2012 Lincoln MKZ Hybrid: loss of power steering

Filed Dec 1, 2023 · Steering · 125,000 miles · TN

The contact owns a 2012 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the power steering assist and driving track warning lights illuminated. The contact drove the vehicle to his place of employment. The contact stated that after work he started the vehicle and, while driving, the steering seized. The contact used both hands to turn and steer the vehicle. The contact phoned the local dealer and made the dealer aware of the failure. The dealer informed the contact that the VIN was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report to failure to the federal safety agency Hotline. The failure mileage was approximately 125,000.

Filed Nov 29, 2023 · Steering · 66,000 miles · CO

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that while her husband was attempting to reverse, he became aware that the electronic power steering was not functioning properly, and the vehicle displayed a message stating "Electric Power Steering Assist Fault". The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was included but the vehicle was already repaired under the recall. The manufacturer was notified of the failure but did not assist. The failure mileage was 66,000.

Filed Sep 1, 2023 · Steering · 122,000 miles · AR

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that while his grandson was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where the power steering control module was reprogrammed; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that the steering gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The failure mileage was approximately 122,000.

Filed Jul 31, 2023 · Steering · 100,288 miles · OH

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while starting the vehicle the steering wheel was firm. The "power steering assist fault" and "service advance trac" messages were displayed. The contact turned off and restarted the vehicle and the steering operated normally. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the recall for the failure had expired and provided no additional assistance. The failure mileage was 100,288.

Filed Jul 20, 2023 · Steering · 100,000 miles · AL

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while driving approximately 20 MPH, there was a beeping sound heard and the "Steering Assist" and "Service Track" warning lights illuminated. The contact stated slightly corrected the steering wheel and became aware that the vehicle had lost power steering functionality. The contact was able to pull off the roadway and shifted the vehicle into park(P) and turned off the vehicle. The vehicle was restarted however, the power steering functionality was still inoperable. The contact drove the vehicle to the residence. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

Filed Feb 9, 2021 · Steering · 35,000 miles · AZ

Tl* the contact owns a 2012 lincoln mkz hybrid. The contact stated that while driving 42 MPH, the power steering failed to operate as the service advanced track and service power steering messages appeared on his instrument panel. The contact called an independent mechanic and was informed that there was a recall on similar model vehicles for a power steering failure however, the VIN was not included. Upon investigation, the contact linked the failure to the federal safety agency campaign number: 15v340000 (steering). The manufacturer was made aware of the failure and provided the contact with a case number. The vehicle was not repaired. The failure mileage was approximately 35,000.

Filed Oct 28, 2019 · Steering · 60,000 miles · MD

Tl* the contact owns a 2012 lincoln mkz hybrid. The contact stated that the power steering assist malfunctioned and caused the steering wheel to become very difficult to turn in either direction. Also, 'service advancetrac' and 'service steering assist' were displayed. The cause of the failure was not determined. The manufacturer was notified of the failure and did not assist. The local dealer was not notified. The failure mileage was 60,000.

Filed Apr 6, 2019 · Steering · 76,000 miles · PA

Power steering went without any warning has recall on other mkz of that year but not mine. I put it reverse and had no power steering lucky I was not driving when it went out.

Filed Mar 29, 2019 · Steering · PA

Stationary, started,no power steering.stated poer steering assist fault.

Filed Aug 24, 2018 · Steering · 130,000 miles · VA

Tl* the contact owns a 2012 lincoln mkz hybrid. While operating the vehicle, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The messages "power steering failure" and "advance tracking failure" displayed. The vehicle was taken to the local dealer (magic city ford, 809 williamson rd. Ne, roanoke, va) where it was diagnosed that the rack and pinion assembly was faulty and needed to be replaced. The vehicle was repaired, but the failure continued. The manufacturer was notified, but no assistance was offered. The failure mileage was 130,000.

Filed Aug 8, 2018 · Airbags, Electrical · 12 miles · CA

I currently have a rental car because of the "takata recall", but the main issue is the traction control function. The adjustments made when traction control is on, during periods of rain have almost cause 3 collisions I think of. Its not like a loss of power steering, but an overcompensation. It feels ready to hydroplane when ever there is heavy rain. I have also replaced all four wheels and it makes no difference.

Filed Mar 5, 2017 · Steering · 37,777 miles · CO

Car was parked. Started car and put transmission in reverse and noticed there was no power steering. Warning on dash "power steering assist failure". Only 37,777 miles on car. Previous service records on car stated field service action 15n01 but ignored by dealer at least twice during warranty period. Now out of warranty.