liberty recall on lower ball joints. The contact stated that as of today she still hadn't received the repairs on the vehicle. The vehicle was having steering problems, and was making a loud noise under the hood. She had contacted the dealership on numerous occasions, and they stated that the part was still not in. The dealership had informed her that there was a long waiting list, and since she hadn't purchase the vehicle from that particular dealership, she may have to wait a little longer. The current mileage was 50000. There has been no failure to date.
Received a recall notice from dealer back in october 2006 for front suspension lower ball joints. Called to make an appointment and they said it would be a long time to get the parts and then I had to be on a wait list. Had not heard back as of february 2007, so I called the dealership again and they said the same thing and they would call me when they got the parts. It's going on 3+ months...I have had this same recall in the past and they were very prompt about it.
Tl*- the contact owns a 2003 jeep liberty. There was a recall for the lower ball joints. The dealer advised her that there were not enough parts to repair the vehicle, and placed her on a waiting list. She also spoke to the manufacturer, and there wasn't anything they could do to assist her. The current mileage was 68,000. The contact hasn't experienced any failures to date. *ak updated 02/27/07/.
My dealer has not remedied the problem yet. I have called to bring in my vehicle I was placed on a list. I received this notice back in november I immediately called. Im still waiting to have my vehicle repaired.
I was driving from canton, ny to corning, ny. At approximately 3:15 pm on feb 2nd I made a right hand turn and experienced a failure in the drivers side ball-joint. The suspension caught on the rim of the tire and I was barely able to get the car most of the way off the road. The car would not move after that. I had to call a tow-truck and he was able to drag the jeep onto a flat-bed and transport the jeep to a local dealer. The dealer was outstanding(peter koch in seneca falls, ny)! They had an emergency set of ball-joints and were able to fix my car that afternoon. The drivers side front rim was ruined and the dealer instructed me to have it replaced. The dealer used the spare rim during the repair. My concern is that 15 minutes earlier I had been driving on the ny state through way and can only imagine what would have happened had this joint failed at 65 mile per hour. I have been on the waiting list at my local dealer for at least three months and may be even 6 months for this recall repair! This is unacceptable! I checked with my local dealer this morning and I am number 31 on the recall list - the dealer said that they receive between zero and 3 sets per week. This is unacceptable. Jeep should stop producing new vehicles until this potential life-threatening defect has been fixed in the jeeps that have already been produced. I have seen this defect described as a loosening of the ball-joint. I believe that to be an understatement. This part fails and the result of a failure can be catastrophic.
Tl* -the contact called regarding a 2003 chrysler jeep liberty. The contact stated that he received recall letter 06v288000 for the lower ball joint. The part was ordered on 12/11 ,and he was told it would arrive in approximately 4-6 weeks. The contact called the chrysler dealer on 2/2/07, and was told it would be another 6-8 weeks. The contact has not experienced any problems with the vehicle at this time. *ak updated 02/27/07.
Tl* - the contact called regarding a 2003 jeep liberty. The contact received recall letter 06v288000 for the lower ball joint. The contact called the dealer, and they told him that the would call him when the part arrived, but it has been over three weeks and he has not heard from the dealer. The contact has not called the dealer back. The contact has not experience any problems at this time.
I received a safety recall notice on december 13, 2006 (notification code f23 - jeep liberty 2003). When received, I called the dealer to coordinate a visit to replace the defective parts. The dealer representative told me that there is a delay of approximately 1 month and a half to provide the service since chrysler is unable to supply the demand for the recall's parts rapidly.
Tl* - the contact owns a 2003 jeep liberty, and received safety recall 06v288000 . The contact complained about the length of time it took to get the safety recall repair on the lower ball joints done. The contact was told that it would take two months before the dealer will receive the replacement parts.
