The contact owns a 2012 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the power steering assist and driving track warning lights illuminated. The contact drove the vehicle to his place of employment. The contact stated that after work he started the vehicle and, while driving, the steering seized. The contact used both hands to turn and steer the vehicle. The contact phoned the local dealer and made the dealer aware of the failure. The dealer informed the contact that the VIN was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report to failure to the federal safety agency Hotline. The failure mileage was approximately 125,000.
Lincoln MKZ Hybrid power steering loss problems
23 of the 182 owner complaints about the Lincoln MKZ Hybrid describe loss of power steering, most of them for the 2012 model year.
- owner complaints
- 23
- worst model year
- 2012
- typical mileage
- 76,000
By model year
Often reported together
What owners say
The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that while her husband was attempting to reverse, he became aware that the electronic power steering was not functioning properly, and the vehicle displayed a message stating "Electric Power Steering Assist Fault". The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was included but the vehicle was already repaired under the recall. The manufacturer was notified of the failure but did not assist. The failure mileage was 66,000.
The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that while his grandson was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where the power steering control module was reprogrammed; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that the steering gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The failure mileage was approximately 122,000.
The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while starting the vehicle the steering wheel was firm. The "power steering assist fault" and "service advance trac" messages were displayed. The contact turned off and restarted the vehicle and the steering operated normally. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the recall for the failure had expired and provided no additional assistance. The failure mileage was 100,288.
The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while driving approximately 20 MPH, there was a beeping sound heard and the "Steering Assist" and "Service Track" warning lights illuminated. The contact stated slightly corrected the steering wheel and became aware that the vehicle had lost power steering functionality. The contact was able to pull off the roadway and shifted the vehicle into park(P) and turned off the vehicle. The vehicle was restarted however, the power steering functionality was still inoperable. The contact drove the vehicle to the residence. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 5 MPH, the power steering failed. The contact stated that the ABS and traction control warning lights were illuminated. The contact stated that she stopped the vehicle and turn off and restarted several times and the vehicle regained normal functionality. Additionally, the contact stated that the brake pedal had become firm while driving at various speeds. The contact stated that she depressed the brake pedal to the floorboard and heard an abnormal snapping sound and the brake functionality returned. The contact stated that the ABS and traction control lights were illuminated. Additionally, the contact noted that when she placed the vehicle into park(P) with the engine running, the shift indicator would jump out of park(P) into drive(D) or into reverse(R). The contact stated that the vehicle would move in the direction of the gear that was inadvertently stated. The contact stated that the failures were intermittent but recurred several times. The contact researched online and related the failures to the federal safety agency Campaign Number: 15V250000 (Steering), 22V011000 (Service Brakes, Hydraulic), and 13V594000 (Power Train). The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 161,280.
The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that upon starting the vehicle, the power steering failure message was displayed. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact was relating the failure to the federal safety agency Campaign Number: 15V34000 (Steering). The manufacturer was notified of the failure and confirmed that the vehicle was not repaired under the recall, and that the recall had expired. The approximate failure mileage was 128,000.
Tl* the contact owns a 2012 lincoln mkz hybrid. The contact stated that while driving 42 MPH, the power steering failed to operate as the service advanced track and service power steering messages appeared on his instrument panel. The contact called an independent mechanic and was informed that there was a recall on similar model vehicles for a power steering failure however, the VIN was not included. Upon investigation, the contact linked the failure to the federal safety agency campaign number: 15v340000 (steering). The manufacturer was made aware of the failure and provided the contact with a case number. The vehicle was not repaired. The failure mileage was approximately 35,000.
Tl* the contact owns a 2012 lincoln mkz hybrid. The contact stated that the power steering assist malfunctioned and caused the steering wheel to become very difficult to turn in either direction. Also, 'service advancetrac' and 'service steering assist' were displayed. The cause of the failure was not determined. The manufacturer was notified of the failure and did not assist. The local dealer was not notified. The failure mileage was 60,000.
Tl* the contact owns a 2011 lincoln mkz hybrid. While the contact entered the driveway at approximately 3 MPH, the steering seized and the power steering assist and traction control warning indicators illuminated. The contact managed to drive the vehicle to the dealer where it was diagnosed that the steering assist failed and needed to be replaced. Griffin phillis ford (pa-257, seneca, pa 16346, (814) 676-9295) reprogrammed the steering three additional times, but the same failure recurred multiple times. The manufacturer was made aware of the failure and provided the contact with case number: 24287519. The contact mentioned the federal safety agency campaign number: 15v340000 (steering). The failure mileage was approximately 74,700.
Related recalls
No recalls on record for this model year.
Questions about the Lincoln MKZ Hybrid power steering loss
Which Lincoln MKZ Hybrid years have loss of power steering problems?
The model years with the most reports are 2012 (14 complaints), 2011 (7 complaints) and 2013 (1 complaints).
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