My 2013 Kia Soul was diagnosed with engine failure. My mechanic stated no trouble codes, all fluids full. No diagnostic codes at all. At above 30 mph my vehicle blows black smoke. My mechanic found Kia TSB 222 Excessive Oil Consumption. He wrote up that he warned me not to drive vehicle and have towed to KIA dealer. Contacted KIA dealer and was told my vehicle not covered as I was second owner. The vehicle had 105302 miles when I bought it in May 2021 and currently has 112446 as of today. There is a class action lawsuit pending on these issues. It shouldn't matter who the owner is when an engine fails because of defective workmanship. KIA is aware of this specific problem and are doing everything they can to NOT make it right by the consumer. This recall should encompass all vehicles with the defect. This is not some recall for a window seal that falls out. This renders the vehicle completely useless and valuable only as scrap. Imagine all the people who did everything right and now have no vehicle due to an issue over which they had no control.
2013 Kia Soul engine complaints
Page 5 of 11: complaints 101 to 130 of 307, newest first, as owners wrote them.
The contact owns a 2013 Kia Soul. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle hesitated. The contact also stated that while shifting into drive, the engine revved but the vehicle failed to respond. Additionally, the contact stated that on several occasions the engine overheated and was consuming excessive amounts of engine oil. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was not repaired. The contact referenced the federal safety agency Campaign Number: 19V120000 (Engine and Engine Cooling) however, the dealer was notified of the failure and the contact was informed that due to the previous update performed, the recall could not be applied to the VIN. The manufacturer was notified of the failure and the contact was advised to have the vehicle to be diagnosed. The failure mileage was approximately 144,000.
My engine been making noise past two years
The contact owns a 2013 Kia Soul. The contact stated while driving 75 MPH, the vehicle made an abnormally loud sound. The contact veered to the side of the road. There was no warning light illuminated. Upon inspecting the vehicle, she noticed that a significant amount of engine oil was leaking underneath the engine onto the ground. The vehicle was towed to a gas station and was then towed to the residence. The dealer was notified of the failure and informed the contact that she would be responsible for repairing the vehicle as she failed to repair the vehicle under unknown service campaigns that had been sent to her. However, the contact had not received the notifications. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 143,000.
Check engine light came on and was showing issues with the camshaft and crankshaft sensors. I took it to the dealership where I purchased the car and they told me there was sludge built up due to lack of maintenance (regular oil changes). I have proof of regular oil changes being done. They told me there are no recalls (there is an open investigation on my make and model) and I would have to pay for a new engine which costs more than the car is worth.
My engine failed and I thankfully was able to get my car to my mechanic but had I not, I could have stalled on the highway and caused a car accident.
2013 kia soul. Consumer writes in regard to illuminated check engine light. The vehicle is sluggish and has blue smoke coming from the exhaust and won't hold oil for any period of time.
Driving on the highway when my car started making a popping sound, No lights came on on the dash We pulled over thinking it was the tire, we pulled over just in time the car cut off completly while we were still moving towards an exit. Car had plenty of oil plenty of water everything was up-to-date Besides of steering coupler. Tried cutting the engine back on and it started smoking and wouldn't cut back on or it would stall out. If we didn't hear that noise a few seconds sooner we would have gotten to a terrible accident on a 4 lane highway, which we were all the way on the far left side before the engine cut out. There was no problems prior to any of this it just happened randomly
the catalytic converter is damaged, soon the engin could fail, and there is a recall on the catalytic converter for this car type and model and year. it has all the symptoms that the converter is damaged, tried to liquid to fix it it did not work It is available for inspection no risk yet, inspected and problem was confirmed engine light is on
The contact owns a 2013 Kia Soul. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer and stated that it might be the catalytic converter. The vehicle was taken to an independent mechanic for diagnostic testing, and the mechanic stated that the catalytic converter needed to be replaced. The dealer was contacted and stated that the vehicle was previously repaired under the federal safety agency Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). There was no additional assistance provided. The manufacturer was contacted and informed of the failure but provided no assistance. The failure mileage was 123,000.
Nothing has ever been wrong with my 2013 Kia Soul. Love this car! But less than 1 mile from home it started jumping and died. I have never once known about a recall. When it was looked at by mechanic, I was told the engine was blown due to possible head gasket, oil leaking out, etc. I have a rare terminal disease and can’t afford a new engine! My husband of 20 years left me, I am fixing to having cancer surgery and now to learn I have no car? I can’t take anymore! My local Kia dealships said recall was too old. I don’t have any idea what I’m going to do now! Maybe the surgery won’t go well….because right now, I could care less if I die because I have no life, no husband, no car…….
The contact owns a 2013 Kia Soul. The contact stated the check engine warning light illuminated. The contact stated that the vehicle was included in the federal safety agency Campaign: 19V120000 (Engine, Engine and Engine Cooling) for which the catalytic converter was replaced. After the repair the vehicle began to drive sluggishly with the check engine warning light illuminated. The contact returned the vehicle to the dealer who replaced the catalytic converter, spark plugs, and exhaust pipe. The failure persisted. The contact stated that the vehicle failed to exceed 10 MPH while driving. The vehicle had not been repaired. The manufacturer was made aware of the failure but had not yet approved the engine replacement. The approximate failure mileage was 30,000.