I received a recall notice at the end of december and I proceeded to call the local dealer to schedule an appointment to get the vehicle taken care. I called the end of the first week of january and was informed by the person at the dealership that my name would put on the list and the parts to be ordered since they did not have them in stock. The person proceeded to inform that it would take awhile and that I would contacted when the parts came in and an appointment scheduled then. Today is january 27th and I have not received a call from the dealership in getting my vehicle scheduled for service.
Safety record f23-lower ball joints. I notified the local dealer on nov 28, 2006 about the letter. They told me in a week they received would the parts. I've called several times without any results. At this date january 23 2007 my jeep has not been fixed. The problem is water may enter into the lower ball joints on my jeep this can cause the ball joint to corrode and separate .ball joint separation can result in loss of steering control and cause a crash without prior warning. I appreciate any help on this matter. Thank you.
Tl* - the contact received a recall notice, #03v46000 for the 2003 chrysler jeep liberty. There were lno failures at this time. The dealer advised the contact that the part will be available in 10 weeks.
Recall on ball joints. Called dealer 12-27-06 told they do 3 cars a week on recalls. I called on 1-22-07 to find out how much longer before mine would be repaired they cannot get the parts from daimler chrysler to take care of the ones they have. I called daimler chrysler but all I received a recording and could not process any complaint.
Lower ball joint recall - dealerships are putting customers on waiting lists claiming that chrysler is not supplying the parts in order to do the recall. I am on a waiting list of 30 people. Please help.
I have went to three different chrysler dealerships in order to get my lower ball joint recall fixed and each dealership has a waiting list of over 30 or more people. I have talked to the service managers of each establishment and they have all explained to me that they are only shipped three sets of lower ball joints a month. I travel extensively and need to get this repaired but I am unable to do so. Are they wanting something serious to happen before this is repaired or what. Please help me remedy this problem.
I have a 2003 jeep liberty. I received a recall notice in december 2006 f23 - lower ball joints. I promptly called the dealership per the instructions. That was around december 20th 2006. I was put on a list for them to call me when the parts came in. I called again jan 19th 2007. I was told that they were not getting the parts very fast and that they were still waiting for parts they ordered in nov 2006. They told me that it will still be several months. My concern is that the recall says the defect can cause a loss of steering control. I don't mind waiting a few weeks - but a few months seems excessive. I drive my 3 kids around in this car!!!
Tl* - the contact stated that he had the lower ball joints replaced in 2004 due to a recall 03v460000 on his 2003 chrysler jeep liberty. He also had the lower ball joint replaced in 2006 and after the left the repair shop a front wheel fell off. The contact received recall letter 06v288000 approximately 3 months later. The vehicle still has a vibration in the front end. The dealer said they could not find where the vibration was coming from and recommended the contact buy 4 new tires. The contact purchased the tires, but the vehicle still has the vibration in steering wheel. The dealer has refused to service the vehicle any further. The mileage is unknown by the contact. *jb updated 2/22/2007 -
Tl* - the contact received recall letter 0346000 for the lower ball joint on her 2003 jeep liberty. The contact stated she had an appointment scheduled for 1/18/07 for the service repair. The contact went to the dealer and was told that they did not have the part. The contact stated she has been trying for over two months to get the part replaced. The vehicle has 34,000 miles and has not currently experienced a failure.
Tl*- on 12/21/06 at 7:30 am the contact took her 2003 jeep liberty to miller arnell chrysler located 9850 indianapolis indiana 46322. The repairs on perform recall 06v288000 were performed on the vehicle. After the repair while making either left or right turns the contact felt a clunking noise coming from the floor by the drivers side. The contact continued to drive the vehicle for two weeks and thought nothing of the noise, but is sure that it began after the repairs were done. The contact took the vehicle to the dealer on 1/13/07. The contact was told there is a separation of the control arm that leaves excessive play and needs to be repaired. The dealer explained that these repairs were going to cost $398.00 and not covered by the dealer. The contact wants the dealer to cover these repairs because they were either caused by the defect on the vehicle or when the vehicle was been worked on. *nm updated 02/22/07.
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