The engine has gunk in the motor. Can not clean it. Uses oil. Noise from the engine.
2012 Kia Soul engine complaints
Page 2 of 9: complaints 11 to 40 of 221, newest first, as owners wrote them.
The contact owns a 2012 Kia Soul. The contact received notification of the federal safety agency Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); however, the dealer informed the contact that the vehicle was no longer under the Extended Warranty. The manufacturer sent the contact the information for a Class Action Lawsuit. The contact stated while driving at various speeds, the vehicle stalled. There were no warning lights illuminated. The contact drove the vehicle to empty and refilled with premium gasoline. The contact stated that while driving on the highway at an undisclosed speed, the vehicle failed to respond as needed. The contact pulled over to the side of the road. The contact was informed that the engine had thrown a rod. The vehicle was towed to an independent mechanic and the contact was informed of the recall. The vehicle was towed to the dealer, and the dealer informed the contact the vehicle was no longer under the extended warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and sent the contact the Class Action Lawsuit paperwork to fill out. The failure mileage was approximately 161,000. Parts distribution disconnect.
Was stalling, would loose power, now will not start. Found a recall ( engine and engine cooling: exhaust system: emission control: catalytic converter # 19v120000.) same problems. Towed to local kia, they say not under recall list. This recall is only for engine size 1.6. My engine is a 2.0. But they said catalytic converter needs replaced. Although car is aged only has about 55,000 miles. Catalytic converter should not be an issue. I believe the 2.0 engine needs to be added to the recall list.
The contact owns a 2012 Kia Soul. The contact stated while driving 35 MPH, the vehicle started shaking abnormally, with the oil and check engine warning lights illuminated. The contact drove back to the residence and inspected the vehicle and became aware that oil was leaking underneath the vehicle. The contact raised the hood and noticed that there was oil all over the engine compartment and the dipstick had blown off. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was a misfire in cylinder #2 and the engine and battery needed to be replaced. The contact referenced the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hydraulic) as a possible cause for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 143,449.
Took car in for recall SC176 and was told by Taylor Kia in Lima, Oh that what was happ wasn't throwing a code. Said they fixed the knock sensor and that if it is that problem it would go off and they could check it again. My car ran worse than before getting it back. What is happening to my engine is exactly what is detailed in the recall. I drove home 35 minutes shacking and knocking the whole time and no engine light? You can hear the rod knocking in my engine. Exactly how it is explained in the recall. So, now I'm stuck with an engine that going to be ruined when the rod does flys out. Hopefully not harming me or anyone else. This is ludicrous and poor work done.
The contact owns a 2012 Kia Soul. The contact stated while driving at an undisclosed speed, the contact heard an abnormal chain rattling sound. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the failure was due to the unrepaired recall of the federal safety agency Campaign Number: 19V120000 (Engine and Engine Cooling). The contact stated that the recall notification was never received. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 135,000.
To Whom It May Concern, I need a Recall Letter send to me to get my 2012 Kia Soul repaired. My Catalytic Converter needs to be replace, and my engine is leaking oil and that will need to be replace, and the Pillars on the front of my car, on the right & left side, needs to be replace, they flew off my car while I was driving on [XXX]. I looked up the information on the computer, that the vehicle emission warranty extends beyond the manufacturer's. along with others emission control devices, Federal Law requires to replace a defective Catalytic Converter & Engine for up to 15 years or 150,000 miles, the miles on my car is 128, 684. I took my vehicle to get check by Brake World , on [XXX] they said I needed a CRankshaft Position Sensor & a new Catalytic Converter. I have the printed out receipt from Brake World. I did get my Crankshaft Position Sensor replace with a shop call ECONOMICAL AUTO CARE LLC. Do I get a refund for that, the price was 182.73, I got it done on [XXX}, I do have my receipt for that. I did take my vehicle to Kia Auto on 735 South Military Trial #C, West Palm Beach, Fl 33415, on [XXX]. I had a Recall Letter for the HECU, and the Dealer Al told me I needed my Catalytic Converter replace, but he did not put it on the receipt when I pick my car up & he did not let me know it was a recall on it, until I looked it up. My car was making a loud knocking noise & would cut off when I stopped at a red light and I had to keep on starting my car up every time and my vehicle would jerked and shake and the Engine Light comes on. So when I got the Catalytic Converter Sensor on it, the loud knocking noise stop, but the Engine Light stills comes on. But I still needs the Catalytic Converter replace on my car. So Please send me the Recall Letters for I can get my vehicle completed. Thank you & God Bless. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2012 Kia Soul. The contact stated that while her daughter was driving approximately 60 MPH, the check engine warning light illuminated, and the vehicle stalled. The contact stated that her daughter was able to pull over, restart the vehicle, and drove back to her residence. The contact stated that the vehicle was no longer able to be started. The contact called a dealer who requested that the vehicle be towed to the dealer for diagnostic testing. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 135,000.
