While driving home in the center lane on the XXX[XXX] Parkway, my steering wheel locked suddenly, preventing me from turning left or right. As I used my full strength to turn right against the tightness of the steering wheel, trying to get off at the next possible exit, the power to the steering wheel abruptly returned, causing me to swerve out of control, past the right lane, onto the shoulder and into the grassy roadside area. The vehicle didn't suffer any bodily damages. I struggled mightily with the steering but was able to drive home safely and park it. The next morning, I took the car to a mechanic, who after checking the power steering, informed me that the E.P.A.S. motor sensor at fault and that there's an active service recall on vehicles fitting the year, make, and model of my car. I called Lincoln of Queens Center, and was told that my vehicle was not on the list for recalls. This was after I provided them with my VIN number. The customer service representative couldn't give a valid or specific reason why my VIN number was excluded from the list, except to say, "that's the way it's always been, I don't make the policies." In search for a better explanation, I was transferred to Ford Recall department, then Client Relation Center, where representative [XXX] submitted an A.S.O form and referred me to (N.H.T.S.C), where I spoke with Ms [XXX] who stated that they are not responsible for omitting certain VIN#'s from the recall list. I don't want to believe that a powerful and reputable automobile manufacturing company like Ford and Lincoln would exclude certain VIN numbers from their service recall list, knowing at any time, a faulty motor sensor, needed for safe navigational steering, can go bad, resulting in multiple automobile accidents, that can cause serious injuries, or death to innocent unsuspecting motorists. If possible, I would highly appreciate if Ford/Lincoln could add my VIN number to their recall list Truly, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
2013 Lincoln MKS: steering wheel locks up
7 of the 143 complaints about the 2013 Lincoln MKS describe steering wheel locks up.
- owner complaints
- 7
- of this car's complaints
- 5%
- typical mileage
- 84,000
- recalls
- 1
Steering wheel locks up by model year
- 20143
- 20137
- 20115
- 20102
What owners say
The contact owns a 2013 Lincoln MKS. The contact stated while his wife was driving at 40 MPH, the steering wheel locked up, almost causing her to lose control of the vehicle. There was no warning light illuminated. The contact's wife slammed on the brakes and veered to the side of the road. The contact's wife wiggled the steering wheel and was able to continue driving. However, the failure reoccurred while driving at 65 MPH. The vehicle was taken to an independent mechanic where it was it was diagnosed that the steering gear needed to be replaced. The independent mechanic informed the contact that the failure was associated with a recall and referred the contact to the dealer. The dealer was notified of the failure and informed the contact that the VIN was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.
Issue: Power Steering INOP U3000-49 Control Module Failure Pro Date 5/2012. Steering wheel locked making it difficult to turn wheel and drive car safely. Problem was confirmed by 2 Mechanics, one being the Dealership- Chapman Ford Lincoln. A Warning lamp came on: Power Steering Assist Fault.
Tl* the contact owned a 2013 lincoln mks. The contact stated that while driving at 20-25 MPH, the steering wheel seized and the vehicle went across the road and hit a mailbox then a pole. The air bags deployed and caused a chin abrasion, nosebleed, chest and rib pain to the contact and medical attention was received. There were no warning lights illuminating when the failure occurred. The vehicle was towed to a lot and deemed totaled by the contact's insurance company. There was a police report filed. The contact stated there was a recall notification with the federal safety agency campaign number: 15v340000 (steering) but his VIN was not a part of the recall, however the vehicle experienced the failure of the recall. The dealer was not notified of the failure. The manufacturer was informed of the failure. The failure mileage was 71,000.*dt*jb*dt
Tl* the contact owns a 2013 lincoln mks. The contact stated that the steering wheel seized and could not be turned. The contact drove to an unknown dealer and was informed that the power steering assist failed. The power steering assist was not replaced. The manufacturer stated that the VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The vehicle was not repaired. The failure mileage was 142,000.
Tl* the contact owns a 2013 lincoln mks. While driving approximately 70 MPH, the contact noticed grey smoke coming from the hood of the vehicle. The contact mentioned that the engine was on fire. The fire department extinguished the fire. A police report was filed. The vehicle was taken to an independent mechanic who diagnosed that the failure was due to a fuel leak. In addition, while driving, the steering wheel seized without warning. The vehicle was taken back to an independent mechanic, but the cause of the failure was undetermined. The failure recurred. While driving at an unknown speed, the vehicle stalled without warning. The vehicle was taken to independent mechanic where they informed the contact that the body control module needed to be replaced. The vehicle was repaired. The dealer and manufacturer were not contacted. The approximate failure mileage was 84,000.
Tl* the contact owns a 2013 lincoln mks. On several occasions, while driving various speeds, the steering wheel locked without warning. The service advance track and power steering assist fault indicators illuminated. As a result, the steering wheel became difficult to maneuver. The steering returned to normal once the vehicle was restarted. The contact referenced the federal safety agency campaign number: 15v340000 (steering). The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in a recall and did not offer any further assistance. The failure mileage was 75,000.
Service bulletins that may apply
Related recalls
Steering: electric power assist system
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
- Risk
- If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
- Remedy
- Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S18.
Recall number 15V340000 · Recall details
Questions about the 2013 Lincoln MKS steering lock-up
Is steering wheel locks up a common problem on the 2013 Lincoln MKS?
7 of 143 owner complaints about the 2013 Lincoln MKS (5%) mention steering wheel locks up. The model year with the most reports is 2013.
Is there a recall or service bulletin for this on the 2013 Lincoln MKS?
There is 1 recall and 3 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2013 Lincoln MKS
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