When driving on the highway at 55 MPH the sunroof over the driver and front passenger compartment exploded and sent glass into the vehicle. We drove the vehicle at lower speeds to the smith kia dealership in bellingham, wa and are awaiting repairs. We found an article from consumer reports that details how there glass roof fail and found a link to how to file the ntsb report.
2016 Kia Sorento body complaints
Page 5 of 5: complaints 101 to 111 of 111, newest first, as owners wrote them.
When driving on the highway at 55 MPH the sunroof over the driver and front passenger compartment exploded. Glass showered into the car (2016 kia sorento xls). We drove the car a lower speeds to the dealership in bellingham, wa (smith kia).
Tl* the contact owns a 2016 kia sorento. The contact stated that there was a fiberboard cover mounted underneath the engine that protected the other components underneath the vehicle. The contact mentioned that it was visible underneath the vehicle and was starting to detach. The vehicle was taken to an unknown dealer located in lancaster, ma where the fiberboard cover was replaced with a used fiberboard, but it was too large. The contact mentioned that the failure recurred and the material was ripping due to driving over branches on the road. The contact felt that the material of the undercarriage cover was not durable and could potentially cause a safety failure. The manufacturer was notified of the failure and did not offer any assistance. The failure mileage was 128,000. The VIN was not available. Updated 11/02/17*lj updated 07/18/18
Tl* the contact owns a 2016 kia sorento. While stationary, the vehicle caught fire without warning. The contact stated that smoke entered the vehicle through the air conditioning vents and that flames emerged from the floorboard area near the driver's seat. Immediately, the contact pulled the vehicle over to the right side of the road and exited the vehicle as the front end burst into flames. The contact was unsure if a police report was filed. The fire department extinguished the fire. There were no injuries. The failure mileage was 50,000.
Defective lower balljoints caused a rough ride. Noticed 'clanking' sound from front wheels when parking vehicle. Sunroof malfunction caused the sunroof to not fully close and often times, remain open. Dealer initially claimed that dry track channels with debris was the main cause however, there is a defect with the manufacturing/design of the product.
Takata recall rented car from budget. Exited car and the bottom corner of the driver's side door caught my leg producing a large gash immediately. Upon inspection it was clear that there was a very sharp plastic material at the bottom corner of the driver's side door. The vehicle was parked in a lot.
Tl* the contact owns a 2017 (na) kia sorento. While driving the vehicle, the chrome finish located on the air vents created a reflection from the sunshine. The contact was unable to see the road clearly. The contact had not driven the vehicle since the failure occurred. The dealer was notified. The vehicle was not repaired. The failure mileage was 1,200.
My wife had the vehicle parked on a slight slope in her moms drive way maybe a 10 degree hill. She placed the vehicle in park and left it running while my daughter finished a birthday card she was making in the back seat. My wife stepped out of the vehicle to get some tissue paper out of the back with the drivers door open she pressed the rear door /hatch release or open button located on the dash. She pressed the button at that moment the vehicle came out of park and went into reverse nearly running her over she tried to get in but the vehicle took off to fast she was knocked over my daughter was in the car rolling out of control down the drive way. The vehicle followed the driveway down crossing the main road only doing some light damage where it ran over the mail box and stopped by hitting a tree. We contacted kia and our insurance. Kia opened a case #k3237787 and then they have not responded since. We took the vehicle to the dealer where it was purchased and left it there. We have still no answers what they are planning to do with this vehicle. This event happened on 7-25-2016. We are requesting some help due to not having a vehicle we feel is safe to park and not worrying about it coming out of gear and potentially killing someone in its path. We also would like to have our vehicle repaired and back to drive since we are paying for it.
When opening the (front passenger & driver) doors from outside, door does not open each time when handle is pulled. When door is opened from the inside, door does not properly latch, thus, operator cannot secure the door to close or lock vehicle. Cannot secure occupant safely inside vehicle for operation. (march 2016) had to rig front passenger door with seatbelt to keep door closed on highway. (april 2016) once front passenger door handle & latch was replaced, same issue occurred on driver side.
The vehicle was being driven straight on a 4 lane road at slow speeds due to traffic. The rear pane of the panoramic sunroof imploded without being struck by any object. Luckily the shade was closed up to the front pane of glass which prevented the glass from showering the occupants.
Traveling at highway speed, the windshield seemed to have suffered a stress crack starting in the lower corner of the passenger side (about 1- 2" from the side), and spread to the middle of the windshield (about half way up). The windshield was not impacted by anything, nor did the vehicle hit any large and/or sudden bumps in the road.
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