This vehicle has stalled out while driving at least 4-5 times since purchasing it in 2018, although issues started about 2020 or 2021. It usually starts with the radio console either malfunctioning or going dead completely while I’m driving and several minutes later (usually after stopping at a red light but sometimes while actively driving) the car stalls out in the middle of traffic. It starts up after few minutes but it’s a very dangerous situation. It also sometimes hesitates when putting my foot on the gas, as if there’s a fuel injection problem. I already got all the recalls fixed but there’s obviously other significant problems with this vehicle. If it causes me to get injured I will be taking legal action.
2018 Mazda CX-5 fuel system complaints
Page 2 of 2: complaints 11 to 39 of 39, newest first, as owners wrote them.
After driving for approximately 1 minute, the vehicle approached a stop sign and car stalled and would not restart. When attempting to restart vehicle, engine was firing but not turning over. Attempted to jump start the vehicle with no success until vehicle was given throttle at which point it restarted. No lights were illuminated prior to the incident, but when the vehicle stalled the battery light and check engine light illuminated.
The contact owns a 2018 Mazda CX-5. The contact stated that while in a parking lot, the vehicle failed to accelerate upon depression of the accelerator pedal. The fuel warning light was illuminated. The contact was able to drive the vehicle to the residence; however, the fuel gauge was fluctuating. The contact then received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part for the recall repair was unavailable. After months of calling the manufacturer, the contact was given an appointment and had the recall repair performed at the dealer. Upon return of the vehicle, the contact stated that the failure persisted. The contact was then informed by the dealer that two additional unknown parts were defective and were not covered under the recall. The contact repeatedly called the manufacturer for assistance and was informed that the vehicle was no longer under warranty and had to be repaired out of pocket. The vehicle had yet to be repaired. The failure mileage was 33,000.
The contact owns a 2018 Mazda CX-5. The contact received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline). The dealer had been notified about the recall and confirmed that parts were not yet available. The contact was initially informed that the parts would be available by springtime. The contact called back a few months later and was informed that the parts remained unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2018 Mazda CX-5. The contact received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Magna motors in evansville, indiana is refusing to address the fuel pump recall on my 2018 mazda cx-5. They claim there are no parts to fix it so they cant help me. My vehicle doesnt start half the time and they refuse to provide a loaner until mine is fixed. There has to be something they can do.
Fuel pump. The mechanics at the Mazda dealership brushed me off when I brought up the open recall on my vehicle. However, according to them it is a "preliminary recall," the mechanic said it wasn't an "open recall." This is my first vehicle and I stupidly put my trust into the mechanic and believed his words. I am not well-versed in vehicles but after extensive research, asking a friend, and referring to a VPC agent who deals with recalls on vehicles; it turns out there is no such thing as a preliminary recall outside of Mazda's definition. I told the mechanic it was an open recall and that I need to ship the vehicle to Hawaii and the shipping company can refuse service if there is an open recall. The mechanic still brushed me off and talked to me as if I was dumb because I couldn't understand what he was saying. He continued to say they don't have the parts regardless and said "no one does." I didn't press the issue because I assumed they knew better than I. It seems as if Mazda is refusing to work on, look at, or even hear about the fuel pump recall.
The contact owns a 2018 Mazda CX-5. The contact received notification of the federal safety agency campaign number 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle would not immediately start. Additionally, while driving at an undisclosed speed, the check engine warning light remained illuminated before the vehicle became inoperable. The failure mileage was 37,000. VIN tool confirms parts not available.
The contact owns a 2018 Mazda CX-5. The contact received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) in January of 2022 however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the engine was not stable while driving under 30 MPH. There was no warning light illuminated. The vehicle was taken to the dealer who stated that there was no failure and that the issue was normal. The manufacturer was notified of the failure and a case was opened. The contact stated that she had an arbitration hearing with the manufacturer. The manufacturer was contacted and confirmed that the parts were not available. The approximate failure mileage was 17,000. VIN tool confirms parts not available.
The contact owns a 2018 Mazda CX-5. The contact received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Mazda CX-5. The contact received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated while driving approximately 10-15 MPH, the vehicle started hesitating. There was no warning light illuminated. The contact depressed the accelerator pedal and was able to continue driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that though the remedy parts were not yet available, they would put her name on the waiting list. The vehicle was not diagnosed or repaired. The failure mileage was approximately 82,000. VIN tool confirms parts not available.
The contact owns a 2018 Mazda CX-5. The contact received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle experienced rough idling with the check engine warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer informed the contact that he needed to pay out-of-pocket for a diagnostic test. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000. VIN tool confirms parts not available.
The contact owns a 2018 Mazda CX-5. The contact received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
2018 mazda cx-5. Consumer writes regarding fuel pump recall on vehicle. The consumer stated the manufacturer exceeded a reasonable amount of time finding a remedy for the fuel pump recall.
Follow up! I originally posted I thought this was an engine issue. However, after reading about the huge recall with Mazda due to a faulty Denso fuel pump I quickly realized this is 100% issue. This causes my car to stall on the highway and stop accelerating at 65mph. Huge safety issue! Many other car dealers have been hit with too. However, my VIN is not part of the recall. There are claims on court docs there are more vehicles part of this recall than what Mazda is owning up to. I find it hard to believe I am the only one. Mazda pony up and do the right thing for your consumers.