I got the recall SC284AM - HECU FUSE REPLACEMENT Done. As soon as I started the engine at the Kia dealer thick smoke started coming out of the exhaust pipe. When I showed it to the dealer they said it has nothing to do with the fuse replacement. The car was perfectly fine before the fuse was replaced. To check out the reason for this the dealer is asking $300. It’s definitely the result of the fuse replacement. Need help.
Vehicle first started to have issue with the blower motor relay, unknowingly at the time, that was the issue I had brought it to numerous mechanics, told it’s my blower motor itself, then took it to Kia and was told it’s not and they put my old one back in and didn’t solve any issue, on my way home my check engine light came on, driving on the HWY at 70mph. I get off on my exit slow down to the speed of 40Mph stop at the red light and then my vehicle starts to stall, refused to go faster then 40mph and was fighting it, at 7rpms. Local shop said it was some sort of sensor, had another mechanic look at it and found that KIA hadn’t put my Cars Computer back on my vehicle, so it was just flapping around, once he reconnected it the issue disappeared. Following this I have had a ticking engine for 2/3 years. Local mechanic said it was my Engine lifters, so we replaced all 18. The noise never stopped. I brought it back and was told I need a replacement engine the long block specifically, I couldn’t afford to replace it, years later it’s still making this noise at start up, in idel and when driving and becomes louder when I accelerate. I have had a hard time getting my vehicle to accelerate to HWY speeds at an efficient and safe level, having to use hazard lights. My car has had a gas fuel leak, repaired. I had to get a rental car. The blower motor relay has to be replaced every 3/4 months since it failed the first time years ago in order for my AC/heat to work, I’m a single mother, who is disabled with a special needs child, and a very low fixed income, this is a major safety concern on top of the HECU recall, I have asked for a buy back or a refund or replacement vehicle and have been denied, or at least reimbursement for the costs associated. Kia is negligent and obviously doesn’t seem to care whatsoever about their customers or their safety. If I could afford it I would sue them. Fire hazard, engine fire, stalling, ect.
The contact owns a 2012 Kia Soul. The contact stated while at a complete stop, the vehicle stalled. The contact stated that the failure also occurred while slowing down with the brake pedal depressed. The contact was able to restart the vehicle. The contact stated that the vehicle was experiencing unintended downshifts. Additionally, the vehicle hesitated to respond and was sluggish while driving and depressing the accelerator pedal. The local dealer was notified of the failure and informed the contact a diagnostic test needed to be performed and the repairs would be out-of-pocket. The vehicle was not diagnosed or repaired. The check engine, the electronic parking brake warning light, and several unknown warning lights were illuminated. Additionally, the contact became aware of the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,746. VIN tool confirms parts not available.
I was driving and my check engine code went on , I got it checked by autozone and it was for the catalytic converter. My car has since ran horribly, there feels like a lag in acceleration and it makes a hissing/air noise that comes from the catalytic converter it gets overheated and causes my car to go in limp mode and when I asked a mechanic friend they said it’s very clogged which has caused me to park my car and not drive it because I was recommended to not drive it being in this condition then I was send a recall in email. It has one owner and we have kept up with maintenance very well.
