Bought the car from a used car dealership with just under 100k miles, were not made aware of the recall on the vehicle and within 7k miles car engine seized and was found to be 4 quarts short of oil with no leaks. No prior knocking or engine lights appeared, and car stalled on the highway. Luckily, no one was injured and all we did was lose $10K.
2015 Kia Soul engine complaints
Page 12 of 23: complaints 311 to 340 of 663, newest first, as owners wrote them.
The contact owns a 2015 Kia Soul. The contact stated while driving 65 MPH, the engine started knocking and the vehicle independently shifted into limp mode. The contact also stated that the check engine and tire pressure warning lights started flashing on the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic where they initially informed her that her vehicle needed an oil change; however, metal shavings were found in the oil reservoir. The contact then called the dealer where she had the federal safety agency Campaign Number: 20V750000 (Engine) repair performed. The service advisor linked the failure to the recall. The service manager could not help with the repair and referred her to the manufacturer. The manufacturer has notified of the failure and the contact was informed that she would receive a callback. The contact was also referred to the federal safety agency for assistance. The vehicle was not repaired and remained in the possession of the mechanic. The failure mileage was 151,112.
Had the catalytic converter replaced in August 20, 2020 at Nalley Kia in Lithonia, GA. And one year later while driving on the highway about 60 mph., I heard a knocking sound coming from the engine. Then after taking it to Sons Kia in McDonough, GA and now they are telling me that I need another one, after getting it replaced one year ago.
The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, she noticed that the check engine waring light was illuminated. The contact took the vehicle to the local dealer to inspect the vehicle however, the warning light was off prior to arriving at the dealer. The dealer informed the contact that they would not be able diagnose the failure if there was no warning light illuminated. The contact retrieved the vehicle and continued to drive the vehicle. On another occasion while driving 60 MPH, the vehicle decelerated to 30 MPH independently and failed to accelerate above 30 MPH. The contact pulled over to the side of the road and waited for several minutes before driving back to the residence. The contact stated that the failure persisted. The vehicle was taken back to the local dealer to be diagnosed. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.
Car had knock sensor update about 11/20…. Car started to burn oil. Did oil consumption test but cause it didn’t use more then 1quart per 1,000 miles it’s fine….. The car felt like engine was under a load. Straining rpms jumped up. No acceleration. Flashing engine light to steady on. Car started to shake and buck. Pulled over had it towed. My guess is cat got clogged cause engine burns oil and now has lead to engine failure. Failed at 93909 miles
The contact owns a 2015 Kia Soul. The contact stated while driving 72 MPH, she became aware that the vehicle was overheating with the high engine temperature warning light illuminated. The contact pulled over to the side of road to let the vehicle cool down. The contact then restarted the vehicle and heard a loud knocking noise coming from the engine. The contact had the vehicle towed to a local dealer who inspected the vehicle and diagnosed the vehicle with engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Vehicle is rapidly consuming oil, regularly burning through all 5 quarts of oil within 2,000 miles of an oil change.
The contact owns a 2015 Kia Soul. The contact stated while turning off the vehicle, there was an abnormal fuel odor detected. The contact received notification of the federal safety agency campaign number: 19V120000 (Engine, Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the vehicle was working as designed and that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000. Parts distribution disconnect.
Complete engine failure at around 97,000 miles. Car is available for inspection. While traveling 35mph, the vehicle lost power and had to be pulled to the side of the road. Check engine light came on. The car had the catalytic converter changed recently by Kia of Dayton. The car had burned oil at an alarming rate. The car, after pulling to the side of the road, was then driven a couple miles back to my home at around 15mph as that's all it would go. Manufacturer, police, and insurance has not inspected. The problem has not been inspected by dealer or independent service center. The car had no check engine lights previously.
The contact owns a 2015 Kia Soul. The contact stated while his son was driving at 55-65 MPH, the vehicle inadvertently stalled. Several unknown warning lights were illuminated. The contact stated his son saw smoke coming from underneath the hood of the vehicle, however, he could not exit the vehicle as he was in the middle of the highway. The contact stated his son was able to exit the vehicle with the assistance of the highway police patrol. There were no injuries sustained. A police report was not filed. The vehicle was towed to the dealer who diagnosed that the engine had failed and the failure was related to the recall for the federal safety agency Campaign Number: 20V750000 (ENGINE). The dealer also informed the contact that they could not complete the recall repair as the contact was a second vehicle owner. The manufacturer was made aware of the failure and advised the contact that the failure was not related to the recall. A case was opened. The vehicle was not repaired. The approximate failure mileage was 88,890.