The engine on my vehicle stopped working while I was driving on the freeway. I later got my vehicle towed to Future Kia of Clovis to handle the engine recall. When I have the vehicle serviced, they inform me that they could fix the recall, however they would not fix the damage that the recall caused to my engine. They also said that if would have gotten the recall fixed before my engine was damaged, I would have been able to purchase an extended warranty. However my engine would not have been damaged if the recall was repaired prior. They informed me that I would need an entire new engine that would cost around $5000. A former employee that I know personally told me that they are responsible for repairing recall damages as well as the recall and I should not be asked to pay an outrageous amount of money to have a reliable vehicle. Now I no longer have transportation due to Future Kia of Clovis failing to repair the recall and the damage.
The contact owns a 2013 Kia Soul. The contact stated that while her husband was driving 40 MPH, there was an abnormal sound before the vehicle stalled. The contact stated there was no warning light illuminated. The driver was able to park safely in a driveway. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 122,432.
2013 Kia Soul randomly turns off. It has 101K miles. No dash or warning lights come on before this happens. Then after it turns off an oil can icon, battery icon and a steering wheel icon with exclamation come on the dash and the air is still on, so its on battery power. I have to put it in park, turn off the ignition and AC and restart the car. The second issue that is happening. It is also randomly struggling to start up. I have bought a new battery thinking it was the issue. Still it randomly has startup cranking issues. The random engine power off has happened while slowing down to go over a speed bump, while idling at a stop lights and while i tried to engage the reverse to backup. It is also randomly struggling to start after these engine power off events. Never consistent. Sometimes it starts right up after the power off and others it takes several cranks before it starts. I have to put it in park, turn off the ignition and restart it. I drive 5 miles to work and luckily don't need to go over 35MPH to get there, but I shudder to think what could have happened if i was going faster and the engine cuts off. I have had it diagnosed at a non Kia reputable mechanic repair shop, where they tested the battery and is shows to be good(Should since it is new). Since it sounded like an electrical issues they tested and cleaned the power and ground cables. They attached the scan tool and checked all the modules on the vehicle and no diagnostics trouble codes were stored in any of the modules. But the problem continues. I have scheduled another diagnostic with a Kia dealership Sept 29, 2022 to see if they can figure this out. This is very dangerous as it happens randomly and disables the car. Like i mentioned I shudder to think what could of happened the times I was on the highway driving at 60-65MPH and the only way to get it turn back on is to put it in park and restart it and hope it starts right away before an accident occurs. Not driving til fixed
My 2013 Kia Soul is having the exact issues as the existing Kia/Hyundai catalytic converter/piston recall, but my VIN is not included in the recall. The car stalled while stopped at a traffic light. We brought it to a local pep boys for service. They alerted us to the existing Kia recall.
The vehicle lost power and the engine started smoking followed by a loud knock. I had the vehicle towed to a shop and they determined that it was a rod knock. Vehicle has 138000 miles
The contact owns a 2013 Kia Soul. The contact stated that the vehicle had previously been serviced under an unknown Campaign for the ECU; however, the failure occurred after the repair was performed. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The failure mileage was 158,513.
Speed Control may have misfunctioned. I do not really know. When driving, the car randomly drops down to 5 mph and continues on its own at 5mph. The only way to stop is to turn off the engine. The car is not safe to drive This defect puts me at risk and all the cars following me at risk. This defect has not been independently verified but it is easy to reproduce. Check Engine was on due to problems with a multitude of engine sensors.
I got a recall letter in the mail too late! (October 2021) I received recall letter and called my local dealership 5 minutes after reading it & was told to put the letter in my glove box until my car completely broke down December 8th 2021. It was towed and was told it needed spark plugs & an oil chance which I knew wasn't the case. It sat at that dealership for two months with every service advisor giving me the run around and come to find out I'm not the first person. Had it towed to a different location where it sat for another two months where I had to fight to get a "goodwill" engine which we still paid almost $4,000 when it should of been for free! I got my car back March 31st 2022 and now my car had failed again! Am being told it's something different now & the STEALERSHIP wants another $1,500 from me! My child has had to miss dr appointments due to this and I've jad enough! Kia customer service is incompetent and Kia dealership service departments are as well! Due to the fact my engine should of been replaced for free like everyone else but someone decided to send me the recall letter LATE!
I have a Kia Soul ECO. Frequently the car will stop. For no apparent reason. It may have to do with the ECO feature where the engine turns off when you come to a complete stop. This is very dangerous as it happens randomly and disables the car. I have to turn the engine off and back on to continue.
