2017 Lexus RX: doors won't lock, open or latch

Filed Mar 22, 2026 · Locks · TX

Summary of Issues: 1.On March 3, 2026, I contacted my service manager regarding my inability to open the driver’s side door. I also reported persistent rattling sounds coming from the interior panels and driver’s side door, extending toward the rear of the vehicle that leads to the gas cap door. I was forced to enter through the front passenger door. 2.On March 4, 2026, I dropped my vehicle off at Lexus service department. My service manager got into my vehicle and was unable to exit through the driver’s door. This presents a serious safety hazard. I expressed concern that the issue could be electrical in nature; however, I was advised that new door locks were needed. 3.On March 10, 2026, my vehicle was returned to me after being serviced, with the explanation that both front door locks had been replaced. I questioned why the passenger-side lock was replaced, as I had no prior issue with that door. 4.After picking up my vehicle, I traveled and left it parked at Austin Airport until 3/15/2026. Upon my return, I experienced the exact same issue-the driver’s door would not open. 5.On March 16th, 2026, I returned the vehicle to Lexus service department for further evaluation. This repeated inconvenience has been time-consuming and frustrating. As this is a luxury vehicle. 6.On March 18, 2026, I was notified that my vehicle was ready for pickup and was told the issue was related to the door bezel. Upon retrieving my vehicle, I immediately noticed that the driver’s door lock was visibly missing. I returned to the service department and documented the issue with photographs. I was then informed that the driver’s door panel would need to be replaced. Later that same evening, while attempting to refuel my vehicle, I encountered difficulty opening the fuel door. I again heard the same rattling and popping sound extending toward the gas tank. At this point, I am concerned for my safety and do not feel comfortable operating this vehicle.

Filed Sep 3, 2024 · TN

I bought this car in March 2020. We took it to the Kingsport, TN Lexus dealer Sept. 14, 2020 for several warranty issues and a recall factory interior front door handle replacement. Today, 9/3/24 the front driver’s side interior door handle broke and the door cannot be opened from inside the car. Called local dealer who said that it was guaranteed for 12 months or 12,000 miles. I find this completely unacceptable. I am [XXX] and have driven cars for over 40 years and I have never had a car handle break. For this handle to basically last four years is unacceptable and unsafe for any Lexus driver. At this point I question as to whether the repair was actually made. If in fact replaced, I am shocked by the lack of quality in a repair that was to have fixed a serious issue. Driving a car when you cannot open the door is not something I recommend to anyone! I have called Lexus National customer service and they have opened a case. I do plan to have this repaired and I do not plan to pay for what I consider to be very low quality part replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 1, 2024 · AL

When checking the emergency SOS function in my car I found that it did not work. I called Lexus support and was told that the following safety systems would no longer be operative: Lexus Enform Safety Connect including Automatic Collision Notification; Enhanced Roadside Assistance; Emergency Assistance Button and Stolen Vehicle Locator; Lexus Enform Remote including Remote Engine Start/Stop, Door Lock/Unlock, Vehicle Finder, Guest Driver Monitor, Vehicle Status and Alerts, Key Fob Remote Start, and Integration with Alexa and The Google Assistant; Lexus Enform Destination Assist including 24-hour live response center agent; Lexus Enform Service Connect including Vehicle Health Report, Vehicle Alerts, and Maintenance Alerts; These include safety systems that I rely on, especially when driving on interstate highways, and were included when I purchased my car. I had no warning that the services would cease to function in October of this year. Lexus states that these systems will no longer function because telecommunications providers will no longer support 3G service. This is certainly a safety issue for me and for other drivers and I believe that Lexus should be required to modify the hardware/software in these vehicles to function in a 4G/5G environment. Lexus representatives state that Lexus has no plans to correct these safety issues. I am requesting that the federal safety agency review this matter as a highway safety issue.

Filed Aug 10, 2023 · Body, Locks · 24,000 miles · NY

The contact owns a 2017 Lexus RX350. The contact stated that upon attempting to exit the vehicle through the driver's side, the door failed to open. The contact was able to exit the vehicle after reaching through the open window to open the door using the exterior door handle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.

Filed Oct 18, 2022 · VA

When checking the emergency SOS function in my car I found that it did not work. I called Lexus support and was told that the following safety systems would no longer be operative: Lexus Enform Safety Connect including Automatic Collision Notification; Enhanced Roadside Assistance; Emergency Assistance Button and Stolen Vehicle Locator; Lexus Enform Remote including Remote Engine Start/Stop, Door Lock/Unlock, Vehicle Finder, Guest Driver Monitor, Vehicle Status and Alerts, Key Fob Remote Start, and Integration with Alexa® and The Google Assistant; Lexus Enform Destination Assist including 24-hour live response center agent; Lexus Enform Service Connect including Vehicle Health Report, Vehicle Alerts, and Maintenance Alerts; These include safety systems that I rely on, especially when driving on interstate highways, and were included when I purchased my car. I had no warning that the services would cease to function in October of this year. Lexus states that these systems will no longer function because telecommunications providers will no longer support 3G service. This is certainly a safety issue for me and for other drivers and I believe that Lexus should be required to modify the hardware/software in these vehicles to function in a 4G/5G environment. Lexus representatives state that Lexus has no plans to correct these safety issues. I am requesting that the federal safety agency review this matter as a highway safety issue.