Unknown. Catalytic converter code with check engine light.
A recall was done for the Catalytic converter recall work did not fix the problem the converter was replaced and 1 1/2 years later the converter melted and broke off inside which caused damage when it clogged the flow of air when I went to enter the freeway I lost all acceleration and had to be towed it took out the muffler the converter was replaced again and the muffler but the check engine light came on again after less than right hours from leaving Kia when I returned it back to Kia to have the check light read it was the timing chain intake outtake system which was most likely caused from the Catalytic converter melting and breaking apart sending the sut in places that it shouldn't be in the engine
The contact owned a 2015 Kia Soul. The contact stated that while driving at 65 mph, the vehicle stalled then the contact saw on the rearview mirror that there was smoke coming from the rear of the vehicle. The contact pulled over and a bystander helped open the hood of the vehicle. The passenger side under the hood had caught fire and the contact attempted to put out the fire with soda when antifreeze from the radiator was spraying and splashed onto the contact. The contact was able to move away before the vehicle exploded but was hit by glass shards from the windshield. The fire department was able to extinguish the fire. A fire department report was filed. No medical attention was received. The vehicle was towed to a tow yard. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 141,000.
2015 kia soul. Consumer writes seeking reimbursement related to repairs made related to safety recall. The consumer stated there was a leak caused by a defective valve cover gasket.
My engine oil is running completely out (has happened a few times now) long before it is due for another oil change. Several times I have taken it in to a mechanic, and was told that my car is just burning up the oil very quickly; no leaks have been detected, and I have been told I need to notify the manufacturer. I first noticed the issue when braking, and my oil light would flicker on and off. I originally thought it was some electrical issue, but it turns out my oil was just completely empty. Pretty dangerous, considering it can excessively heat up the engine and eventually lead to a fire (which I have read about happening on numerous occasions with other Kia Souls).
The contact owns a 2015 Kia Soul. The contact stated she had to add additional oil to the vehicle two weeks before needing the maintenance on the vehicle. The contact stated no warning light was illuminated. The contact stated that she did not locate any oil leaks. The contact took the vehicle to the local dealer, and it was diagnosed with needing an oil consumption test to be performed. The manufacturer had been informed of the failure. The failure mileage was approximately 93,000.
I purchased my car in March of 2020. A month after I had my car the brake pads wore out with NO indication and the calipers broke. I called Kia and explained what the issue was. They tried to blame my mechanic. I told them that their technicians had to have known the brake pads were low if they did a thorough inspection. I was laughed at. I told the man that I was going to report them to the Better Business Bureau. He then told me to bring it to Kia. I told him it was at my mechanics and I no longer trusted their technicians to do the work on my car. Had my breaks failed I could've had a very serious accident. June 24, 2021. I had my intake gasket repaired by my mechanic. My car drove fine until I was exiting the highway. It started to lose power. I barely made it off the highway when it stopped. I contacted my mechanic and they were able to get it started to get it back to the shop. After he took a further look at it, he advised me to contact Kia to run a diagnostic which I did. They charged me $80. They then confirmed what my mechanic stated the issue was. Kia wanted to charge me over $1000 for the work. I don't trust them to do the work as well as not having the money. My mechanic repaired the vehicle but it was still doing the same thing. He spent hours trying to figure out what the issue was. He told me Kia needed to find the issue. I contacted Kia on July 7th and spoke to Jack in their service department. I asked him to have his technicians call my mechanic so they could figure it out. Jack took my information and my mechanic's information and said he would have them call. No one called. I called back that same day around 3:45pm. First Jack told me they were busy. I told him so was my mechanic. He then said they don't normally have technicians speak to mechanics. I told Jack he should've told me that when I spoke to him previously. By that point i was very angry. I told him they need to fix my car and i wasn't paying for it and i won't.
The contact owns a 2015 KIA Soul. The contact stated that the vehicle was consuming a quart of engine oil for every 1,000 miles, without warning. The contact also stated that the coolant would evaporate without warning soon after refilling the coolant reservoir. The vehicle was taken to an independent mechanic who confirmed the oil consumption issue. The mechanic referred her to a dealer. The contact took the vehicle to an unknown dealer where an oil change was performed, and she was instructed to return every 1,000 miles to check the oil level. Upon checking the oil level after 1,000 miles, the contact became aware that the oil level had not changed. The contact was concerned that the dealer had overfilled the engine oil. After another 1,000 miles, she noticed that the vehicle had consumed another quart of oil. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 91,000.