My 2013 Kia Soul Exclaim has turned-off three (3) times in the past 30 days. The first time was on 5/17/22, the car was idling in traffic at a stoplight when it turned-off completely. I had my mom in the front passenger seat, and we were quick to turn on the emergency lights. Thankfully, after 60-90 seconds, it restarted, and we were able to continue with the flow of traffic without issue until I tried accelerating, and it sounded like it was stuck between two gears at 40mph. When we were about to idle in traffic, the car felt like it was going to stall/turn off again. We parked in an apartment complex, and checked for leaks but didn’t see any. I scheduled an appointment with Firestone Complete Autocare for the next day, and after a few hours I was able to start the car and head home without issues. On 5/18/22, we took the car to Firestone where they checked the battery & other components but readings came back normal. The manager couldnt explain what happened and didn’t feel comfortable changing the battery since readings were normal. I didn’t have any further issues until 6/1/22 when the car was idling, and turned-off again. It still took 60-90 seconds to restart, but no further issues until this morning, 6/4/22. Today, the car was idling while at the Starbucks drive-thru line when it turned off. This time it took 90-120 seconds to start again, and when I tried to accelerate it began to sputter and felt like it was going to turn off again. I decided to go home, but it would not accelerate up the hill I live on, and ultimately died on the street outside my neighborhood. The car was towed to Firestone, and it was suggested to check Kia for a recall. the federal safety agency shows that 2012-2016 Kia Souls have been recalled for faulty catalytic converters. I called Kia Service, and the mechanic said that the VIN on my vehicle is not recalled, but from what I described, it could be an issue with the catalytic converter. Firestone was notified, and will check the engine.
The car broke down in concord nc in February 2022 they said it was the catalytic converter and it was on back order. Then the end of April they put the part on and the engine locked up. They said to come and get it there was nothing the could do.
2013 kia soul. Consumer writes seeking reimbursement for repairs to a failed catalytic converter. The consumer stated the catalytic converter failed twice in 2 years. The consumer was informed that the may only last for a year or two. The consumer believed the vehicle should be covered under recall 19v120.
The engine threw a rod while we were on the highway due to the recalled part. Our safety was at risk as it was me (23), my husband (27), our two kids ( 2 year old and 4 month old) and my husbands brother (23) in the vehicle when it malfunctioned. We were lucky enough to safely get off the highway without harming ourselves or anyone else. We had the vehicle towed to a shop and they informed us that it threw a rod in the engine but insurance didnt come out. There werent any messages on prior to failure but once it happened a few lights came on. The check engine, oil, and a light that had a steering wheel and an exclamation point by it.
I called the Nashua Kia dealership spoke to Chrissy and she had said they found two recalls on my 2013 Kia soul as I was explaining to her the problem she quickly told me that’s another problem she must’ve been in a bad mood or some thing hung up on me I’ve called two places now they gave me the run around very very rude she shouldn’t be working the front desk if she has an attitude and just hangs up on people I’m just trying to get help..
The contact owns a 2013 Kia Soul. The contact stated that the engine had seized. The TPMS warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The contact stated that the failure was related to Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The approximate failure mileage was 100,000. The VIN was not available.
The contact owns a 2013 Kia Soul. The contact stated that while the vehicle was being serviced, the independent mechanic stated that the oil level was low. There were no warning lights illuminated. The mechanic had not performed a diagnostic test; however, the mechanic stated there was oil burning from the tailpipe, which caused the regular low oil. The manufacturer was notified of the failure. The approximate failure mileage was 84,700.
My car without warning started smoking from the hood. I immediately parked the car, popped the hood, and flames starting rising from underneath before I had even exited the vehicle. Within 5 minutes of the smoke, my car was completely on fire.
In mid January 2022 I purchased from Baba's Autos in Houston 2013 Kia 5 speed 4cyl [XXX] vin. I immediately saw was using oil like 1gal per month. I took to Elite Auto in Feb2022 and they say engine recall on this as piston rings shot why oil blow-by. Was caused by a the federal safety agency Safety reacll #19V120000 with recall date 2019-02-21 so I took in on 9Mar22 as some outstanding recall items like software update and Catalytic check. They said on 9Mar22 "No Issues" with Catalytic converter. less than 3 days later on 12Mar22 I broke down driving less than 60 miles to northwest side of Houston with code P0240 Catalytic inefficiency trying to get to my kids who were broke down from a flat tire near 290 and 610. I towed to Clear lake area w/ AAA and on Monday 14th had towed over to Gay Family Kia. I was expecting to get a Catalytic converter replaced due to the federal safety agency Safety recall as the damage caused to my 2013 Engine but after 2 weeks of waiting on 24MAR22 I was told by Roy that I would have to pay for the catalytic converter nearly $2k which should be covered under the Safety recall. I also should be provided a new engine as existing is sucking oil due to piston ring damage. At the moment, my Kia is in the Gay Family Service center and it seems any recall on my vehicle has been zeroed out of the national database even though any Catalytic converter upgrades have not been completed. My trust in Kia products has been damaged. My trust in Gay Family Kia service center is also damaged as I was stuck without transportation for 2 weeks. And though my vehicle has 139k miles why won't they change out the engine if there is piston ring damage that was caused by their faulty catalytic converter that they don't want to pay to change out even though the federal safety agency 19V120000 safety recall clearly states is result of overheating Catalytic Converters. I don't know who to talk to now as this doesn't seem right. Can someone please help me [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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