There is a loud clicking in the steering wheel and the car is all over the place while driving. I was told by three mechanics that it is the steering coupler gear. I could lose control which would be putting others life at risk as well as myself. I was told this my be a recall. I need help. This is a SAFETY RISK AND NEEDS ATTENTION.
2013 Kia Soul steering complaints
Page 2 of 6: complaints 11 to 40 of 155, newest first, as owners wrote them.
The steering wheel has a knocking in it. KIA has issued TSB CHA074 for the problem, the deterioration of the MDPS Flexible Steering Coupler. The bulletin covers my 2013 KIA Soul. It's annoying and sounds dangerous.
Steering coupler. Recalled for 2014 up but not covered for 2013
The steering wheel makes a loud clocking sound. It’s sounds like the pinion plug is broken or loose
It is making a noise when turning steering wheel to one side and it has play and clinking noise in steering wheel. Is this included in SC155 recall?
The contact owns a 2013 Kia Soul. The contact stated that while his son was driving at an undisclosed speed, the steering wheel was making an abnormal clicking sound. Additionally, while driving 65 MPH, the steering wheel tuned left and right with a loud clicking sound. The contact also stated that the vehicle was consuming an excessive amount of oil. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the flex coupling was defective. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 100,000.
Steering wheel making a loud CLUNK sound. Possibly the steering wheel coupler. Concerned that steering wheel might malfunction while driving. Checking for any recalls prior to making an appointment with dealer. Vehicle has not been inspected. Noise started about a month ago and progressively has gotten worse.
Steering wheel is making a knocking sound when I turn left or right.
steering not tight, car shakes around 70 mph
On [XXX], we were driving on [XXX] from Wisconsin into Minnesota to park at MSP airport. Near the state border, we began to hear a clunk sound in the steering column. We chose to park the car at a friend's home near the airport in her garage in case we needed service upon our return from Texas where we travelling to. Prior to driving back to our home from Minneapolis on [XXX] (1.5 hours), we checked with our local mechanic to see if it were safe to drive. He could not diagnose over phone, but suggested coupling issue and that we drive carefully. We made it back home, took car to our local mechanic on 7 October, and thought it would be better to check dealership in Eau Claire, WI (another 30 minute drive). We drove there, slowly, on 18 October, and were told that it was probably the MDPS/Flexible Coupling, but that it would cost us 175 to check, and another 250-300 to replace the 15.00 part. We drove home and had a family emergency out of state and will return now to Wisconsin soon and want to get this fixed as soon as possible. We understand NOW that this is a persistent problem for MANY KIA 2013 Soul and other KIAs and that the federal safety agency has been supportive to some owners over this matter. We do not object to paying for the repair, but not at price-gouging levels. From what we understand, the inspection needed to check for the flex coupling is not difficult nor time consuming. We are afraid to drive the car for safety sake, but we need the car to drive! Do we have any rights to a free inspection if this is a problem with many KIAs? There were no warning lights and no symptoms prior to the sudden noise and now there is a persistent and regular clunk when the steering wheel is moved. Thank you for any information regarding this issue. Again, no accident and no injuries or results from clunk, but KIA history seems to suggest a potential recall need. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2013 Kia Soul. The contact stated that the vehicle shook violently while driving above 40 MPH. The vehicle was taken to the dealer, where it was determined that the steering coupler needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
My steering column will make a clicking sound, and the steering wheel and column will vibrate excessively.
Feel no control of steering Clicking sound when turning steering wheel Tight/ hard to steer wheel…doesn’t want to turn
Broken coupler. They want 2800 dollars to fix.
MDPS coupler worn and causing steering wheel instability and noise when driving over 60 mph. There was a recall previously that I wasn't aware of but my car had not yet experienced the problem. I am experiencing it now, but Kia says I must fix at my own cost since the recall period is passes, though I didn't have the issue then or recieve the notice.
The steering wheel is making a noise and is having a caution sign with the steering wheel on it
The contact owns a 2013 Kia Soul. The contact received notification of the federal safety agency Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that the vehicle was taken to a dealer for the recall repair however, the vehicle was diagnosed, and it was determined that the steering coupler needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the unknown recall had expired. The failure mileage was approximately 100,234.