So I purchased a 2012 Kia Soul A few months ago and since I got it the car has been having issues with accelerating the car delays to respond and I have had many closed calls specifically when entering a freeway the car losses power and I have to really press on the pedal for the vehicle to respond then the check engine light started to come on showing Code P0420 Catalyst operating below minimum threshold. I looked up online and all Kia souls starting from 2012 have a recall regarding the Catalyst converter and because of the issue my vehicle is having a weird rattling or knocking sound on the engine I looked up online and this is what I found Kia Motors America (Kia) is voluntarily recalling 2012–2016 Kia Soul vehicles with 1.6L Gasoline Direct Injection (GDI) engines due to high exhaust gas temperatures that may damage the catalytic converter. This could cause abnormal engine combustion, damage to pistons, and possibly failed piston connecting rod. Recall consequence Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire. So at this point I’m not felling safe driving this vehicle anymore and I need my vehicle because I need it for work and to move my family around and the worst thing is that all this is cutting back on my income because I purchased this car for Uber & Lyft rides but I can’t do it I wouldn’t want to put other peoples life in danger knowing that the vehicle isn’t responding like it’s supposed to so please I need assistance or guidance on what to do to get this situation resolved as soon as possible because I wasted all muy funds purchasing this vehicle and at this point I can’t afford to pay someone to make any repairs my own vehicle pls don’t disregard my situation I’m out of options at this point thank you and have a great day Date 04-11-24 Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN
Despite being assured for years by KIA that my vehicle was not affected by this recall, I received a recall notice in DECEMBER 2023 for the HECU. Now it is April, and my vehicle still is not repaired because KIA STILL has not supplied the part required to fix this safety issue. Because of the high theft issue of my vehicle, I cannot park it outside and KIA is now telling me I cannot park the vehicle inside because of fire hazard. I have had to pay a higher insurance premium just to keep my car insured and have even been denied insurance by Farmers and Progressive. I am afraid to drive my car and how am I supposed to afford another car? Some dealers will not even consider the car as a trade in.
Unknown
I took my car to a local place to get the oil changed. The person would not touch anything with my car until I had it looked at by someone at the local Kia location. There was a knocking sound, which seems to get worse when accelerating, or going up hill. I get it to the local Kia location, and they take a look at it, said it was out of warranty, the engine was about to go out, and there was nothing they could do. They also stated, they were surprised that the engine hadn't already gone yet.
The contact owns a 2012 Kia Soul. The contact stated that while driving at an undisclosed speed, she observed smoke emanating from the engine compartment and heard an abnormal grinding sound, after which the vehicle inadvertently lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hydraulic) and the VIN was included, but the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 68,000.
The contact owns a 2012 Kia Soul. The contact stated that the vehicle was driven to a local dealer to have the vehicle checked due to recall, the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact was contacted by the dealer and was advised that the check engine warning light was illuminated and that the vehicle needed to be diagnosed. The contact stated that the vehicle was diagnosed and that the vehicle needed a BGC Fuel Induction service. The contact picked up the vehicle and was advised by the dealer to drive the vehicle for 100 miles and then return the vehicle to the dealer to inspect the vehicle. The contact stated that after picking up the vehicle, she was driving at approximately 30 MPH, when the vehicle started losing motive power. The contact stated that the check engine warning light illuminated. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond, and the vehicle decelerated to 5 MPH. The contact had the vehicle towed to the same dealer. The vehicle was diagnosed, and the dealer determined that the starter needed to be replaced. The vehicle was repaired. The contact stated that her daughter called the dealer to check on the repair status of the vehicle and was advised that the engine had seized and needed to be replaced. The manufacturer was informed of the failure. The failure mileage was unknown.
Transmission is going out. Valve and piston issues.
