On 10/22/2018, while driving my 2014 kia 2.0l gid soul, at or under 60 MPH on a paved highway, moving in a straight line, I heard a clunk and the engine died at 128,048 miles. This vehicle was purchased new. All maintenance was conducted at only 2 kia dealerships while under warranty. The vehicle was towed to the primary dealership but had to towed to storage several days until I returned . It was subsequently towed back to the dealership- now under new ownership. I requested a diagnosis of the engine failure but it was not done, reason unknown, so I ordered an engine replacement. The vehicle was in the shop april 10 to june 25, 2019, at which time I turned in my rental car and paid for the engine- again, not receiving a report as to why the engine failed in a catastrophic manner. Between 5/22/2019 and 7/30/2019, I attempted to communicate with kia USA by phone and emails to consumer affairs. On 7/30/2019, during a phone conversation, representative brandon offered a reimbursement of $750 for rental and towing fees in lieu of discussing something reasonable to the costs totaling $8,193.43. He was to call me back on or about 8/02/2019 but has not. Today, 8/10/2019, I went to add a message to (kia) case number 13186735, only to learn that "this case has already been closed..." I believe that kia is attempting to avid reimbursing me for a loss not my fault. Records and correspondence are available. (-end-)
2014 Kia Soul engine complaints
Page 18 of 21: complaints 491 to 520 of 591, newest first, as owners wrote them.
I went to the kia dealership and they did the recall on my engine. The cuyler dealership told me that they would need to replace the cop ecu logic and the catalytic converter. They told me that the engine doesn't need to be replaced. I got the recall done on a friday., and the next day my check engine light was back on and my oil light keeps coming on. I believe I need a whole new engine. I'm just really disappointed in how it turned out. My check engine light should not be on!
Vehicle has had a lack of power was told it was due to a clogged converter.... Performed recall kia sc176. They replaced the converter and did an ecu upgrade. Car has serious lack of power now and when trying to drive down the highway the vehicle dont know which gear to be in so it constantly hunts for a gear. Gas mileage also has decreased from about 30-32 to 26-28. The car is a safety risk because sometimes it cant get out of the way of big trucks
Tl* the contacts significant other owned a 2014 kia soul. The contact stated while he was driving at approximately 35 MPH, the vehicle began to lose power. The contact stated that the check engine warning light illuminated so they pulled over the vehicle to check the engine. Upon opening the hood, it was discovered that the engine compartment was on fire. The contact attempted to extinguish the fire using 5 gallons of water and two fire extinguishers but was unable to subdue the fire. The fire department was called and extinguished the fire with their chemical hoses however the vehicle was burnt down to its framing. A fire report was pending being filed. The vehicle was destroyed. The vehicle was now considered hazardous material and was towed to an independent lot. There were no injuries reported. The manufacturer was not notified of the failure. The failure mileage was 80,000.
I have been trying to get my car fix since february. It keep stalling without warning no lights will come on. I need someone to look at this situation I would like to get my car fix. I am paying my car note on time every month. Please help me.
Driving my 2014 kia soul on july 4th on the highway at 75 miles per hour, engine revved up to 5 RPM's for no apparent reason, and engine light came on. Went back down to proper RPM's after about 10 seconds, then about 15 seconds later revved up to 7 RPM's, battery light came on and car stalled in the middle of the highway. Called kia corporate on july 8th, they created a case for me, I had a contact there that was working my case, and they had it towed it to midwest kia in wichita, ks., because there was an active recall on the car. They had it for 2 weeks, refused to fix it because they couldn't get the car to start to throw the code for the recall, but they repeatedly told me they would do nothing to get it to throw the code because they might pay to fix something they shouldn't. A man at corporate told me on july 22nd that they were not going to honor the recall nor the warranty that is still on my car, and I had my car towed back to my house. When I got it back, I looked under the hood and the service center had torn my engine apart and left it in pieces under my hood, where it sits now awaiting permission on what I can do so I do not ruin any chances I have of them fixing what they should anyway.
