The rear hatch fails to open in cold weather. I had to climb in through the car and open a small hatch to open the lift gate manually. After I opened it manually it worked properly the rest of the day. . Continues to fail intermittently when vehicle is parked over night in cold weather.
2013 Mazda CX-5 body problems
15 complaints (8% of all complaints for this car). Typical mileage when it fails: 16,000.
- owner complaints
- 15
- of this car's complaints
- 8%
- typical mileage
- 16,000
- crashes
- 0
- recalls
- 1
Which part fails
- Body13
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Mazda CX-5 body problems in other years
Related recalls
Structure: body: hatchback/liftgate
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
- Risk
- If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
- Remedy
- Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 9916H.
Recall number 16V644000 · Recall details
What 2013 Mazda CX-5 owners say
Most recent owner complaints, unedited.
Tl* the contact owns a 2013 mazda cx-5. The contact received notification of the federal safety agency campaign number: 16v644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to tustin mazda (located at 28 auto center dr, tustin, ca 92782) where it was confirmed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
Tl* the contact owns a 2013 mazda cx-5. The contact received notification of the federal safety agency campaign number: 16v644000 (structure). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer, green lincoln mazda, was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2013 mazda cx-5. The contact received notification of the federal safety agency campaign number: 16v644000 (structure). The part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2013 mazda cx-5. The contact received notification of the federal safety agency campaign number: 16v644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 mazda cx-5. The contact received notification of the federal safety agency campaign number: 16v644000 (structure); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
Tl* the contact owns a 2013 mazda cx-5. The contact received notification of the federal safety agency campaign number: 16v644000 (structure) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer kept stating the contact would have to wait for the second notice, did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2013 mazda cx-5. The contact received notification of the federal safety agency campaign number: 16v644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I received a safety recall of my mazda cx5 in october 2016. It is recall 9916h lift gate stay damper concern. I have been calling the mazda at the avenues , jacksonville, fl, to get it fixed since october. As of january 7, there are still no parts and they don't know when they will get parts.
Tl* the contact owns a 2013 mazda cx-5. While the vehicle was parked, the liftgate failed to open. The vehicle was not diagnosed or repaired. The contact received notification of the federal safety agency campaign number: 16v644000 (structure). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the failure. The failure mileage was approximately 42,835. The VIN was not available. Vin tool confirms parts not available.
Questions about the 2013 Mazda CX-5 body
Does the 2013 Mazda CX-5 have body problems?
Owners have filed 15 complaints about the body of the 2013 Mazda CX-5, 8% of all its complaints.
At what mileage do 2013 Mazda CX-5 body problems start?
The typical (median) mileage in owner complaints is 16,000 miles.
Was there a recall on the 2013 Mazda CX-5 body?
Yes, 1 recall: 16V644000. Check your VIN to see if your car still needs the free repair.
What year does the Mazda CX-5 have the most body problems?
The Mazda CX-5 model years with the most body complaints are 2014 (32 complaints), 2015 (27 complaints) and 2016 (19 complaints).
Other 2013 Mazda CX-5 problems
Electrical 58Engine 43Transmission 38Brakes 26Acceleration 22Driver assistance 15Seats 13Visibility 11Fuel system 10Steering 4Suspension 3Wheels 3Airbags 1
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