Navigation screen began blinking (glitching) and suddenly went black and would not come back on. Called the dealership and they said it was not a recall and that it was no longer covered under warranty. This problem has persisted intermittently and I am noticing a pattern. When the temperature is cold outside the screen works fine, however if it is 60+° outside this happens. I’ve read online that this is a known issue however I’m being told there is no recall.
Kia Sportage screen failure problems
17 of the 4,730 owner complaints about the Kia Sportage describe screen or infotainment failure, most of them for the 2023 model year.
- owner complaints
- 17
- worst model year
- 2023
Is there a fix? There are 6 recalls for this area of the car. See below
By model year
- 20252
- 202311
- 20221
- 20201
- 20171
- 20131
Often reported together
Stalling 4Backup camera 3Loss of power 2Adaptive cruise 2ABS 2Won't start 1Power steering loss 1Overheating 1
What owners say
My dash and infotainment system shuts down and restarts as I'm driving. It's only happened twice so far 4 days apart. There's no error code and my diagnostics check out fine.
Immediately after delivery, the instrument/infotainment display malfunctioned, froze, and became unresponsive. Apple CarPlay failed, and phone calls distorted or dropped. After reporting the issue, I discovered that this VIN is subject to Safety Recall SC359B, with a recall date of December 17, 2025, and a status of RECALL INCOMPLETE / NO REMEDY AVAILABLE. This recall existed prior to the sale. The recall is confirmed by the Kia owner app, Kia/the federal safety agency VIN lookup, and the dealer’s internal campaign report. Despite this, the dealer stated in writing that there were “no open recalls” and refused to unwind the sale, mischaracterizing the defect as an “audio panel” issue. I am submitting this to document a retail delivery of a new motor vehicle under an open, VIN-specific safety recall with no available remedy, which constitutes a violation of federal motor vehicle safety law (49 U.S.C. §§ 30112 and 30120). I request review by the Office of Defects Investigation and Recall Management Division.
Engine overheated lights on dash hecu ABS adas cruise control tire sensor window did not work correctly auto dimmer radio blanks out water pump went out tow truck damaged my car. I was not aware of any damages until I was accused by dealership I hit something as I did not. I have witnesses n pictures.
On 3/9/25, the infotainment panel and media system blanked out. After pulling the vehicle over, the infotainment panel cluster buffered after restarting.
The infotainment screen continues to blank out. The backup camera, media, navigation, or radio won’t work when the infotainment system is blank.
which disables the backup camera, Tge The entire infotainment screen is blank, therefore, I am unable to view objects on camera in reverse. This has been an ongoing issue since purchasing the vehicle. Last week, Kia's service department said the blank screen was due to a dead battery which was replaced, but the issue persists. This is a safety concern that needs to be taken seriously and investigated properly besides blaming it on the battery or test driving the vehicle for a couple of minutes and stating they’re unable to duplicate the problem.
The infotainment screen remained blank while in reverse. I wasn’t able to detect pedestrians or objects while backing up. After driving less than a mile, the infotainment screen started to work. After stopping at a stop sign, an “air flap warning” light appeared, then the vehicle stalled shutting completely off while in drive. It cranked after the 3rd attempt. We returned home and parked. Around thirty minutes later, the car would not start and my brother had to boost the vehicle, but we decided not to drive it. The vehicle stalled last week while making a left turn into oncoming traffic, but the dealership stated that they could not duplicate the problem!
On November 25, 2024, the dash and infotainment screen went blank while at the traffic light. A few seconds later the car stalled shutting completely off while making a left turn onto Cox Rd in Evans, GA. We were able to coast out of traffic and came to a complete stop on the side of the road. We attempted to restart the vehicle and multiple warnings appeared on the dash such as check forward safety system, two cars colliding, check blind spot safety system, traction?, ABS, lane departure, seat belts, Auto Hold, and other symbols not understood. On the second attempt, the vehicle restarted and more warning symbols appeared as soon as it was put in drive. The vehicle was shut off and restarted again with no warnings. We proceeded and drove it to Kia of Evans for service. The service Rep reported that the vehicle was driven 5 miles and they were not able to duplicate this issues. The infotainment screen has blanked out several times since purchase and this is the second time the vehicle has stalled at a traffic light. On this incident, this could have been a traffic situation turning left and losing power into oncoming traffic.