Steering wheel shakes violently when going over 75MPH and is extremely shaky on side streets as well. The steering wheel feels like it’s going to fall off! Got it checked out by Kia and they said the Flexible steering coupling needs repairing and it would be over $900 to do so for a part that costs less than $10! I have an extended warranty and I was told the warranty doesn’t cover this issue, but at the bare minimum it seems like it should as it feels dangerous at times to drive the car. Also, this issue should be a recall for Kia as I have seen a ton of other people with this issue! It’s a defect in the car and should be a free recall to be fixed .
The Motor Driven Power Steering (MDPS) Flexible Coupling part failed. Steering is difficult and causes pull to the left/right. Appears the issue has occurred across various Kia and Hyundai models.
No warning indicators but my steering couple has worn and my steering now has play. Many forums says this is a know problem for KIA and they should cover but I do not see a recall.
There is a known issue with the MDPS Flexible coupling effecting a large number of KIAs but Kia apparently hasn't included all cars manufactured during this period of time
I'm already aware of the recalls on alot of vehicles including my 2013 KIA SOUL and am aware of a judges ruling on this. How can KIA SOUL play God with peoples lives? I already filed a claim but still not not getting any help until the end of April. I'm a [XXX] woman who is at risk of getting hurt not to mention other people/and or other people close to my vehicle. This is just beyond wrong. I saved for 2 years to get a more dependable vehicles and now have to worry about an explosion. I already filed a claim but I'm scared. The radio has been funky since I got it last year. It's a used vehicle buy to me it looked new to me. I love it bur now afraid to even get in it but really don't have a choice since I'm [XXX] and don't have anyone else to get help or have another vehicle to use. I depend solely on myself. I need help with getting another vehicle until all of this mess is taken care of. I have gas gauge issues, revving up randomly, caution light staying on now and yesterday I had smoke coming out under the dash and then it just stopped while I was trying to pull off and call for help but it stopped so I came back home. The oil was changed right after I got it last year and I put new tires on it with the money I got from a junk yard in Johnson City that came to get my 98 Ford Escort that my church family helped for me after a very traumatic accident that killed my little senior rescue pommy, totaled my vehicle and I spent several days in ICU. I live on a very strict monthly income and this has caused more anxiety and panic issues that I can't even get under control with breathing exercises, journaling and taking my fur baby for walks and am back on my regular meds. Please someone needs to help me or I'm just going to give up. Thank you [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Steering coupler failure causes excessive vibration and notchiness in the steering. KIA informs me that this was covered by an extended warranty which expired in January 2023. I believe this to be a serious safety risk and this vehicle should be recalled by KIA to replace this part at no cost to the consumers.
My steering coupler is bad
I looked it up. It's called the STEERING COUPLER. The manufacturer is aware of the problem but I was never notified about it before the warranty ran out August 2023. Now it affects the steering. Here is a service notice that I found online if that helps: TSB ID: 10159268. Thank you
The dealer originally said it was the steering coupler that was bad and needed replaced for $2000. Then they call back two weeks later to say the steering assist motor was bad and it needs to be replaced for an additional $2400. Still waiting for the parts and repairs. I see many other complaints on the steering, should this be a recall?
I’ve had the steering slip several times and recently the steering coupler went out causing loose, bumpy steering and a popping sound when turning.
Steering coupler needs replaced per Dealership. Vehicle has 72,000 miles only. No recall notice received. One owner. I feel they could replace an expensive item less than $550. Goodwill
Stering wheel makes a load clacking sound also lots of slack in the wheel git alignment twice and still making the sound and drifts to the right and steering wheel shakes when driving and breaking.
My MDPS steering wheel coupler has completely failed. I never recieved a letter from kia and only found out they had a warranty extension through searching the web to see what the horrible noise and play in my steering wheel was. I dont qualify for this extension by 9 months. I purchased my car 1/2013 and that puts me past the 10 year mark. I see Kia has extended this warranty to 15 years/150,000 miles on the newer cars with the same mileage, is there a chance they will do it with the souls or have they and maybe i am missing it.
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