Black dashboard of vehicle is "melting" causing a glare on the windshield for the driver. This is a safety concern as your vision of the road and surroundings are compromised. *js the inside door panels of the vehicle are also made from the same material as the dashboard. From a cosmetic standpoint the dashboard and door panels cannot be touched without leaving a mark or print behind. I have reached out to the local treasure coast lexus dealership and the lexus customer service line twice to be told that I am responsible as the owner to repair. Because I did not purchase their warranty, I am out of luck. Lexus is negligent for the materials used in production for this vehicle. Will it take a vehicle accident before they take action for their customers? I hope not.
2007 Lexus IS body complaints
Page 3 of 3: complaints 41 to 46 of 46, newest first, as owners wrote them.
The dash console is soft and sticky. It's literally melting and mars very easy. Shiny and reflective during the hot sunny days. With a hard press, it will retains finger prints. This is a defective part on the manufacture. Contacted arrowhead lexus in glendale about the problem and they blame on detailing materials such as cleaners and leather protectant breaking down causing the dash to be sticky and melting. This is complete false and inaccurate because I personally wash and clean my car and only used microfiber and warm water to clean the interior. Lexus should look into this problem and fix it the right way rather than blaming the customer who has been loyal and owns 3 lexus so far. I currently own a 2007 lexus gx470 and a 2007 lexus is350. I do not have the problem with my gx. It's the is350 dash that has the dash problem.
Black dashboard and inside door panels are melting on my 2007 lexus is 250. While driving, the sun will glare off of the melting dashboard compromising viability to the driver. If you touch the dashboard, an imprint is left. Valet services are unable to place tickets, or any other material for that matter, on the dashboard because it will stick to the dashboard and leave residue. The same material is used for the door panels. As you open the car door from the inside of the vehicle, the black material gets caught under male and female fingernails, gouging the material. I believe this is a manufacturing defect. This is not a result of owner neglect. On a side note; this vehicle has lived in many environments - colorado (dry climate), texas (dry climate), and florida (moist and warm climate). Lexus customer service has been contacted and does not take responsibility for the defect. If I want it fixed, lexus states that it is my financial responsibility to replace. If cosmetics and quality are not important to lexus, safety should be!
After purchasing car, I noticed door panels seemed to be melting & real smooshy when you touch it. I told dealership & they just wanted to patch it so I got a second opinion from upholstery shop & they said its really nothing they can do but patch it because its molded!! I would like to know what can be done to get a recall initiated so this can be fixed before it gets worse.
The dash of my 2007 lexus is 250 has been deteriorating for over a year. It appears to melting and is very shiny causing extreme glare to the front windshield. The glare can be so severe at times that it impedes visibility. I have been in contact with the nearest lexus dealership multiple times regarding this issue. I have sent pictures at their request and can't seem to get a definitive answer as to when repairs will be initiated. The service department is in agreement that this a "severe" case of dash material breakdown I have researched "melting dash" on the lexus forums and the problems with my dash is not an isolated problem.
I purchased a 07' is250 in may of 07. I purchased it because of the safety features I purchased a 07' is250 in may of 07. I purchased it because of the safety features available and we had told our sales associate that we were looking for a safe 4 door because we were thinking of having a baby and did not feel comfortable in the car I previously owned 06' mazda 3. Never were we told that an infant car seat would not comfortably fit in the back (without you driving with your face in the windshield) I called customer service today and was told that these cars are equipped for a car seat, but it would be a very uncomfortable fit and I would need to look for a small one. Then she said to contact my dealer to talk about trade in options. Well since I've only owned the car for 11 months, I'm basically going to be completely upside down and there is no way I would be able to afford to trade up. I wish I would've known about the car seats not fitting before I purchased the vehicle. There needs to be some sort of disclaimer on these vehicles so that people who are looking to have a family will not buy them. Or at the very least have a list of compatible car seats. I would've been much better in a camry. My twins will now be swashed into the backseat of this is or I will have to reevaluate my situation. I have excellent credit, but can't afford to have 2 automobile payments. My husband highly recommended lexus for their customer service because he is a previous owner. I think the car seats fit better in a toyota corolla which is also a small vehicle, I think that car seats should fit into vehicles that come with 4 doors.
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