2012 Lincoln MKZ Hybrid: doors won't lock, open or latch

Filed Jul 3, 2025 · Locks · 55,567 miles · FL

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that the front driver's side door failed to open while pulling the interior door handle, requiring the contact to open the door using the exterior door handle. The vehicle was taken to the dealer, where the front driver's side interior door handle was replaced three times, and the door lock was replaced once; however, the failure persisted. Additionally, the contact stated that the front passenger' side door failed to open completely. The vehicle was taken to the dealer, where the front passenger' side door lock was replaced once; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 55,567.

Filed May 9, 2019 · Body · 53,300 miles · MA

Shortly after I had the takata recall fixed, I had the following things happen to the vehicle: interior driver's door handle will not operate. Prior to that the driver's window would not operate. Mysteriously, the window began operating, then the interior door handle failed. The vehicle was stationary when each incident occurred.

Filed Dec 27, 2018 · Body · 43,208 miles · FL

Failure of driver's inside door handle: when attempting to exit my car, the door handle's mechanism suddenly failed and I was unable to egress the vehicle and I came close to panicking. So I was forced to exit via the passenger door which was very difficult climbing over the center console. After talking to the lincoln assistant service manager and researching the internet, I quickly learned that fords, including lincolns, have an extremely high failure rate of this part. He said that the alternative to climbing out the passenger's door was to lower the driver's window and open the door by pulling on the outside handle which can also be a difficult maneuver. But whether an emergency or not, that is certainly not the first thing that comes to mind. Had I been in an accident or the car caught fire requiring immediate exit, in all likelihood, I would have likely died. Because of this frequent part failure and the likelihood of injury or death, I find it very difficult to fathom that your agency hasn't issued an urgent recall on this part.

Filed Mar 2, 2016 · Body · 64,000 miles · MI

Tl* the contact owns a 2012 lincoln mkz hybrid. The contact stated that while pulling on the drivers side front door handle, there was a snap on the inside of the door and it was difficult to open the door. The contact also stated that when the door was secured, in order to exit the lock button was pulled up and the handle needed to be pulled at the same time. The vehicle was taken to a dealer where it was diagnosed that the interior door handle needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 64,000.

Filed Oct 22, 2015 · Body · 52,000 miles · SC

Attempted to get out of the car and the drivers side door would not open. Shut the car off, turned it back on. Hit the lock and unlock button several times and still could not get out of the vehicle. Eventually had to open it from the outside.