While making a right turn onto the highway, vehicle made an insanely loud screeching, metal on metal noise followed by violent shaking. The engine light started flickering, as well as the oil light, then started to stall out. While pulling over, car continued to make grinding and clunking noise coming from what sounded like the engine. Attempted to restart the car, loud clunking and grinding noise. Checked the oil dipstick- metal shards and shavings on dipstick. Took to courtesy kia brandon. Who confirmed engine required a rebuild or replacement. I was told that this was not covered by recent recall of ...all kia soul's with 1.6lt engines made from july 8, 2011 thru aug 1, 2016 are being recalled..." for engine problems. I am now unexpectedly immobilized with a $8k+ repair for a rebuilt engine with 67k+ miles as my option?
My car has been stalling for the last 6 months it had a recall on the catalytic converter due to overheating, resulting in abnormal engine conbusion and damage to the engine pistons. I have taken it to the kia shop for an upgrade and that did not work.
Engine blew we took it to avon, in kia dealer. They checked it out and said it was a blown engine. The shop manager also informed us that this year had inferior parts put in it. Than they told us it was not covered under any recall and that our warranty had expired. We had call kia corp and they had given us a case number than they turned around and said they would not cover it either. The vehicle was on a highway when this happen heard a lot of metal on metal and knocking sound. Had the vehicle towed from that point.
Tl* the contact owns a 2014 kia soul. The contact stated that the engine was in the process of being rebuilt at her expense after shutting down on the highway. The contact received a recall notice for the federal safety agency campaign number: 19v120000 (engine, engine and engine cooling). The vehicle was taken to cowboy kia (443 n interstate 45 s, conroe, tx 77301, (936) 494-0600) where it was confirmed that the engine needed to be replaced. The contact stated that the manufacturer's consumer affairs office had not communicated with the dealer. As a result, the vehicle had not been repaired and had been at the dealer since the end of april. The dealer provided a loaner vehicle. The contact felt that the consumer affairs office was ignoring her. The failure mileage was 70,000.
The floor board is always warm. The car seems to drive fine for about 20 -30 mins and then the car seems to lose power and will barely go uphill...check engine light has been on for a catalytic converter in the past but went back out. Car has been at kia now since june 18th... Have a case with kia america. Dealer told me the cat was clogged. Now worried about engine damage because of clogged cat. Vehicle is under recall sc176 via kia
Tl* the contact owns a 2014 kia soul. While driving approximately 40 MPH, the vehicle stalled without warning. Also, the power steering and brakes lost power. The contact was unable to restart the vehicle. The vehicle was towed to stevenson kia of jacksonville (located at 500 w fairway rd, jacksonville, nc 28546, (910) 938-0555) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 60,000.
Tl* the contact owned a 2014 kia soul. The contact stated that while driving a highway rate of speed from another state, there had been other drivers on the roadway honking horns to alert the contact that the vehicle was smoking. There was an abnormal noise progressing from the engine assembly. Upon further inspecting from the rear view mirror and noticed smoke coming from the vehicle then the check engine warning light illuminated. The vehicle was pulled over to the side of the road, the contact exited the vehicle as the engine bursts into flames. The vehicle was towed to a facility by the insurance company who indicated the vehicle was a total loss. The dealer (janesville kia, 3419 ryan rd, janesville, wi 53545, (608) 743-9600) was called and informed of the failure. The manufacturer was notified of the failure, indicated that they would follow up in three business days, provided a case number but had not yet responded to the contact. The approximate failure mileage was not available.
The engine caught on fire! While I was driving along the highway at a normal 55 miles per hour. I hear a poof and the next thing saw smoke and pulled right to side of road, lifted the hood and discovered the engine was in flames. I grabbed a sheet from inside the car and attempted to beat the flames back, along with a a can of pepsi the only liquid I had. But a good samaritan stopped with a fire extinguisher and put the fire out.
