I was driving on a road, my vehicle began to shake until eventually dropping to the road and dragging until I could gain control of it , by applying the brakes. I noticed out of my driver's side window across the road was my tire rolling at a rapid speed. I called 911 to receive assistance to stop the traffic and to help with my disabled vehicle. Officers assisted with helping myself, my mother and my two toddlers out of the vehicle and to retrieve my tire. The tire had fallen off of my vehicle, at the rim, leaving the bolts and the middle portion of the rim still attached to the vehicle, while the remaining majority of the rim was still attached to my tire rolling down the road. The vehicle was in proper working condition prior to this incident. I did not hit a pothole nor was I in an accident. My vehicle was towed to my residence, the following day after contacting lexus and advising them of the incident, I was instructed by lexus to have the vehicle towed to their property for an inspection. After the vehicle arrived to their property, they contacted me and stated that the the incident was not a manufacturers defect, that had it been a manufactures defect it would have happened within the first year the vehicle was manufactured. Lexus then informed myself that I needed to make a claim with my insurance company for damages that have been incurred. Prior to this incident this vehicle was in perfect working order. All previous services were performed by auto lenders and the most recent was june 23, 2015, when a routine oil and filter change occurred, as well as, the brake pads and rotors being replaced. The safety of ourselves and our children are a great concern going forward in this vehicle and we do not feel that the manufacturer is in fact concerned with our safety and well being and if this is an issue with other lexus vehicles, it is a safety concern for all.
2008 Lexus RX350 body complaints
Page 2 of 2: complaints 11 to 24 of 24, newest first, as owners wrote them.
The rear boot opener is melted and dripping onto the bumper
The dash board began to crack shortly after we purchased the car in march of 2012. At that time I thought that the previous owner might have hit the dash with his fist starting the problem. However, this was not the case. The dash continued to crack in multiple places and chunks of the vinyl started to fall off leaving the foam under the dash covered exposed. With the recent problems with air bags, I feared that if the air bag went off it could send dash pieces flying everywhere possible causing injury. I contacted lexus, they are aware of the problem but they refused to do anything about it.
The rubber cover of the liftgate sensor melted. I am concerned about it catching fire. I have read multiple complaints online from owners with the same issue. The black rubber melts and sticks to fingers. I also causes the sensor to malfunction since the rubber piece interferes with the sensor.
The dashboard is cracking in multiple areas and getting worse every day.
Today, as I was cleaning my SUV, a lexus 2008 rx350, I 1st noticed that the covering plastic booth, at the opening hatch/latch, was melting. Since that was not expected, I went online and searched for that same issue, to find out there has been other similar reports. I'm concern that an electric overheating may have caused that melting, which could cause a fire or something worse to the car and even dangerous to any human or living thing. Through the online research, I discovered that lexus has refused to recall the affected vehicles to "freely" replace the problem, but will replace the item for over $100. By means of this complaint, I would like to request a detailed investigation of that problem and the proper fixing of such part without having the consumer to bear any costs.
I just recently noticed that my dashboard had cracks and was sticky/shiny when hot. I also found small foam fragments on the floor coming from the dashboard. I consider this a serious quality problem that may cause an accident because of the reflective dashboard. It also could become a fire hazard when small foam particles collect around electrical parts under the dashboard. I have contacted toyota customer service and was told that they do not have to do anything since the car is out of warranty. However they offered to covered 25% of the estimated $2520.00 repair cost. This is not acceptable for me since this is a hazardous quality problem caused by toyota and they should completely cover the repair.
Trunk hatch handle has melted completely, leaving black rubbery goo. Unable to open the back trunk due this issue.
The trunk hatch handle has melted, leaving black rubbery goo on fingers if opening using the handle. Residue is hard to wash off. Concerned that it melted due to electrical problem. I've read all complaints and have found numerous other owners experienced the same problem.
The trunk hatch handle has melted, leaving black rubbery goo on fingers if opening using the handle. Residue is hard to wash off. This does not seem safe as my children sometimes opens it and may accidentally ingest the residue if not washed off completely.
The dashboard in my vehicle has been cracking over the past 2 years. Initially it was a small crack on the passenger side, so I overlooked it. However the more time has passed, the more it cracks, even on the driver's side and the area around the speed/mileage meters. I have contacted lexus and they have offered to pay for the parts but I would be responsible for the labor because they claim that my car is out of warranty. I have seen reports from other consumers regarding a defective dashboard mainly for toyota and lexus. I believe that this is a manufacturer defect. At this point I am afraid that my entire dashboard will fall apart as I am driving. This is potentially dangerous and hopefully something could be done about this before someone actually gets hurt.
Inner area that covers the rear hatch handle/opener has completely melted, it has turned into a supper sticky and stainy black gu. Lexus rx 350 - 2008.
I noticed my back door opener switch was starting to melt. At first we thought its from the heat of the summer but then after careful consideration we thought that we've had the car for 4 previous summers with no issues with said button. We thought that there must be some electrical component inside the automatic button that must be getting too hot that's causing the hard plastic to melt.
Just wish to report melted rear door latch... Been getting gooey for months and finally came off - seems to be an ongoing problem with several lexus and toyota vehicles. Wasn't sure if this is heat related or electrical.
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