I leased a 2014 cx-5 grand touring in april 2014. On 7/21/14 & at 1800 miles I noticed a large crack in the windshield that started from the top edge and extended down below the rear view mirror. When I inspected the windshield from the outside I could see no rock chip. On 7/25/14 I took the car to h*** body & paint and inquired about replacing the windshield. The technician there said it looked like a pretty obvious case of a stress crack & told me to take it to the dealer to see if they would fix it. That same day I took the car to the dealership & reported to the service dept that I had a crack in my windshield that wasn't from a rock chip. But the tech said he could see the rock chip right away & performed a "pen test" to show me the rock chip. He pointed the pen directly to what he said was the chip & I looked at it closely. I said, "that still doesn't look like a rock chip to me; it looks like the crack started from the top edge underneath the seal." the tech said it doesn't take much at all for a crack like that to start. I commented that mazda must use very poor quality windshields that crack so easily from a rock chip so tiny that I can't even see it, & with only 1800 miles on it. The tech said I was welcome to get a second opinion about the rock chip but that the mazda warranty doesn't cover glass anyways. On 7/28/14 I took the car to t***glass and inquired about replacing the windshield. They quoted me a price near $400. I said, "whoa, that's a lot of money just because of a teeny-tiny rock chip!" the tech said, "that's not a rock chip, that's a stress crack." I told him, "the dealer told me on friday that it's from a rock chip." the tech looked at the windshield again and performed the "pen test." he came back & said, "there is no rock chip on that windshield." I contacted the dealership management & they agreed to do a "good will" replacement.
2014 Mazda CX-5 visibility complaints
Page 3 of 4: complaints 41 to 70 of 80, newest first, as owners wrote them.
On the 4th day of ownership a horizontal crack appeared in windshield originating from the passenger side windshield column. Within the first month, a second crack also appeared originating from the center top of the windshield, traveling vertically. The windshield therefore had to be replaced within the first month of ownership. No issues with the non-mazda windshield.
My brand new mazda cx5 has a defective windshield. I came out one day, to find an "s" shaped crack, which starts just below the rain sensor. Please make mazda recall and fix these. There are numerous, as in 1000's of incidents of this occurring. Either the rain sensor is causing pressure which makes it crack, or the windshield is unsafe and too thin. I have read stories of people putting in their 2nd one already, on a brand new car. What is going on!? Mazda? I have been loyal for 20 years. Just paid over $30k for my new one, and this.... When I called the dealer, I was told it was not a warranty issue. Yes it is, with 1000's of complaints, there should be a recall!
Rock chip in windshield, then split into foot long crack from driver's side a pillar.
Within a month of purchasing this new vehicle, a foot-long vertical crack in the windshield developed from the sensor box downwards. (and spread extraordinarily quickly from there.) I was denied replacement by the dealer because they claimed there was a chip in the windshield caused by a small rock, though I don't recall hitting one.
Found crack in windshield unknown if it was hit by an object. Had to replace wind shield.
I have owned my 2014 cx-5 for less than five months and have had to replace my windshield two times already due to "chips" in the windshield. I have also had to have a chip replaced as well. The fist occurrence is when a large crack appeared in my windshield after being parked in my parents driveway. The crack started from the left side of the windshield and across measuring approximately 12 inches in length. I immediately called the dealership where I purchased the car and scheduled an appointment. The service manager performed the "pen test" and informed me that the damage was due to a chip from debris. I stated the car was parked in a driveway and there to the naked eye there was no chip mark whatsoever. Needless to say they did not cover it and I proceeded with a claim to my insurance. Then just last week I had another chip occur in the windshield which was repaired by safelite auto glass. Now just this past sunday I am driving on the freeway and hear a loud pop sound. Next thing I notice is a comma like crack in my windshield. In less than one hour, the crack had spread up and across the windshield beyond your typical chip repair. So again today I just had my second windshield installed in less than five months! My concern is not only the quality of the cx-5 windshields but the safety of the car for not only myself but my family at this point. With all the other complaints listed on this website and other sites, why isn't anything being done to investigate this serious issue with mazda and their windshields? How many more complaints will it take before an investigation is started? As a first time mazda owner I am concerned if I will make it through the first year without another windshield replacement. I am also equally concerned how long my insurance company will continue to pay for them as well.
I am reading complaints about windshields on a 2014 mazda cx5 and have a similar complaint. When I got into my car in the morning to head to work I noticed a large crack (about 2 feet) in the windshield. It happened overnight. I inspected the windshield and notice a small, small chip the size of a pin prick on the left driver side. Somehow the small chip caused a large crack in the windshield.
My car was parked at the house for couple of weeks while I was away. When I got back home the windshield had about foot long horizontal crack. It was going across the windshield from the driver side to about the middle of the windshield, and kept spreading. Since the crack is on my eye level it is obstructing the view. Not sure if the reason was poorly designed windshield or structure of the vehicle.
