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2010-2016 Mazda CX-3, Mazda CX-5 and others recall: hatchback/liftgate

Mazda North American Operations reported this safety recall on September 6, 2016. It covers about 580,455 vehicles.

vehicles affected
580,455
reported
Sep 6, 2016
owners notified
Mar 8, 2017
related complaints
325

Structure: body: hatchback/liftgate

What is wrong
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Risk
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 9916H.

Recall number 16V644000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 325 complaints about body problems.

2016 Mazda CX-32013 Mazda CX-52014 Mazda CX-52015 Mazda CX-52016 Mazda CX-52010 Mazda MAZDA32011 Mazda MAZDA32012 Mazda MAZDA32013 Mazda MAZDA32012 Mazda MAZDA52013 Mazda MAZDA52014 Mazda MAZDA5

Questions about recall 16V644000

Is there a recall on the 2010-2016 Mazda CX-3, Mazda CX-5 and others hatchback/liftgate?

Yes. Recall 16V644000, reported on September 6, 2016, covers about 580,455 vehicles.

What is the fix for recall 16V644000?

Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 9916H.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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