The contact owns a 2018 Mazda CX-5. The contact received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact was advised to try again in July or August. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part to do the recall repair would not be available until the Summer of 2022. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Mazda CX-5. The contact received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
There is no recall on this which is a huge safety issue. This has happened to me on highway several times and Mazda will not do anything about it. Very dangerous when you are going 65 on a highway! TSB Number 01-007/19- misfire P0304- of 4th cylinder. Recommendation to replace main silencer due to condensation accumulation in the exhaust baffle. Please search the TSB and misfire code I provided to learn more about it. If you are out of warranty. You are out of luck with Mazda. I will take upon myself to educate others where Mazda could careless to correct this or let the public now.
The contact owns a 2018 Mazda CX-5. The contact stated that while driving at approximately 30 MPH, the accelerator pedal and the brake pedal failed to respond when depressed, and the vehicle stalled. There were no warning lights illuminated. The contact received a recall notification for the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline). The contact contacted an independent mechanic who informed her that the fuel pump had failed. The contact notified the local dealer of the failure, but the vehicle was not diagnosed nor repaired. The contact notified a second dealer; McDonald Mazda South (6100 S Broadway, Littleton, CO 80121) but the vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the parts for the recall repair would not be available until Summer 2022. The failure mileage was approximately 53,000. VIN tool confirms parts not available.
Neither you nor Mazda has notified me about the current recall with the Fuel Pump. I've heard about it months ago from web sites that aren't supposed to notify me. Both you and Mazda have never notified me. Mazda was supposed to send out notices to the car owners 3 weeks ago. Why aren't I hearing about this?
The contact owns a 2018 Mazda CX-5. The contact received a recall notification for the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
The contact owns a 2018 Mazda CX-5. The contact stated that while driving at approximately 20-30 MPH, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact later received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The failure mileage was unavailable.
The contact owns a 2018 Mazda CX-5. The contact stated that on two separate occasions, the vehicle stalled with several unknown warning lights illuminated. The contact had taken the vehicle to the dealer on multiple occasions; however, the mechanic could not diagnose or service the failure. The contact then received notification of the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer was also notified of the recall and confirmed that the part was not yet available. The contact attempted to reach the manufacturer but was not successful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 35,000. VIN tool confirms parts not available.
My vehicle has an open recall that poses a safety risk for myself and all passengers. I spoke with Mazda Service Department/Dealer in my area and they stated that Mazda would not have these parts available until summer of 2022. The service department also stated “the vehicle is completely safe to drive”. I am wary of this response as a potential stalled engine is a major safety risk for myself and all passengers. MAZDA will also start mailing out recall letters by January 22nd, which is a huge delay in response. This is unacceptable and I am wary about driving the vehicle. Please let me know what are my options here.
The vehicle stall at very low speed in a parking lot could not restart it was turning over the battery was fine came back 3 hours later and was able to start
The contact owns a 2018 Mazda CX-5. The contact received a recall notification for the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The part was not available for repair. The contact had not experienced a failure. VIN tool confirms parts are not available.
On may 9, 2020, our mazda cx5 lost thrust, stalled and came to a complete stop while driving on a highway going 55 MPH on a straight 3 lane road. This occurred despite the PCM programming was re-calibrated due to a manufacturer recall in september 2019 (the federal safety agency recall no. 19v497000). The car is towed to a mazda service centre and is awaiting diagnosis.
2018 mazda cx-5 when I check the oil it is extremely over full and strong odor of gas when the dipstick is pulled out to be wiped off. It is like 4 inches above the max mark/ oil is very thin. This is an excessive amounts of gas in there.I warm up my car before leaving and drive it regularly everyday. This is very bad I read that gas is not a lubricant and washes the oil out of where it needs to be lubricating engine. It continues to happen. Checked manual to make sure I am checking it correctly. Says to get to operating temp. Wait 5 min to let oil settle back into engine then check it. I contact mazda corps again, they have me take car to vallejo to inspect it with their regional technical specialist, then leave it there for repairs. During this inspection we discover oil leaking from the rear main seal. Their specialist confirms where it is leaking. I leave my car 5 days. Then they call me to pick it up to take it to hansel mazda in santa rosa. Before I drop it off for repairs I have the oil changed at hansel mazda. Then a few days later I check the oil, again it is extremely over full with strong odor of gas. I take it to hansel mazda to have it checked to confirm that this is happening and make app to have the oil leak that was confirmed by mazda's specialist and this problem of gas getting into the oil fixed. I check oil before dropping it off at hansel, it is way over full and very thin. Drop it off, they keep it for 5 day too then say there is no oil leak and nothing wrong with my car. They said they did anything to my car except inspect it. It is running different. I check oil next day it is very thick and very low at the minimum mark on dipstick. The oil has never read this low on the dipstick hansel mazda must have taken a lot of oil out to counter for all the excessive amounts of gas getting there and added something to try to seal the leak. They lie
Car burst into flames while driving on highway, unknown cause, suspect electrical or fuel system related
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