2021 Mazda CX-5. On 8/6/24, I turned right into a parking space between 2 parked vehicles at the DMV parking lot. I turned right and eased into the parking space facing a large Ford F 150 white pickup truck. I was approximately 1-1.5 feet from the front of the white truck. I had my foot on the brake, suddenly the vehicle accelerated by itself and I heard the car revving at a very high rpm and the car took off. My sister was a passenger and she heard it as well. None of the collision or brake notification avoidance features came on the screen or were implemented as a safety measure or accident prevention. I had my foot on the brake and I had no control over the vehicle. The car lurched forward hitting the right side near the headlight of the car on my left and the pickup that was in front of me. My car hit the white pickup so hard that it pushed it out of the parking space in front of me and perpendicular to the parked cars in the row. We both were injured, my sister in ICU and had to have emergency cervical surgery for fractures impinging her cervical spinal cord. The Mazda was totaled. It is impossible for a Mazda to push the Ford F 150 pickup truck, that was facing me , out of the parking space and perpendicular to the row of parked cars with just 12- 14 inches between the pickup truck and my vehicle unless it was revved up to a very high rpm. The police report has some inaccuracies, it states I was turning left into the space but was actually turning right and says I possibly passed out but that is not true. I was in shock when the police questioned me. I have also relived every second of this accident in slow motion many times since. I am a 5 foot women and would have had to floor the gas peddle and even then would not be able to push a large pickup truck out of the space in front of me, and continue out of the parking space landing sideways in a 12-14 inch space between the front of the 2 vehicles.
2021 Mazda CX-5 driver assistance complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Will driving on the interstate, using the adaptive cruise control feature, vehicles were slowing down to a stop ahead and my car accelerated instead of slowing down. I then pressed the brake and simultaneously, the car breaks locked down (automatic braking). Unfortunately I wasn’t able to avoid an accident as I rear ended the vehicle in front of me. My vehicle has been turned over to the insurance company to assess damage. I’m sure it can be inspected by the federal safety agency. Mine and others safety were at risk due to the malfunction of the cruise control accelerating instead of stopping. It caused an accident. Luckily no one was extremely injured. I have neck and back pain from the collision that will hopefully heal in a few days. Time will tell. But this could have been much worse had I not reacted as quickly as I did. This could cause a fatal accident. The care isn’t drivable so it has not been reproduced by anyone. I have notified the insurance company about the issue and It is my hope that they will inspect this. There were no warning lights or messages displayed prior to the incident.
In under 36 months failure of the front sensing camera disabled parking brake, traction control, emergency braking assistant, traction control, lane keeping assistance and lane departure warning
I experienced a sudden unintended acceleration incident. I pulled into my driveway and stopped the vehicle with my foot firmly on the brake since my driveway is sloped. I pushed the garage door opener remote when suddenly the vehicle accelerated and shot forward hitting the garage door. There was no brake action and all backup systems failed. There was no Automatic Emergency Braking or Forward Collision Warning. There were no warning lights displayed. No airbags were deployed. If the garage door had been open, the vehicle would have hit a concrete wall in the garage. The vehicle was taken to the Mazda dealership and a full circle inspection and diagnostic check. Mazda found no codes and everything was working as designed in vehicle.
Feb 2,2022 received Critical Vehicle Malfunction Warning, all vehicle systems affected told to call roadside assistance and not to drive vehicle. Received same warning again February 11,2022 after vehicle had been inspected by dealer service again had vehicle towed to dealer. April 14, 2022 Critical vehicle malfunction again. October 30, 2022, again Critical vehicle malfunction warning. All vehicle systems affected.
While Driving the car in highway and you turn signals to change lanes and that moment you start changing the automatic brake system activated and car suddenly brake almost making me get in to a rear collision this happens twice in highway, it also happens twice in city driving while cruising street and theres is nothing in front of you the emergency brake light shows brake as emergency and car suddenly brake without having anything on front
I bought a 2021 Mazda CX-5 from Ramsey Mazda of Des Moines, IA. It offered comparable comfort & features. A selling point was the safety features touted by the salesman. Odd things occurred during the first few months but I attributed it to a learning curve. I saw some odd messages but I really did not think it was relevant until June 28, 2022. I was backing out from a parking space. The Blind Spot Monitoring failed to indicate a car approaching from the right that then stopped in my blind spot. I hit the car behind me. Despite the fact, I understand personal responsibility, I never would have had the BSM worked correctly. I dropped the car off on July 15, 2022 to the Ramsey Mazda Service Center after the BSM failure and a Check Engine Light appeared. I already had the Ramsey Mazda Collision Center look at the car and told them of the of the BSM failure. That man doing the estimate said he had heard of those failures before. On July 15, I dropped the car off at the Ramsey Mazda Service Center to look at the BSM, a Check Engine light, the door locks and the hatch opening on its own. I tried to tell the Service Center that there was something severely wrong with the electrical system in this vehicle. I have a witness to its erratic behavior, but I was continually dismissed. There is more wrong now with my car than when I left it with the dealership. They kept my car for 19 days. During the 19 days, I continually had to call and check on the status of my vehicle. Ramsey Mazda was not and is still not initiating conversation with me or responding to voicemails. The manager of the Ramsey Mazda Dealership on Hickman in Des Moines, IA (JD) is supposed to be handling this issue personally with Mazda Corporate because it now “appears” to be affecting multiple systems in his words. Multiple issues include but are not limited to the BSM, Seat Belt notifications, power driver’s seat, camera system, cruise control system, entertainment system, & hands free communications.
BSM Does not see all vehicles in the blind spot. It is very inconsistent. I have taken it to the dealer who told me that they could not repair it because no fault code shows up. Mazda has not been helpful.
The blind spot monitoring system does not function properly. While on the freeway some vehicles show up and some do not. I took it to the dealer, and they test drove it and said it was working properly and there were no codes. I contacted Mazda and they made a second appointment for me, and I took it back. I told them that it only does it on the freeway and I sent them a video showing the problem. They said they drove it again (not on the freeway) and told me it worked fine and since there was no code, they could not fix it. I called Mazda again and they told me they could make an appointment at another dealer. The nearest dealer is an hour away and they had my vehicle for 7 days the first time and three days the second time. I don't have the ability to take it an hour away and leave it for days. This is a safety issue and needs to be repaired. I had the same vehicle only it was a 2018 and never had this problem.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2021 Mazda CX-5?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history