The instrument display panel goes black and you can’t see speedometer or hear turn signals etc.
2024 Kia EV9: screen or infotainment failure
15 of the 212 complaints about the 2024 Kia EV9 describe screen or infotainment failure.
- owner complaints
- 15
- of this car's complaints
- 7%
- recalls
- 2
Is there a fix? There are 2 recalls and 56 service bulletins for this area of the car. See below
Screen or infotainment failure by model year
- 20251
- 202415
What owners say
The blank screen software recall has not fixed the screen that goes blank. It is still happening. This was after a dealership visit to address the recalls.
Main gauge cluster display blank. No speed info, charge info, etc. no blindspot warning or turn signal sound or anything
I am told my car did have the software update for the instrument display but I still experienced issue where I turn on the car and the display in the middle is completely black except it shows D for the gear I am in. Can’t see the speed can’t see if the blinkers are on!
The display for the instrument cluster is completely blank, or shows unrelated information after starting the car and shows none of the vital information about the car's operation or status. After leaving the car off for 30 minutes, the instrument cluster display began functioning normally. This was the subject of a 2024 October recall which we got dealer service for but the issue is not resolved.
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
Main head display in front of driver is blank. No live driving information is displayed, speed, state of charge, etc. This has happened 3 separate times at this point. So far, leaving the car turned off and locked for an undetermined amount of time (over 30 minutes?) has resolved the issue as the next time the car is started the display functions as normal.
The drivers display went blank. There is one indication so speed, break settings, turn signals or any of the safety related items such as blind spot, collision warning ect.
My car is 7 months old. Today, while driving, the driver display went blank. I had no speed indicator, no blinkers, I do not know if the brake lights were working, nothing in the driver display dash. I understand that this is an issue with this particular car. This is very dangerous. Nothing I did would make the display come back on. The car is currently at the dealers being worked on so I don't know what the problem is or how it is being resolved. But, based on EV9 forums, this is a known problem. That I of course knew nothing about.
We turned on the car and the section of the display behind the steering wheel was blank. No speed information, no gear choice information, no blinker notification. Attempted to turn everything off, but a full power down did not resolve the issue. Later that day, the display was working again.
Our vehicle is a brand-new Kia EV9, and since ownership, we’ve experienced two serious incidents where the instrument cluster/dashboard display has gone completely blank. This occurred once while driving and once immediately after starting the car. The failure is critical because it not only prevents the display of essential information such as speed, but it also disables turn signals, creating an extremely dangerous situation. During the incident that happened while driving, I was unable to signal my intentions to other drivers, significantly increasing the risk of an accident. At present, the only known workaround is to pull over and turn off the vehicle for at least 30 minutes, after which the display typically returns. This issue poses a severe safety concern, and we are eager to have it inspected and properly addressed.
I had finished charging the car over night and just turned it on to drive to work. However, the dash display did not fully turn on. It did not display the speed, charge, odometer reading, any form of driver safety information, etc. The display was completely blank except for displaying the gear the car was in, that the parking break was on, and that auto hold was engaged. The infotainment and climate control screens were functional and the vehicle could drive but it was unsafe to drive without the main dash screen (including the speedometer).
Service bulletins that may apply
- Release notes: over-the-air: product improvement campaign: software update for body domain controller...
- This Pitstop provides information related to Electric Vehicle (EV) charging on 2024
- Owner's manual insert leaflet (PI2601B)
- Owner notification (PI2601B)
- Product improvement campaign: wiper message logic improvement (PI2601B)
- Dealer principal memo (PI2601B)
- Dealer parts and service manager memo (PI2601B)
- Question and answer (PI2601B)
Related recalls
Electrical system: propulsion system: traction battery
- What is wrong
- Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 and 2024 EV9 vehicles. The high voltage battery cells may contain misaligned electrodes, which can lead to a fire while parked or driving.
- Risk
- A fire increases the risk of injury.
- Remedy
- Owners are advised to park outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will replace the high voltage battery system assembly, free of charge. Owner notification letters are expected to be mailed August 7, 2026. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC375. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on beginning July 17, 2026.
Recall number 26V431000 · Recall details
Electrical system: software
- What is wrong
- Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
- Risk
- An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
- Remedy
- The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1‑800‑333‑4542. Kia's number for this recall is SC326.
Recall number 24V757000 · Recall details
Questions about the 2024 Kia EV9 screen failure
Is screen or infotainment failure a common problem on the 2024 Kia EV9?
15 of 212 owner complaints about the 2024 Kia EV9 (7%) mention screen or infotainment failure. The model year with the most reports is 2024.
Is there a recall or service bulletin for this on the 2024 Kia EV9?
There are 2 recalls and 56 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2024 Kia EV9
Wipers 9Adaptive cruise 8Lane assist 7Loss of power 7Tire blowout 5
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