Tl* the contact owns a 2014 kia soul. The contact stated that while driving approximately 40 MPH, stopped at a red light, attempted to brake, but the brake pedal traveled all the way to the floor. The contact stopped at a parking lot, engaged in park, turned off the vehicle, walked away from it . The vehicle engulfed in a fire, flames started to emerge from the under the hood. The police was present and the fire department extinguished the fire. The vehicle was categorized by the insurance company as destroyed. The vehicle was towed to the insurance lot. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact also stated receiving a recall for the federal safety agency number: 19v120000 ( engine and engine cooling ) , but an appointment was not scheduled to have the vehicle diagnosed. The dealer lehighton kia, 1502 blakeslee blvd, leighton, pa 18235, was an hour and a half away from the residence. Te approximate failure mileage was 65,000. Bp
Tl* the contact owns a 2014 kia soul. When the contact took the vehicle to darcars kia of frederick (5826 urbana pike, frederick, md 21704, (301) 696-1200) to be repaired per the federal safety agency campaign number: 19v120000 (engine and engine cooling), the check engine indicator was illuminated. The dealer re-flashed the ecu, but the failure recurred. The vehicle was taken back to the same dealer and they opened a tech case and waited for a decision from the manufacturer. The manufacturer decided not to repair the vehicle because it needed a new motor and the contact did not want to replace the catalytic converter. The dealer stated that the repair would cost over $5,000. The failure mileage was 155,760.
Engine started making noise then engine rod went through engine block while on highway traveling approx 60mph. Car stopped and coasted to side of the road while smoke poured from engine. Oil all over road and engine. Towed to dealership. Dealership says it's not related to recall #19v120. Contacted kia customer service. Case rep says it should be covered and they have to contact the district service rep in the area. Dealership refuses to help and keeps trying to sell new engine. District service rep won't give kia customer service any info. They've requested info twice with no response. I keep getting passed to voicemails with no return calls from kia customer service, I've tried email as well.
We literally bought our 17 yr old daughter a 2014 kia soul 2.0 a month ago! In less then a month from purchasing she was driving down our major highway and the car started to make a loud ticking noise and started to shake she said the car stalled and she was able to coast to pull over the check engine light and oil light came on together ! We just had the car serviced at our local kia dealership w oil changed . She was able to get the car home . We had a certified mechanic come tow it to see what the problem was he said he had to put 3 q of oil in it just to hook up for diognostic as the oil was bone dry ! All of the readings were unstable due to blown motor ! Not sure why the 1.6 liter was recalled due to engine failure but all the complaints I have read is on the 2.0. We was quoted 6200$ to fix it because the 2014 engines have been discontinued! Hmmm why is that ?! We have a 9,000$ car sitting that I have a loan on paying monthly and our daughter is without a vehicle let me add she lost her job ! I have called the consumer reports and explained what happened they gave me a claim number and said someone will contact me within 3 business days . It is now going on 2 weeks ! I will be looking at all my options at this point and will be contacting our lawyer !
Car caught fire on may 24th 2019. My son heard/felt a pop and got out and checked his tires and they were fine, then smoke started coming from engine and car went up into flames.
Coming up to a stoplight the motor died and tried to restart it, but the starter would only click. Had the car towed to my home and called my mechanic. He told me to check if to see if I could turn the motor over by hand and it would not turn. Removed the oil pan and found a spun bearing on the #3 connecting rod. So far I have spent $1200 in parts to repair it as it is not covered by the factory warranty as I am the 2nd owner.
Tl* the contact owns a 2014 kia soul. While driving 65-70 MPH, the vehicle shook uncontrollably, made an abnormal bubbling sound, and stalled. The vehicle was coasted over to the road shoulder and towed to classic kia carrolton (2920 n interstate 35e, carrollton, tx 75007, (866) 559-8140). The dealer stated that the engine did not stall and the vehicle was not included in a recall. The contact stated that the VIN was included in the federal safety agency campaign number: 19v120000 (engine and engine cooling). The manufacturer was not made aware of the failure. The failure mileage was 87,000.
I own a 2014 kia soul plus with 104,000 miles. This car has had documented synthetic oil changes on a regular basis. Out of nowhere the engine rod has blown. I have called five different mechanics and all state the kia is known for bad engines. Called jasper who is well known for rebuilt engines and they will not touch a kia. I understand the hyundai has recalled numerous cars for bad engines. Kia has recalled from 2012 to 2016 the kia soul base for bad catalytic converter and on the recall notice it specifically states that the catalytic converter can damage the engine. I have owned four cars with mileage over 200,000 and one car, a mazda 626, had over 325,000 miles and I never had to replace an engine there has to be some federal protection for the public from manufacturers that sell a poorly made product that mechanics from all over know are problematic. I only have owned this car for less than 4 years.
