I own a 2007 lexus is250 and the interior is melting. The dashboard has a glossy, sticky residue that has made driving during the day in sunny conditions impossible. The residue causes a glare that hinders my ability to see while driving. So much so that I almost missed a stop sign! The door panels are melting to the point that if you touch them the material sticks to your hands and clothing or just falls off and when I get it on my hands it causes a rash. I've contacted lexus and submitted a request to have these parts replaced and I was quickly denied. I'm reporting this issue to you today because this is my only vehicle and I have no choice but to drive it and I wanted to document my concerns in case something were to happen. Thank you for your time. Have a great day!
2007 Lexus IS 250 visibility complaints
Page 2 of 2: complaints 11 to 22 of 22, newest first, as owners wrote them.
Dashboard is literally melting. Looks shiny and is sticky to touch. Leaves black residue on fingers and creates a dangerous glare on windshield.
The dashboard of my 07 lexus is 250 has been oozing a greasy unknown chemical. Aside from being unsightly and dirty, this sticky dashboard poses a severe safety issue. On sunny days, very common in s.florida, the chemical ooze produces a glare on the windshield that impairs the driver from having a clear unobstructed view of the road. I almost struck a pedestrian due to the fact that he was unseen by me due to the blind spot created by the glare. Luckily, I was able to stop in time. Being able to clearly view the road is essential in conducting a vehicle safely. Research needs to be conducted to see if the defective dashboards will have an impact on the effective and safe deployment of the passenger airbags if a slight graze by a fingernail on the dashboard causes it to break off, how will the it react with the speed and power that an airbag deployment will have. Another safety concern, that needs to be investigated is the toxic impact that this chemical creates, especially after being exposed to the heat of a parked car in the sun. Is anybody investigating the impact that this defective material may have on the health of my family and myself, after being exposed to this unknown substance on a daily basis? This material is reacting so unexpectedly by falling apart, how do we know it is not toxic? I 'm the original owner of this 'luxury vehicle' who has less than 60,500 miles. Lexus and the dealer, offered 25% off to repair the defective dashboard and doors. It is disappointing and troublesome to realize that lexus does not acknowledge that this safety and quality issue is due to defective materials and not caused by regular wear and tear. What criteria does lexus use to decide who gets this manufacturer defect repaired for free and who pays $3000? How is it possible that my floor mats have outlived my dashboard and door panels?
Dashboard of the car has melted, specifically right in front of the driver position. The size of the melting/shiny reflective area is round and like 9 inches wide. The reflection of the shiny melting rubber from the dash affects having a clear visibility of the road. This is a safety hazard and not acceptable for a relatively new vehicle. This happened for the first time over two years ago, but it just keep getting worse, the car is driven by my pregnant wife.
I have a 2007 lexus is 250. I've had it for 7 years now and love everything about it. But about 2-3 years ago, the vinyl interior starting getting sticky. It's gotten worse that if you touch it the color comes off on your fingers. I have a big shiny area on the dashboard which reflects on the front windshield and makes visibility difficult. I know there's others here in south florida with the same issue, that have gone to lexus and have been told they have to pay to replace it, that it's not covered.
The dashboard is sticky, chipping and melting resulting in a blinding glare on the driver side wind shield. The glare reduces and hinders visibility and it has become a safety concern and hazard. The dash and door panel are so soft that anytime I bump it with my nail or ring, a chunk of the dash comes out. This melting is a potential hazard for the function of the air bags.
Rearview mirror on all lexus models shows black "tiger" marks across the mirror causing a potential safety issue. Have asked lexus to fix and said no. They know it's a known issue.
A few months after I purchased this car back in 2011, I started to notice that the dashboard and front door panels started to deteriorate; literally looked like they were melting. It feels very sticky, it gets scratched easily from the slightest touch, but the main thing is the dash, it looks so shiny it creates a horrible glare that reflects on the windshield and makes the visibility very difficult and it just gets worse and worse with time. I have complained several times with the dealership, they say they will only cover the repair partially but still the amount that would come out of my pocket is significantly high. According to what I have researched, lexus released a service bulletin about this issue with the sticky/shiny dash and door panels. However, the extended warranty on my car would not cover the repair/replacement of the parts. I just hope they are aware that this goes beyond of being only a "cosmetic" problem, because just the glare on the windshield itself can become a significant driving hazard.
The engine upon cold start up makes a rattling noise and is very loud. Lexus in september recalled the lexus is 350 for the same reason and they said the car was unsafe to drive. However, I called lexus customer satisfaction and they diagnosed it as the same issue at my dealership, but would not correct the problem. Also, back in march the vehicle smelt like raw gasoline, so I took it to the dealer and it was leaking gas in the engine compartment. The dealer told me due to the gas vapor, which is extremely flammable that the car could have exploded. However, lexus would not cover this safety issue under warranty either. This vehicle has been a death trap from day one. It has also been recalled for the faulty gas pedal, brakes working improperly, other fuel line issues other than I mentioned, and even the windshield wipers.
I leased my lexus is250 back in 2007 and have since then been the only owner. Since then the dash board of my car has been melting and now causes a horrible glare/reflection on my windshield creating poor visibility when driving on sunny days which is most days her in south florida. Also the inside door panel material has become very soft to touch and seems to be melting also. After discussing this with lexus they offered me to go 50/50 on the repairs to have these problems corrected which means hundreds of dollars out of my pocket for a repair that is due to poor materials. My main concern however is them doing something about the dashboard because have a blind spot on a windshield is a very unsafe condition for any driver.
Tl* the contact owns a 2007 lexus is250. The contact stated that the passenger side headlight would flicker on and off before finally failing altogether. The vehicle was taken to the dealer who performed a diagnostic that located the failure at the bulb. The vehicle was not repaired. The failure mileage was 51,000 and the current mileage was 54,000. The VIN was not available.
Lexus is 250 manual transmission has so much vibration in rear view mirror, makes it nearly impossible to view out of at night. Lexus has attempted to fix this issue from the 2nd month I owned the vehicle and it still vibrates. Apparently lexus had some sort of kit to reduce the vibration for is 250's that had excessive vibration in the mirror, however that did not relieve the vibration at all. All other lexus loaner vehicles I have borrowed do not have this issue. I filed a report with " national dispute settlement ", since the meeting was during the day, the investigators could not see the excessive vibration that occurred while driving the vehicle at night and basically said the vibration was normal and due to road to conditions.
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