Upon entering the vehicle and starting car in the morning, we heard a "pop" and saw a crack shoot down from the top center of seal down to middle of smart braking system unit behind rear-view mirror. There, it starts an s-like serpentine path that ends up in the drivers field of view. There is no visible chip along the path of the crack.the vehicle was not in motion and we witnessed the crack occur. The mazda service mgr says it's due to road debris hit, but there is no visible chip. His "pen" test simply hit a minute fragment that was popped out due to the glass cracking itself, not from a debris hit. I had a safelite technician inspect it and they conclude it was not caused by a debris hit. Imo, this is clearly a manufacturer's defect that mazda should be addressing considering there are many other complaints with the exact same problem both here and in other internet forums.
Driving on a gravel road at low speed when a piece of debris kicked up from an oncoming vehicle (also about 25 MPH) cracked the windshield. A starburst appeared, approximately the diameter for a us penny. Approximately two hours later, the crack suddenly burst to being 14-15" long and dramatically affecting driver visibility. I have never had a windshield suddenly pop like that from a rock chip.
Less than a couple of months ago I was driving and a rock or something hit the corner of the windshield (sounded little I might add ) a line that looked like milk started moving across my line of view. It cracked about a 1/2 of a foot later in the day it extended to about a foot and a half. . Again just a few days ago (car is 1year 1 mo old) the same thing happened! It sounded like a small pebble that hit the windshield and yet it managed to crack 1/2 foot only this time on the opposite side. I've been driving for over 30 years and I've never had this happen especially two times within one year you would think to crack a windshield like that, it would take a hard-hit. Not only that ..but the first three of four months I had the car two chips were noticed at the car wash near the top. I had to check for myself I didn't believe it.
Mazda cx-5 has a cracked windshield, while driving the prior day, nothing hit the windshield. The next morning there was about a 12" crack on the passenger side windshield.
Within the first 5 days after purchasing this vehicle a small crack appeared in the lower left (driver) side of the windshield which, before we got home, had stretched across three quarters of the entire width of the glass. In order to register the vehicle with the us department of defense to access military installations, we had to have the windshield replaced to competition with safety standards. Within five days of replacing the windshield, another crack formed in the same place and extended into the field of view of the driver.
One year and one month after purchase of my cx-5, the windshield began to crack down the direct center of the windshield, in line with the rain sensor and rear view mirror, to the center of the windshield. Over the next week, as I discussed terms with insurance and mazda dealership to understand if windshield replacement was under warranty, the crack grew in a j retreating back to the top of the windshield. In length, the crack extends between 10 and 20 inches at this point in time and technicians at safelight repair have encouraged me to contact mazda regarding this stress fracture that did not occur while the vehicle was moving. The value of replacement has been estimated to be $800 by two sales representatives, indicating a heavy price to pay for a part replacement on a less than 1 year old vehicle. Please help reduce the cost of this replacement and the future replacements should the stress fracture happen again as other responses on the forum testify. Thank you.
Not exactly sure how the windshield cracked, but I was cleaning up the car and went inside for a few minutes. When I returned I noticed two cracks coming from the top part of the windshield. The cracks are about 12 inched long. It was not a particularly hot day and I had the doors to the car open most of the time. We have the touring package on our cx-5 so its a special windshield that needs to be ordered, not a quick fix. We have about 12,000 miles on thecar.
When I got in my car I noticed a mark in the center of on my windshield just under the rear view mirror. I realized it was a crack and when I got out to inspect it discovered that is was about 6 inches. It was hidden from the inside by all the rear view mirror attachments. I couldn't locate where something had hit the windshield. The safelite tech who came out to see if it needed to be repaired or replaced said she had never seen such a clean crack and said it was too large to repair. I was unable to get it replaced before going out of town for several weeks. When I got back the crack had grown another 12 inches just while sitting outside. It was in the sun for part of each day. The technician who replaced my windshield ran a ball point pen down the crack and it did hit a spot that apparently was from something hitting the windshield, but you couldn't see it just by looking. The number of instances of this happening makes it appear that mazda is manufacturing inferior windshields. I have never seen or heard of a windshield that would crack that rapidly or cleanly.
My car was parked in a driveway for a couple minutes after be driven for 30 minutes with the A/C on. The windshield was not in direct sunlight. When I sprayed the top of the car with a small amount of water the windshield cracked from the middle of the top and made three cracks down about 12-16 inches long each. I have done this with many cars that have sat in direct sunlight longer than this one was sitting there and never had this issue before. Then when I went to get my replacement, after waiting 2 weeks, the dealership informed the place I was getting it done that it had arrived broken to their facility and it would be another week before I could get another one. Even the worker at the glass place said that these windshields are extremely thin. There is obviously a huge problem if even the dealership can't shift it without it getting broken.
I was heading home for lunch when as I turned on to my road I heard a pop but didn't see anything. Once I got home I inspected the car when I saw the windshield cracked. The car had just came out in my town n I was the second one to be driving one. Only had it for 2 days. When I returned to the company they said I had to pay for a new window which since it was too early for aftermarket companies to make one had to buy their $800.00 windshield. Extremely upset because this never happened to my pass 2 vehicles for no reason.
