Melting dashboard emitting out poisonous smell, cause my throats uncomfortable and coughing. My kid complains about there is always smell in my car and felt dizzy and headache whenever sitting in. Need to evaluate the chemical released and its impact to health.
2007 Lexus ES visibility complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
I purchased a certified used 2007 lexus es 350 in 2010 with approximately 26,000 miles. In 2014, I left the lexus in my florida parking lot for the summer (may-october). When I returned from new york, the entire lexus dashboard had melted! Due to the melting, there is a shiny glare on the windshield which makes it hard to see. I believe this is very dangerous and there should be a recall. I paid a lot of money for this car, and this is a serious safety defect. Lexus should recall these cars and fix this problem.
The dashboard is very sticky to the touch. When trying to remove the stickiness with a paper towel and cleaner, the paper towel became stuck to the dashboard. At this time unable to clean the dashboard. The dashboard is creating a glare on the front window making it difficult to see at times. The black rubber exterior trunk release button melted. I went to open the trunk and had difficulty getting the trunk to open. When I bent down to see what was wrong with the button, it was totally melted and smeared across the bottom. I had black residue on my fingers when I touched what was left of the button. I reported both incidents to my service manager in june 2014 when I took my lexus in for an oil change. I was told that the trunk button would be over $300 and the dashboard was not covered.
The plastic clips that attach the driver's side window broke, causing the window to jump out of the track. There are hundreds of complaints on lexus owner forums in regards to this issue with 2007-2008 es350 models. Lexus even realizes there is an issue because they put out a safety bulletin (l-sb-0003-09) about this problem. The manufacturer is forcing the consumer to purchase an entire new window in order to fix their faulty design. We are very fortunate that this issue did not occur while driving down the highway or an accident may have occurred. I would a company who's slogan is "the pursuit of perfection" to stand up and admit that they have an issue.
While we driving down the turnpike heading into philadelphia, my wife tried to roll down her windows and then back up. As she did, the glass came off its track and almost popped out of the door. We were going about 70 MPH. At this speed, that window may have come off and flown off our car, hitting another car. This would have been potentially fatal. The only reason it did not fly off, was my wife grabbed on to it while I pulled over immediately.
While parked, I let the front passenger window down. When letting the window up I heard a loud pop and the window tipped down in the front leaving a large gap. I was able to get it back in place manually. Took it to the lexus dealership for service. Was told one of the plastic clips on the glass had broken and the window would have to be replaced. The warranty had expired so the total cost including the window tint was $646.67. I was told this is a recurring problem. I read if taken to a glass repair shop, there is a permanent fix.
The driver seat window glass just went down when my wife was driving on a freeway in freezing winter weather, the window glass would not go up and she could pull it up also because the window glass went inside the door completely. She was in a remote area and had to drive many miles with open front window with below freezing temperature to find a nearest lexus dealer she also had two kids in the car to make situation still worse. The lexus dealer said the window regulator and window glass needs to be replaced because the plastic clip holding the window glass to the regulator had broken. Dealer said he has to order the parts for it and gave a quote of $800. Worst part is the dealer pulled the window glass up and put some tape to hold it temporarily and charged $100 dollars for it. I cannot believe luxury car like lexus will have such faulty parts installed when I googled this issue I saw many people complaining on same exact issue we faced, this window glass and parts should be re-called and replaced for free by lexus because it can be safety issue if this happens in freezing winter weather.
Wife was operating the driver window in our lexus es 350. The driver window crashed down into the driver door panel momentarily startling her. She swerved into oncoming traffic. I had a technician pull off the door panel and the plastic mounting tabs on the window regulator and the plastic mounting tabs on the window had disintegrated. According to the lexus owners web site this is a common problem on all 2007-2008 lexus es 350 models. Lexus will not cover this problem unless still under the 4 year warranty. See recall 08v16200 for similar problems.
While we were driving our 2007 es350 in a high way in december 2011, the passenger-side front window glass suddenly fell off from the track, and we should have stopped the car right away. After replacing it with a "newly-designed" oem glass in a toyota dealer service dept (it was out of warranty, so we paid $600 for the replacement), the driver-side front window glass also fell off in february 2012, and we couldn't drive the car until the glass was replaced in the same dept. Once one (or both) of the front window glasses falls off, it is very dangerous to drive the car in a high speed. And, we believe the original window-glass design has a defect and that is why lexus re-designed the glass (please look at the tsb below). I don't understand why lexus doesn't recall it for the driving safety. References: [1] lexus, "front window popping noise (tsb l-sb-0003-09)", jan 2009, http://www.clublexus.com/forums/attachments/es350/183277d1282320117-friends-2007-lexus-es350-passenger-window-fell-out-l-sb-0003-09.pdf. [2] club lexus (lexus owners' forum), "friend's 2007 lexus es350 passenger window fell out.", june 2008 to current, http://www.clublexus.com/forums/es350/359463-friends-2007-lexus-es350-passenger-window-fell-out.html. *tr updated 07/26/2012
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