My 2015 Kia Soul had a recall for the Catalytic Converter, which I was Never informed of. My check engine light came on and I took it to get checked, they told me the trouble, my husband was a mechanic so he checked id there were recalls and to find out there was one on the catalytic converter, I took it to the dealership of March in 2021, they fix the catalytic converter and changed it. Only to find out that my entire engine was ruined because of the damage from the catalytic converter. My car stalled on the freeway going 65 miles an hour with my daughter in the car. We were almost hit by a semi truck, I took it back down to the dealership after the check engine light came on told them it was stalling. They charge me for a fuel sensor and said that was the problem. I took a back down to the dealership because it was continuing to Saul after that, call the recall Center for Kia and I was told by a representative that I would be getting a new engine. When I went down to the dealership to get the new engine they told me that was incorrect and I have still not gotten my car back after two days. The dealership has yet to call me either to tell me what exactly is the issue with my car
The connecting rod bearing failed resulting in the engine failing. The engine is still in the car at the dealership awaiting approval from KIA to replace it (they are currently refusing). The engine failing while the vehicle was being operated placed me and other motorist in danger had I not been able to get it off the road immediately. The connecting rod bearing failure was confirmed by the dealership. No, the vehicle has not been inspected by anyone else besides the service techs at the dealership. It is unknown if any warning lamps or messages appeared before the failure.
My car started making a loud noise and the car would not accelerate as I was returning home on the highway. I was driving home on I-75 South when my car started to slow down and it was very hard to accelerate and was making a loud noise. I made it to the next exit off Sharonville Rd and made it into a gas station. I opened the hood to check the oil and it was extremely hot and smoking. I had to wait until it cooled off and put in some oil to try to make it on home. The check oil light was not lit which didn't even provide any indication that my car was out of oil during the 1/2 hour drive. I do not feel safe to drive this car, since this incident. I took it for auto repair immediately the next day. Please help with assistance with this issue.
I was driving and check engine light went on , drove to Pride Kia where this car was purchased. Before check engine light went on car started to decrease in acceleration. And some smoke could be seen once or twice upon acceleration. Car has been at Pride Kia for 15 days and have not been told what the problem is. This 2015 Kia Soul was was taken in at Pride Kia for a product improvement on December 2020. And on February 2021, there was a recall SC200, to check engine. Currently there are two recalls for a 2015 Kia Soul. One is for a catalytic converter 19V120000. The problems described in this recall are very similar to the problems of the Kia Soul I drive. Also, recall 20V750000, is similar to the engine problems of my Kia Soul. Upon inquiring about the Kia Soul engine problems, I was informed that it seems likely it could be catalytic problem Since the check engine light is blinking, this demonstrates a catalytic problem and not a sensor problem. The stalling of the engine also has taken place when the ISG feature Is on. I asked the Pride Kia dealer service department and they said keep driving it nothing. Thank you, Al DiCenso
The contact owns a 2015 Kia Soul. The contact received notification of the federal safety agency Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact took the vehicle to a local dealer to have the recall repairs completed. The contact stated on March 5, 2021 while driving 30 mph, the accelerator pedal was depressed but failed to accelerate. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed both front and rear catalytic converter needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was repaired. The contact stated on April 29, 2021 while driving 80 mph, the vehicle seized. The contact stated no warning light was illuminated. The contact was able to glide on neutral to a stop. The contact towed the vehicle to an independent mechanic and was informed the engine was needing to be replaced. The contact associated the failure with the federal safety agency Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact towed the vehicle to the local dealer for diagnosis and repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 112,000.
The contact's daughter owns a 2015 Kia Soul. The contact stated while her daughter was driving 45 mph when she heard abnormal noise and saw smoke exiting from the front of the vehicle. The contact stated multiple warning lights were illuminated. The driver was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic where it was diagnosed with needing the engine to be replaced. The driver called the local dealer and was referred to the manufacturer. The VIN was associated with the federal safety agency Campaign Number: 20V750000 (ENGINE). The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure and they would not honor the recall. The failure mileage was approximately 101,027.
