Safety recalls. Kia dealer in Quincy, Illinois refuses to fix recalls because of a flood title.
2015 Kia Soul steering complaints
Page 2 of 3: complaints 11 to 40 of 44, newest first, as owners wrote them.
The contact owns a 2015 Kia Soul. The contact stated that a clicking noise was present when turning the steering wheel in either direction. While driving approximately 25 MPH, the power steering failed causing the steering wheel to seize, rendering the vehicle undrivable. The vehicle was towed to the local dealer who diagnosed that the steering gear was faulty and needed to be replaced; however, the parts were on backorder. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The VIN was not available. The failure mileage was 85,000.
My car just shut down out of the blue. There was no warning of any sort as far as anything showing that needed repair with my vehicle. It just started jerking one day. I took it to the Kia dealership and they confirmed that it was due to the recall part but will not fix the part.
While operating the vehicle the power steering ubruptly stopped working for approximately 5 seconds making it difficult to maneuver the vehicle
The contact owns a 2015 Kia Soul. The contact stated while driving 60 MPH, he heard an abnormal sound while turning the steering wheel in either direction. The contact stated no warning light was illuminated. The contact continued driving to his destination. The contact towed the vehicle to the local dealer, where the vehicle was diagnosed with needing an unknown steering component replaced. The vehicle was not repaired. The contact received notification of the federal safety agency Campaign Number: 17V608000 (Steering). The contact took the vehicle back to local dealer and had the recall repair completed. The contact stated that on another occasion while driving at a slow speed, he heard an abnormal noise coming from the steering wheel. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown steering component replaced for a second time. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
Kia recalled my engine. The engine died yesterday. Kia is telling it's going to be multiple days until they can even scan the car. This is a scam. They need to offer a loaner or a rental in the meantime, otherwise, they're not fulfilling the requirements of the recall. My health and safety are greatly affected without my car. This is not a free and safe remedy.
Tl* the contact owns a 2015 kia soul. The contact received notification of the federal safety agency campaign numbers: 17v608000 (steering) and 20v750000 (engine). The contact stated that she attempted to contact jerry smith kia (101 n hill blvd, burlington, wa 98233) to schedule the recall repair however, the local dealer stated that the kia cyber system was hacked and the system was down. The appointment was not scheduled nor was the vehicle repaired. The contact notified the manufacturer who verified the dealer information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Driving down the highway went to make a turn and the steering wheel came loose. I almost lost control and crashed. There's a loud clicking noise when you turn the steering wheel
Driving on highway 70 and noticed that my tire was getting low. I got off the highway just in time. The tire shop. At 9550 st charles rock rd, breckenridge hills, mo 63114 at 5pm. The two young men came out laughing and one changed my tire. Left the shop and 30 mins later my tire was on flat. Came back the next morning. Young man said he'll fix it. He didn't give me another but stated a nail was in it. He think I'm stupid. He know he sold me a bad tire with the nail in it already. He painted the tire then put it back on my car. I was suspicious about the paint and paint brush. Left the shop and went home. On my way to work the same day almost had two accidents. Tire was hard to steer and the wheel didn't turn. I was scared to death. I could of lost my life 😔. . People need good used tires. Finally I went to car x and they took care of my problem and I felt safe to drive again.
Tl* the contact owns a 2015 kia soul. The contact stated that the vehicle was repaired under the federal safety agency campaign numbers: 19v120000 (engine, engine and engine cooling) and 17v608000 (steering) at benson kia of spartanburg (1100 n pine st, spartanburg, sc 29303). Upon return of the vehicle, the contact heard an abnormal rattling sound coming from the engine. The vehicle was taken back to the dealer to have additional work performed. The contact was informed that the resister located underneath the catalytic converter was the cause of the rattling noise. The dealer then informed her that the resister was not covered under the recall and offered her no further assistance. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 116,000.
This used car was sold to me with unfixed recall. Recall was not disclosed at time of purchase.