The motor blew and oil light came on without any warning ! In motion on. Highway . The oil had just been changed less then a month prior to that . Diagnostics showed oil had been burnt up causing rod failure and motor !
My motor has 103,000 miles on it. It started making a slight ticking sound. The oil is changed regularly and it was nearly time to have it changed. I took my little boy to school and the car lost power and the noise got a lot worse. I went ahead and took it to castrol to have them check the oil. The oil was fine but we went ahead and changed it. I ended up having to have my car towed home. A mechanic looked at it and said that I needed a new motor.
I had my oil changed last month and noticed an odd smell around that time I didnt think much of it at the time because there was no noise or obvious leaks to weeks later my oil light started flashing sometimes and I checked the oil level... It was a quart low so I topped it off and went back to normal fastfoward to this month its emptied out twice I took it to a shop and they found the cat had overheated and caused an oil leak and there is now an awful ticking noise coming from the engine the dealership said this is a known issue on the model with the 1.6 liter engine and a recall was issued but this recall doesnt cover the 2.0 liter even though it is the exact same issue I have done some research and found several other customers who had this same issue on their 2.0 liter models and had to buy new engines this is horrible and I as a consumer feel a full engine failure on a well maintained car that isn't even 5 years old should be covered by the same recall. Kia needs to expand this recall
We purchased a car from a small lot selling used cars in tempe, arizona. At 20 days and about 800 miles the car began to make a loud knocking noise as my son was driving the car into our neighborhood going about 5-10 miles per hour. He shut off the car. I checked the oil dipstick and there was zero oil in the car. I immediately called the salesperson about this issue. He said we could tow it to him to look at it and he insisted that he changed the oil in the car before we ever drove it. Due to my concern that there was no oil in the car, I added 2.5 quarts. There have been no oil leaks since we purchased the car, nor were there any after I added the 2.5 quarts. We had the car towed to the dealer on a friday morning and no real work was completed. I called kia corporate and they told me they were aware of this issue where the oil would just evaporate and that it was covered under sc147. Kia corporate had me call a local kia dealership and that's when the service dept said kia corporate was wrong. I made a return call to kia corporate who corrected the first agent and told me they were wrong and that I have to pay out of pocket for this issue. The engine issue should be covered under a class action lawsuit - this is the same symptoms as other class action lawsuits at this time for other kia vehicles.
So the same thing that the other kia engine recall is for happened to my kia with a 2.0 l engine I see other complaints from other owners saying this has happened on their 2 liter engine as well but the recall doesnt cover us so we are here with blown engines and no remedy other than to pay for the repairs out of pocket... I think this recall needs to be expanded.
Tl* the contact owns a 2014 kia soul. While driving various speeds, the vehicle stalled and the check oil warning indicator illuminated. The vehicle was towed to an independent mechanic who informed the contact of the federal safety agency campaign number: 19v120000 (engine and engine cooling). Kearny mesa chrysler dodge jeep ram (8010 balboa ave, san diego, ca 92111) was notified and unable to assist. The manufacturer was notified, but not able to assist. The failure mileage was 104,000.
Tl* the contact owns a 2014 kia soul. While driving, the vehicle failed to accelerate. There were no warning indicators illuminated. The vehicle was taken to grieco kia of delray beach (located at 2255 federal hwy, delray beach, fl 33483) to be diagnosed, but a failure code could not be found. The contact stated that the technician upgraded the ecu module. The vehicle was not repaired for the acceleration failure. The manufacturer was notified of the failure and provided case number: 13175036. The approximate failure mileage was 104,000.
Tl* the contact owns a 2014 kia soul. While driving various speeds, the vehicle stalled. The vehicle was able to restart and was driven to the side of the highway. Also, the oil indicator illuminated and an abnormal rattling noise emerged from underneath the vehicle. The vehicle was towed to an independent mechanic who stated that there was no oil in the vehicle and the bottom of the engine was damaged. The vehicle was towed to another independent mechanic, but the cause of the failure was not determined. The contact called car town kia USA (3120 lexington rd, nicholasville, ky 40356, (859) 887-4737) and was informed that the vehicle was not covered under a warranty. The vehicle was not diagnosed or repaired by the dealer. The manufacturer was not contacted. The failure mileage was approximately 102,000.
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