Car shuts off while driving on interstate, causing loss of power steering and requiring navigation to shoulder before restarting. Car will restart. This is an intermittent issue. Had car repair work replacing the Crank Shaft Position Sensor at KIA Dealership and after picking up, it happened twice in the same week. Dealership is not able to reproduce the issue and unable to resolve. Car is not safe to drive. This has occurred at least 5 times.
Related recalls
Electrical system: instrument cluster/panel
- What is wrong
- Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."
- Risk
- An instrument panel display that fails to show critical safety information, such as the speedometer, tire pressure, or warning lights, increases the risk of a crash.
- Remedy
- The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed March 26, 2026. Owners may contact Kia Customer Service at 1‑800‑333‑4542. Kia's number for this recall is SC361. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on on February 9, 2026.
Recall number 26V046000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
- Risk
- A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
- Remedy
- Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC270.
Recall number 23V298000 · Recall details
Electrical system: alternator/generator/regulator
- What is wrong
- Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The alternator battery positive terminal nut may loosen, which can result in an engine stall or an electrical surge.
- Risk
- An engine stall increases the risk of a crash, and an electrical surge increases the risk of a fire.
- Remedy
- Dealers will inspect and tighten the alternator battery positive terminal nut, as necessary, free of charge. Owner notification letters were mailed September 23, 2022. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC248.
Recall number 22V651000 · Recall details
Electrical system: wiring
- What is wrong
- Kia Motors America (Kia) is recalling certain model year 2008-2009 Kia Sportage vehicles manufactured August 9, 2007, to May 13, 2009. The wire harness cover on the Hydraulic Electronic Control Unit (HECU) may be improperly sealed allowing water to get onto the HECU circuit board. If the water is contaminated with salt, such as could occur from melted snow, the wire harness connector pins may corrode and the circuit board may short circuit.
- Risk
- If the HECU short circuits, there is an increased risk of an engine compartment fire.
- Remedy
- Kia will notify owners, and dealers will inspect the connector pins for corrosion, if no corrosion is found, the connector cover will be replaced. If corrosion is present, the dealer will replace the HECU assembly and the connector cover, free of charge. The recall began on November 28, 2016. Owners may contact Kia customer service at 1‑800‑333‑4542. Kia's number for this recall is SC138.
Recall number 16V815000 · Recall details
Electrical system
- What is wrong
- Vehicle description: sport utility vehicle. These vehicles were distributed with owners manuals with an incorrect jump start diagram. The written instructions for jump starting are accurate. However, the diagram depicts the jumper cables attached to the wrong polarity terminals. If the diagram were followed without reference to the instructions, the resulting improper connections could cause the battery to rupture aggressively due to increased internal pressures.
- Risk
- This could cause potential serious injury to bystanders.
- Remedy
- Owners will be provided with an adhesive label with the correct illustration to permanently affix to their respective owners manuals.
Recall number 00V205000 · Recall details
Electrical system: wiring
- What is wrong
- Vehicle description: sport utility vehicles. The wires connected to the c123 and c124 connectors can be put under tension by movement of the engine, thus pulling the wires and connectors, loosening them and resulting in a loss of circuit continuity.
- Risk
- This condition can cause engine stalling, increasing the risk of a crash.
- Remedy
- Dealers will install spring clips to lock the connectors together. In addition, the dealers will be instructed to solder a splice in the wire harness.
Recall number 99V325000 · Recall details
Questions about the Kia Sportage screen failure
Which Kia Sportage years have screen or infotainment failure problems?
The model years with the most reports are 2023 (11 complaints), 2025 (2 complaints) and 2013 (1 complaints).
VIN decoder
See the problems and recalls for an exact car
Buying a used Kia Sportage?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history