[XXX] - the truck lost brakes for the first time. The truck was returned 3/15/24 3/20/24 - The truck went back in the shop to get parts installed that were ordered. The truck was picked up 4/15/24. 4/16/24 - The truck went back in to the dealer for break noise and issues. The truck was picked up on 4/19/24. 4/22/24 - The truck went back to the dealer for break failure and issues. The truck was picked up 5/4/24 7/5/24 - The truck went back in the shop for break issues. The truck was picked up on 7/15/24 8/20/24 - the truck lost breaks - @ 11:14am, we called Dave/Mangino's @ 11:21am Let him know that we are done with the truck - it's not safe and that the dealer needs to figure out what to do next. 8/22/24 - Dropped truck off at Mangino's for the "Buy Back" per Dave Grossbeck. Also turned in the licenses plates. Waiting to hear from Dave for exact amount of check. 8/23/24 - Dave Grossbeck - told us he still does not have any answers from GM It's going to take some time. 8/26/24 - we went to Mangino's and met with Dave Grossbeck & Mike Coffey to call GM Customer Service together. Asked to speak with a supervisor. Was told they would have a call back within 24-48 hours. Have not heard back to date (8/30/24). Dave Grossbeck called GM Upper Management and was told they were having a meeting on Wednesday (8/28/24) regarding the truck. 8/26/24 - we contacted Gus (GM Engineer) regarding the truck - Guys replied that he was coming out on Wednesday (8/28/24) to evaluate the truck. 8/28/24 - Gus came to Mangino's - we heard nothing from anyone. 8/29/24 - we stopped in at Mangino's Dave Grossbeck had no new answers. 8/30/24 - Dave Grossbeck returned a call from us. Dave requested our GM claim #. 9/9/24 we received a payment for the truck in full minus interest and deal fees for the buy back. A week later the truck was on the dealers lot for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The worst 2025 Mack MD problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Brakes1
- Transmission1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Brakes1
- Transmission1
Recalls 2
Seat belts: front: anchorage
- What is wrong
- Mack Trucks, Inc. (Mack) is recalling certain 2020-2025 Mack MD, 2019-2025 Anthem, Granite, 2024 MD Electric, and 2025 Pinnacle trucks equipped with a passenger bench seat. The seat belt anchorage bracket may be improperly welded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
- Risk
- An improperly welded seat belt anchorage bracket can detach during a crash, increasing the risk of injury.
- Remedy
- Dealers will install a reinforcement plate, free of charge. Owner letters were mailed January 21, 2026. Owners may contact Mack's customer service at 1‑800‑866‑1177. Mack's number for this recall is SC0485. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning October 13, 2025.
Recall number 25V666000 · Recall details
Equipment: other: labels
- What is wrong
- Mack Trucks, Inc. (Mack) is recalling certain 2024-2025 MD and Terrapro vehicles. The Gross Axle Weight Rating (GAWR) listed on the vehicle certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
- Risk
- An overloaded vehicle can increase the risk of a crash.
- Remedy
- Dealers will remove and replace the label, free of charge. Owner notification letters were mailed May 28, 2024. Owners may contact Mack customer service at 1‑800‑866‑1177. Mack's number for this recall is SC0463.
Recall number 24V333000 · Recall details
Technical service bulletins for the 2025 Mack MD 20
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
What 2025 Mack MD owners say
Most recent owner complaints, unedited.
Compare the 2025 Mack MD
Other model years
Questions about the 2025 Mack MD
Is the 2025 Mack MD reliable?
Owners have filed 1 complaint about the 2025 Mack MD, close to a typical MD model year.
What is the most common problem with the 2025 Mack MD?
Brakes, with 1 complaint. Next is transmission (1).
How many recalls does the 2025 Mack MD have?
2 recalls, covering seat belts and equipment.
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