I took my 2015 kia soul to miami lakes kia twice in december 2019, to check a clicking noise when turning both left and right, more consistently when turning right. I'm not sure but I have an inkling that this noise may be related to a problem with the steering column, cv joints or the axle. When I picked up my car the 1st time, as I made a right turn, I heard the same clicking noise. I called service and let them know that I still heard the noise. I returned my car a week later and took a test ride with two technicians, one technician informed me that the the noise needed to be louder for them to repair it. His claim seems unreasonable, especially since everyone who rides in my car hears the clicking noise, and there is obviously a mechanical issue with the cars steering or something related. I had my car checked at tires plus, the clicking noise was duplicated on the test drive and the mechanic informed me that this is a recall issue and to take my car to the dealer. Also, on february 21, 2020, the car battery that I purchased on july 31, 2018, died. This battery did not last 18 months (36 month warranty).
In starting the car, I have had a dozen incidents where the ignition is frozen and I can not turn the key. I try wiggling the steering wheel, wiggling the gears, removing the key, waiting, etc. On several occasions it has been 5 minutes before I was finally able to turn the ignition on.
On the evening of july 22,2019 I was leaving targets parking lot put my vehicle in reverse and when I put in drive my 2015 kia soul took off. The rpms were the highest it could go going 40 miles p hour in a busy lot all I could was honk my horn. I tried the breaks putting in park and turning the key off. My wife and I were in shock. We hit the curb fly across 3 lanes of traffic the median and hit two cars. My wife was pinned there was white smoke in the cabin. People got her out fire dept came. My wife was transported to uci trama and I went back the next day to concerned for my wife rather than myself. Wife had 8 broken ribs separated and a broken back myself 7 broken ribs and bleeding of the brain. One hour prior approx to this accident we were next store eating and when leaving to go to target the engine started making a loud clicking noise I tuned it off and waited a few mins tried again and still the same noise. Then the 3rd time it was fine proceeded to target. All maintenance has been done and on time prior to this terrible accident. Our lives have change dramatically
Tl* the contact owns a 2015 kia soul. When the vehicle was stopped while the engine was running, the contact heard a squeaking noise coming from the steering column. The contact called seelye kia of battle creek (located at 791 w dickman rd, battle creek, mi 49037, 269‑441‑8800, but they were unable to diagnose the failure. The contact stated that the squeaking noise continued when the steering wheel was turned. The contact stated that the steering column recently made a popping sound. The contact took the vehicle to an independent mechanic where it was diagnosed that the steering column was faulty, but could not determine the cause. The vehicle was then taken to kia of jackson (located at 3500 page ave, jackson, mi 49203, 571‑764‑4500) where it was diagnosed that the steering gear that was attached to the rack and pinion needed to be replaced. The dealer stated that they would perform a goodwill repair per an unknown recall. The vehicle had been not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 105,000.
Starting the engine the idle speeds up fast, a few seconds later it slows to normal. When driving today, there was no acceleration when attempting to. Vehicle was difficult for fuel to allow acceleration. I used my car all day today. This evening the vehicle won't start with the steering warning light turning on. Almost like the battery was dead. The vehicle finally started with acceleration high, the the engine light turned on and stayed on. I decided not to use the vehicle and will contact the dealership. Purchased the vehicle from a dealership in november 2018. These problems are new and have never occurred before. These issues occurred while driving today for the acceleration problem and the remaining non-starting/lights while stationary in my parking lot this evening.
In motion at highway speeds going straight for about 5 minutes steering gets hard to make small corrections to the point over correcting becomes a problem. Problem gets worse during rain / wet weather.
Tl* the contact owns 2015 kia soul. The contact received notification of the federal safety agency campaign number: 17v608000 (steering). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (courtesy kia of brandon, 9205 e adamo dr, tampa, fl 33619) was contacted and confirmed that the parts would not be available for the recall remedy until january 4, 2018. The manufacturer was contacted at 800‑333‑4542 and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
I recibe recall for airbags, stering pinion . The fuel sending level unit is damage and the gauge fuel level is down. But that reason the system turn on the check engine light.
Tl* the contact owns a 2015 kia soul. The contact received notification of the federal safety agency campaign number: 17v608000 (steering); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (helleen kia in north olmstead, oh, 440‑777‑2424) and confirmed that the parts were not available for the recall remedy. The manufacturer was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
I have 2015 kia soul. The kia has 34,000 something miles on it. I was driving it, and when I make left and right turns in the kia it makes a loud popping sound in the steering column. I was driving home today from work and when I made a left turn it was loud popping sound again. I'm very scared that it's going to cause me to have steering problems and I have wreck loosing control of steering. I heard the popping sound week ago from today and it wasn't that bad, but week has gone by the sound is more there then it was before when your driving and turning left or right in the kia soul.