I received a recall notice from Kia. The notice said the engine may catch fire because of oil leaks and a Kia dealer would inspect the engine. The Kia dealer mechanic said there was no oil leak, though he noted oil on the valve cover (3-31-21). He also said one ignition coil spring was damaged. When I took the car to my mechanic, he said all the coil springs were soaked with oil due to a defective valve cover gasket. He replaced the gasket and the coils. I submitted documentation for all the claims in this note to the Kia Consumer Assistance department. They said I would have to wait 2 months for a response. I waited 2 months and have received no response. Sincerely, Joe Saccaro. What component malfunctioned? Valve cover gasket. Available for inspection upon request? Yes, I have all the parts. How was your safety or the safety of others put at risk? Engine fire. the federal safety agency required the recall. Has the problem confirmed? Yes, by a certified mechanic. (Document included,) Has the vehicle or component been inspected by the dealer. Yes, the dealer mechanic confirmed the leak (attached) but did not say the valve cover gasket needed replacement. Were there any symptoms of the problem prior to the failure? Yes, oil on the engine cover, as noted by the Kia Mechanic. (attached)
2015 Kia Soul engine failure with approximately 71k miles, Jan 1029. This particular VIN was not part of a prior recall. A recall was issued after this date to request owners of these particular vehicles to bring their cars in to the dealership to have them checked and a possible software update to prevent engine failures. What recourse do I have as there is not a recall for my particular VIN to replace a failed engine and since the engine has already failed and modifications to software abviously is not a solution at this point? How does a consumer get protection from a clearly known failure mode for these particular engines? Please Help!!!
approximately 9 months ago (approximately 65,000 miles) the vehicle was operating oddly and there was a low level noise. Took it to a repair shop and they told me there was no oil showing on the dip stick. The references a the federal safety agency warning for this vehicle/engine that after 60K miles it begins to rapidly consume oil, something having to do with leaking valves and he oil burning up faster. The obvious problem is that the engine could seize up if this got worse. From that point forward I was putting in about a quart of oil every 2 weeks (500 miles or so). Made repeated calls to KIA and filed a report. They promised to look into it and have a decision at a regional level to repair. No response ever received. I took the vehicle to the local dealer about 2 months ago. They had nothing to report regarding my issue, treated another unrelated recall. Returned again as oil consumption was getting worse. they conducted a formal oil consumption test which showed dramatic increase in just the 2,500 miles the car was tested and at the last one said the oil was very bad and the engine was failing now, not just consuming a lot of oil. Today I was informed that any support from KIA has been denied and that my vehicle was damaged, needing over $5,000 in repair and basically worthless.
The contact owns a 2015 Kia Soul. The contact stated while driving 60 mph, the check engine warning light illuminated. The vehicle jerked and failed to accelerate. An unknown dealer was contacted and informed of the failure. The contact was informed that the vehicle was not covered under warranty. The vehicle was taken to an independent mechanic and diagnosed that the engine failed due to the catalytic converter and a burnt valve inside of the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the previous vehicle owner had received a recall notification on the vehicle. The failure mileage was 160,000. The VIN was unavailable.
The contact owns a 2015 Kia Soul. The contact stated while driving 70 mph, there was a knocking sound then a loud boom heard. The contact and her passengers detected a smoke odor and saw that there was smoke coming from the hood. The vehicle would not accelerate so the contact pulled over and turned off the vehicle. The contact then tried to turn on the vehicle but the vehicle would not restart. The vehicle was towed to an independent mechanic who diagnosed that there was a hole in the engine. The vehicle was then towed to the dealer and diagnosed that there was a hole in the engine which caused the oil to leak. The dealer notified the manufacturer of the failure however, the manufacturer informed the dealer that they were not responsible for the repair since the contact had not gotten the recall repair for the Electronic Control Unit (ECU) software update. The contact stated that she received the recall notification six days before the failure. The vehicle was not repaired. The failure mileage was 93,050.
2015 Kia Soul's oil has been changed every 3K miles and has been well maintained. Check engine light came on on 4/7/21, and burning smell and vehicle was taken to service. Code showed Catalytic Converter but no open recalls for anything else. Service did not show that a Product Improvement Notice was open nor was my daughter notified in writing of that open Notice. Last night the vehicle lost all oil, threw a rod and the engine blew up with no explosion, fortunately. Kia says that will not cover the engine replacement yet it appears that the federal safety agency indicated that there is a recall for this issue with a number of vehicles actually catching fire. The vehicle is now at a dealership in Nashville, TN but they say the replacement is not covered. Request the federal safety agency involvement in helping resolve this with Kia. Please contact me [XXX] and/or [XXX] as soon as possible. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
VIN decoder
See the problems and recalls for an exact car
Buying a used 2015 Kia Soul?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history