In about one year and 12,000 miles this is the second cracked windshield I have had. This time I was driving and heard a pop. One minute later, there was a crack at the bottom of the windshield. No hits by a rock, nothing. This is an structural part of the car that is failing constantly, according to other mazda owners and mazda is looking the other way and denying that they have a problem. As somebody has said, it is probable that in order to save weight they made the windshield too thin, and it fails after a few months of service due to excessive stress. When you go to the dealer, they run the "pencil test", an idiotic way to test stress and they tell you that a rock hit your car.
On 2014 mazda cx-5, I have cracked 3 windshields in 11 months. The first after only 3 weeks on the road, less then 800 miles on the car. The second at 7 months, approx. 11,000 miles, and the third at 11 months, 22,000 miles. Driving the exact same route for 14 years and only cracked one windshield before, in a construction zone. There is something wrong with the design of the windshield or the car. I have asked the dealer, but they won't say anything, so that is why I am contacting you. I don't have VIN handy right now, but can get it with a few minutes notice. Thank you for your time.
Car was parked at work and came outside to find a crack down the middle of the windshield from the upper frame down approximately 16 inches and then curving back up. I brought the vehicle to the dealership to inspect the crack and was told it was caused by a rock but there was no sign of impact. At the time of replacement by safelite, during inspection prior to removal, I was told it was absolutely a stress fracture and not rock damage, indicating a manufacturing defect. The vehicle had approximately 1300 miles on it at time of incident. This is a factory defect and mazda is not taking responsibility for the issue.
Windshield crack for no apparent reason right side center running 1 foot 1/2 toward center.
Front windshield cracked while parked in garage. Crack seems to start from the top center under the sensor box. No evidence of a rock crack. Defect or stress from the equipment box under the windshield.
Wipers freeze in resting place during intermittent use in freezing weather. The defroster melts snow on windshield, but does not adequately warm the wiper resting place. The result is that, when used, the wipers get wet and when they return to their resting position they freeze to the windshield. Driver must stop and exit vehicle to free wipers to get them to work. The problem happens with vehicle at normal operating temperature with defroster at maximum temperature and fan setting. This is a safety hazard because of reduced visibility, and the hazards associated with roadside stops during winter driving conditions.
I don't recall the exact date, but it was during the winter of 2013/2014 (I think it was the 1/30/14 snow storm). The snow was coming down heavy and wet and my defroster and wipers could not keep the window clear of ice build up as I was driving to work. The ice build up started in the lower left corner and quickly built its way upwards where it was covering the window in my line of site. As it built up higher, I struggled to see clearly out of the window. My speed driving to work this day probably ranged from 30 to 35 that day. I have never experienced this with any other car and hoped this was a one time deal. I live in a snowy state and need to defrosters and wipers to work. I learned of this website today and saw another person had the same issue so I am inclined to think this is a problem with the car.
On multiple occasions over the winter, when temperatures were below freezing and snow was present on the car and it was snowing, it was impossible to clear the front windshield of all precipitation and the front windshield would ice over as the windshield wipers worked. Snow would accumulate in the area below the windshield/at the top edge of the front hood. The defrosters are set down below the bottom of the windshield and seemed to contribute to the icing problem. I had to pull over multiple times in short distances to clear my windshield, but in certain cold conditions the ice would be incredibly difficult to remove as the wipers were adding moisture and thickening the film of ice; this condition makes for incredibly difficult and dangerous winter driving.
While sitting in my cx5 eating my lunch I noticed that there was a vertical crack in the windshield. I got out of the car to inspect for an impact point but could find none. I was bewildered because the crack just seemed to appear out of nowhere and for no cause. The crack is about 18 inches long and is almost dead center of the windshield left-to-right and starts from the very bottom of the windshield and runs upward and then curves at about 90 degrees. Several days later the crack lengthened horizontally and is now also about 6 inches in width as well. Upon googling cracked windshields on the cx5, I found plentiful other documentations of this problem. It is obviously a known issue with the frame of the vehicle causing stress on the windshield and I am wondering if mazda will recall the vehicle and make a repair.
I had driven my 2014 cx-5 all day and had parked it in the garage for an hour. I left again and noticed a long crack in my windshield that wasn't there an hour before. There was a very tiny impact point, which under any other circumstances would not have cracked the windshield approx.15 inches. It seems like this windshield is a very cheap, low quality product. I have had other rocks hit my other cars' windshields and had a very large impact point. No other time has any other windshield on my other cars cracked to this extent. I took it to my mazda dealer and the service guy admitted it was a very small impact point, barely seen at a glance. They refused to replace the glass because it was an impact.
Crack appeared in the windshield while parked overnight. Crack starts halfway up, at the driver side edge of the windshield and extends approximately 16 inches towards the middle of the windshield. When the windshield was replaced, the installer did not find any evidence that the windshield had been struck by anything.
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