Tl* the contact owns a 2015 kia soul. While the contact's son was driving 50 MPH, the steering wheel seized without warning. The vehicle was taken to findlay kia (5325 w sahara ave, las vegas, nv 89146) where it was diagnosed that the steering column failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was towed to findlay kia, but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, but had not provided any information. The approximate failure mileage was 12,000.
Loud cranking noise when steering the car left or right.
Tl* the contact owns a 2015 kia soul. The contact stated that while driving at approximately 20 MPH and attempting to make a turn, the steering lost power without any warning. The vehicle was turned off and restarted. The vehicle was taken to a dealer where the vehicle was kept for about two months but was unable to be diagnosed or replicated the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was about 39,500. The VIN was not provided.
Tl* the contact owns a 2015 kia soul. The contact stated that the steering column, shifter, and brakes failed to operate. As a result, the vehicle was involved in a side impact collision. The vehicle was towed to an independent mechanic and then to the dealer. A police report was filed. The contact received notification of the federal safety agency campaign number: 15v736000 (steering); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. There were two injuries that required medical attention. The contact suffered from a cervical strain and mild thoracic facial strain. The failure mileage was approximately 11,000. Parts distribution disconnect.
Current issues with my car, lurches forward, loses power when accelerating. Kia is refusing to fix, do to me living on remote island in alaska. Case #'s of calls with kia consumer assistance center: [xxx] recall information sa206 seat belt sc116 safety recall accelerator pedal sc117 logic update sc125 safety recall pinion plug options: kia buys back the defective car kia soul VIN# [xxx] 2015 they sold me. Kia barges my defective car to washington, and pays for my rental car until my kia is fixed and returned. Kia sends tools to local all american auto repair, so they can fix this is not a game, my car has two major safety recalls, and two minor recalls having to do with software and seatbelt. I believe the kia manufacturer is obligated to provide a free remedy, and keep me and my two children safe from injury or death. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I was coming out of a red light intersection and when I tried turning to the left the car would not turn and kept going straight. It turned minimally and hit the curb scratching the 2 passenger side wheels (front and back). No airbags were deployed as I was only at maybe 20-30mph. As the car aligned with the road again I notice the steering is 90% impaired. I still manage to drive home as there were very few cars on the road but the car would randomly sometimes, very strongly veer to the right or left, making it extremely dangerous. I remember there was a recall letter I had received and when I got home I checked it out and it described exactly what had happened to me: "the pinion plug which secures the pinion gear to the steering gear assembly may loosen due to the use of adhesive with insufficient bonding strength during assembly. If the plug loosens sufficiently, the pinion gear may separate from the steering gear assembly which could cause loss of steering and result in a crash.". I think in my case this pinion came completely loose and that caused the crash. The car was just towed to a kia dealership but now they will inspect and decide if that was the case or not. What if they simply decide they will say this was caused to something else and not the recall issue?
Safety recall, (the federal safety agency recall number:15v736) I received a recall notice dated 12/8/15, and went to the dealer on 12/21. They didn't have the parts and/or tools to effect the repair. I have since called kia customer assistance once and the dealer two more times. I am to call back next wednesday, 1/27/16. It doesn't seem to me that kia is taking this safety recall very seriously. They don't seem in the least concerned.
Tl* the contact owns a 2015 kia soul. The contact received notification of the federal safety agency campaign number: 15v736000 (steering). While driving 20 MPH, without warning, the steering failed. The steering wheel became difficult to turn and, as a result, the contact crashed into another vehicle. The air bags deployed. A police report was filed and there were no injuries. The vehicle was towed to the contact's residence. The manufacturer was not made aware of the failure. The failure mileage was 9,000.
Tl* the contact owns a 2015 kia soul. While driving at an undetermined speed, the driver lost control of the vehicle, veered left, and crashed into an oncoming vehicle. The driver sustained fatal injuries, which included a severed aorta and fractured cervical spine. The coroner indicated that the fatal injuries may have been caused by the air bag. A police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The cause of the crash was under investigation. The failure mileage was not available. ...updated 02/02/16 *bf updated 02/05/16*lj the consumer stated there was a recall on the steering system which may have cause the accident. Updated 02/10/16.*jb..updated 03/16/16 *bf
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