Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (lexus of towson in towson, md, 410‑769‑9400) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
2009 Lexus ES350 airbags complaints
Page 2 of 5: complaints 11 to 40 of 101, newest first, as owners wrote them.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Metro lexus located at 13600 brookpark rd, clevland, oh 44135 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was not provided.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not notified a local dealer. The manufacturer stated that the remedy parts were unavailable. The contact had not experienced a failure. Vin tool confirms parts not available.*bf updated 8/1/18
Takata recall: in january, 2017, we received notice from lexus of the recall for the right front airbag, the federal safety agency recall 17v006. After waiting several months to hear from the dealer, we called them on 04/27/17 to inquire regarding status of airbag replacement and was told it should be in mid-june. Having heard nothing, we called again on 07/17/17 and was then told it would be december. We called today, 10/18/17, to confirm replacement of the airbag in december and was told they have no idea when this would take place. We have not received a follow-up notice from lexus regarding this lengthy delay. We were told by the dealer to contact lexus customer service or see what information was available on lexus website. We are wondering if this means lexus is not corresponding with their dealers so that recall information can be given to the car owners. We have; however, received notice regarding the auto airbag settlement. We are very patient people; however, a response from the dealer offering little to no information about the recall is what prompted this complaint.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called plaza lexus (777 decker ln, creve coeur, mo 63141 (314) 720-6048) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Parts distribution disconnect.
Tl* the contact owns a 2009 lexus es350. The contact received a notification of the federal safety agency campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lexus of richmond at 804‑323‑7695 and stated that parts were not available. The contact also called charles barker lexus in newport news at 757‑234‑6000 and scheduled an appointment; however, they later stated that the part was not available. The manufacturer was notified and informed the contact what zone her vehicle was in, and advised her to contact the local dealer. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lexus of bridgewater (1550 us-22, bridgewater, nj 08807, phone number: (732) 271-4000) and was informed that the part would become available sometime in december of 2017. The manufacturer was made aware of the issue and informed the contact that the part may arrive in december or spring of 2018. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. The dealer (prestige lexus, 1000 nj-17, ramsey, nj 07446 (855) 484-6393) was contacted and confirmed that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called flow lexus of greensboro (825 norwalk st, greensboro, nc 27407 (336) 217-5400) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available/parts distribution disconnect.
I received notice of a match found for my VIN regarding takata airbag. Lexus dealer claims vehicle is not listed in lexus master database. I contacted the sender and they escalated the info and confirmed that my vehicle does have takata airbags. Lexus claims they are wrong. Please advise how to proceed.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called henderson lexus (located at 7736 e gate rd, henderson, nv 89011, phone number: (702) 228-7736) and was informed that they were still waiting on a replacement part. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall-it is taking entirely too long for my car to get recalled and the air bags to get fixed. My wife and I drive 50 miles a day car pooling to work down a dangerous highway 270 in st. Louis. This is not acceptable.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that mcgrath lexus of westmont (500 e ogden ave, westmont, il 60559 (855) 462-6964) was contacted and confirmed that parts were not available until 2019. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 16v340000 (air bags); however, the remedy was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the westside lexus dealer in houston, tx who stated that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (bell lexus north scottsdale, 18555 n scottsdale rd, scottsdale, az 85255, (480) 502-5000) did not give a specific date for when the part would become available. The dealer speculated that the part may be available in september of 2017. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available. Updated 10/17/17*lj updated 10/19/2017
Takata recall - notified several months ago and advised not to have passenger in front passenger seat. This is difficult and creates problems for me and my family. I received another notice about class action, but no word on remedy
Tl* the contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Flow lexus of greensboro, north carolina stated that, in august of 2017, the contact would receive a second letter when parts become available. The manufacturer was made aware of the issue and stated that the parts would become available in december of 2017. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact stated that the federal safety agency campaign number: 17v006000 (air bags) exceeded a reasonable amount of time for repair. The contact searched the website and found that her vehicle was included in the recall as of august 2017. The contact received a letter in reference to a settlement, which lead her to check the website. The contact did not recall receiving the federal safety agency campaign notification letter. The dealer and manufacturer were not notified. The contact had not experienced a failure. Vin tool confirms parts not available. ..updated 09/11/17 *bf updated 09/14/2017
Takata recall, what is the average repair period, received notice in march and have no updated information as to when the airbags will be replaced. The vehicle as you know is hardly usable even by driver alone. Toyota is 34% approximately complete on this, doesn't sound like they are keeping up with everyone else.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called arrowhead lexus (9238 w bell rd, peoria, az 85382 (623) 872-4000) and hendrick lexus charlotte (6028 e independence blvd, charlotte, nc 28212 (704) 200-9071) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. Dealer tells me not to drive car with front passenger, does not have parts/ability to fix the problems and offers me car rental until resolution. However, in order to accept the rental car, I must agree not to drive my own car at all even when I am alone. I explain I am alone 99.9% of the time but have children and other guests coming to visit on three different occasions this summer and that would be the only time I would have front seat passengers and the only time I would not be able to use my car in its current condition. I am told by dealer's representative I must sign documents stating I will not drive my car at all once I am given a rental. I am also told dealer may not be equipped to repair/correct the problem until some time late fall 2017, which means I will have to drive a rental for 5 or 6 months while my own car sits idly. I don't understand why I can't drive my own car when I am alone and why I must 'commit' to a rental for the entire length of time. They will not offer me the same type of car either.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact stated that the dealer (hilton head lexus in hardeeville, sc) scheduled an appointment and ordered the part, but the manufacturer denied the approval to receive the recall part for the federal safety agency campaign number: 17v006000 (air bags). The manufacturer indicated that the vehicle was sold in new jersey and not south carolina. The contact was uncertain as to how long it would be before the repair was received from the dealer. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lexus of torrence, california was contacted about the recall and stated that the contact must wait for the parts to become available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Vin tool confirms parts not available.
Takata recall. Lexus es350 2009 owner and vehicle residing in sc. Owner scheduled replacement of passenger side airbag with hilton head lexus dealership. Airbag replacement was available at the dealership but toyota refused to authorize repair because my lexus was originally purchased in nj.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 16v340000 (air bags). The dealer (lexus of melbourne 6927 bromley dr, viera, fl 32940, 321‑473‑7872) was called for a week, but the contact was unable to get a response to determine when the recall repair could be scheduled. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact stated that the recall notice for the federal safety agency campaign number: 17v006000 (air bags) was received in january of 2017. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The VIN was invalid. The contact had not experienced a failure. Vin tool confirms parts not available.
I received my 1st recall letter last june 2016 & I have been calling westside lexus on the katy freeway, houston, tx for the past few months & they still do not have the part in. It has almost been a year. I just received another letter about the recall & I called the dealership & they said that they are only working on the is models first & don't know when they can fix the es models. I don't feel safe driving passengers around & I don't understand why it would take this long to get the parts in. This is ridiculous!!
The dealer, north park lexus of san antonio, has been completely unresponsive to my requests for replacement. I have been waiting for almost one year. They have not honored my request for a rental vehicle. They have not returned a single phone call or email. ....updated 06/23/ 17
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* takata recall. The contact owns a 2009 lexus es350. The contact received notification of the federal safety agency campaign numbers: 16v340000 (air bags) and 17v006000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. Vin tool confirms parts not available. The VIN was not provided.
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