According to the federal safety agency online database, my vehicle has been on recall since january 13, 2020. I was not informed of this recall, and only found out when I took my vehicle in for maintenance on november 3, 2020 (almost one year after recall was issued). I was informed of the recall at the lexus dealership on this day, but was informed that there were no parts available to repair the recall. When I asked what the recall was for, I was informed, 'fuel pump.' when I asked further what that does and means with the performance of my car, I was informed, 'if it malfunctions, your call could stall, and could lead to accidents if stalled while driving at a higher speed.' when I asked when the recall repair would be available, all I was told was that it was unknown, and when the parts were available, I would be notified via letter. My car could stall at any point, I was not notified of this danger, and it has been almost a year without any option for repairs. At the least, I should be given a rental vehicle until the solution is available, and I should not have to drive in fear that my car could malfunction and stall at any given point.
2019 Lexus NX fuel system complaints
Page 2 of 2: complaints 11 to 13 of 13, newest first, as owners wrote them.
When accelerating from a complete stop (a red light or stop sign). The 2019 lexus nx300 sometimes struggles, and very slowly, accelerate unit it reaches about 20 MPH. Feels like being out of gas. After about 5-10 seconds, everything seems to be normal. This has happened about 5-6 times in the past year. It certainly isn't normal but since it cannot be reproduced on demand, the dealer was unable to determine what the problem is.
On six occasions in the last two weeks, when accelerating from a full stop at stop lights on city streets, when I press the gas pedal, the car doesn't accelerate. It rolls very slowly at 3/4 MPH for about 10 seconds. I keep the gas pedal pressed and eventually the car accelerates. This does not happen every time I drive the car and sometimes it happens twice in a row and sometimes it happens once while I am out driving. On may 15, I took it to the lexus dealership where I purchased it and was told they can only fix it if they are able to duplicate it and they where unable to duplicate it.. I was instructed to bring the car back when it happens again. The first time this occurred was in march but I did not write down the day. I thought that it happened because I was not paying attention when the light changed. It also occurred on april 23, may 7 and may 12. I called lexus on may 7 and was told that I am not driving the car enough and that a lot of customers are reporting the same problem because of the nationwide stay at home orders. I was instructed to drive it at least 20 miles a week on the highway and the problem would go away. On may 11, I drove it 60 miles on the highway along with some street driving and it did not happen. On may 12, I drove 60 miles on the highway along with going to the grocery store and it happened twice at two stop lights on the way home from the grocery store. Furthermore, I received a notification that my car was initially part of the toyota/lexus fuel pump recall but subsequently received a letter last week (week of may 11 2020) that after further review, it is no longer part of the recall.
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