The contact owns a 2012 Kia Soul. The contact received notification of the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed with the cruise control activated, the vehicle experienced unintended acceleration and then lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 172,000. VIN tool confirms parts not available.
I saw a puff of smoke then the engine started knocking while I was driving, I had the car brought home and I called Joey Griffen dealership and they told me it will be a four month wait that I would have to come out of pocket $7000 to have it fixed, that's when I found out about the recall I should not be coming out of pocket for something totally out of my control I saw metal parts on the ground, the car started knocking a few seconds after seeing smoke under my hood, it literally came out of no where
My car died while driving it down the highway. And I couldn't get it drive. I had to have it towed.
The contact owns a 2012 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle inadvertently decelerated and jerked. The check engine warning light was illuminated. Additionally, a burning odor was detected. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact later received notification of the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
I have contacted KIA Corp. and advised them that my 2012 KIA Soul ! with 146,500 miles was consuming so much oil that the KIA dealership had to replace my engine for $5000 and that I had to pay it. Why won't KIA Corp reimburse me? It is under 150,000 miles. They advise me that they would pay a Good Will fee to me and never did !!! The KIA dealership always did my oil changes on time and have records of them. KIA Corp should reimburse me for a GOOD WILL FEE.
The contact owns a 2012 Kia Soul. The contact received notification of the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also stated that while driving at an undisclosed speed, the vehicle briefly shuddered before returning to normal functionality. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic, but the dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 115,000. VIN tool confirms parts not available.
I was driving at night down a major highway when the car stopped dead. I towed it to a repair shop and they told me that the engine was completely gone. They informed me that there was a class actions case on Kias due to engine failure. I need my Kia to have the engine replaced and covered under this situation as it totally does not work anymore and from what I am told it is a catastrophic occurrence happening to many, many Kias. Who can I contact about getting this fixed?
The engines makes a weird chatter noise all the time
Driving down the highway at a speed of 65mph and my car just began to idle and slowed down to reducing speed quickly. I could not give it enough acceleration to pick up speed. I pulled over to shut my engine car off. Turned car back on and my rpms to shift to 2nd gear were low. I had to shift my gears quickly to be able to drive. Since then, my engine light is blinking and I cannot go faster than 50mph
My 2012 Kia soul base, had this SC176 recall which I took it into the dealer, at that time I really didn't know exactly what the recall consisted of, until months later after researching the performance of my car, my engine lights comes on and stays on for two weeks ,then go off a day and it's back on, my car drives sluggish and it's acceleration power is bad , where it won't get up to necessary speed, and it making a loud noises when I accelerate ,which the mechanic said it's my Cadillac converter which was under recall and most likely damaged , from high exhaust gas temperatures,I do believe it's all under the last recall, my engine was damaged and should of been replaced along with the catalytic converter, I believe the KIA dealership knew of the damages but didn't replace my catalytic converter or my engine, my cars performance has gone down tremendously , month by month because of this recall that didn't work , I loved my car but sometimes I don't feel excited about cranking it up and driving it away from my house, because I'm not sure if I'm going to make it back home safe or maybe have it towed, I'm depending on Kia to do the right thing and fix this recall ,because I could be a returning customer.
The car experienced a sudden catastrophic engine failure. We had just pulled out of the driveway and were on our residential street, so there was no accident, we were able to pull over and stop the vehicle without incident. It was towed to the Kia dealer (Premier Kia of Carlsbad 5331 Paseo Del Norte, Carlsbad, CA 92008). After detailed inspection by one of their service technicians they determined that the cause of the engine failure was the same connecting rod bearing failure that other years/classes of Kia Soul have experienced. The dealer initiated a claim with Kia to try to get the extended warranty and engine replacement covered for my vehicle since it was exactly the same issue they have seen with the vehicles covered in the legal settlement (Techline case #15756680). However, Kia has denied responsibility for what is clearly a defect in the engine affecting other Kia owners not currently being reimbursed for their loss by previous recalls and legal settlements.
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