Mazda CX-5 door locks problems

Filed Mar 12, 2024 · Locks · NY

My drivers door locked from the inside the other day and would not open. It had to be opened from the outside.

Filed Dec 18, 2022 · CO

The car has a key fob which is supposed to automatically lock the car when you walk away (and unlock when you press a button on the door handle when the fob is in close proximity). My car sometimes does not lock when I walk away. They encourage relying on this method, and so sometimes I return to my car, and it is unlocked. I consider this a safety issue both from a personal safety standpoint and from a car theft/ interior item theft standpoint. I have tried discussing this with the dealership repair department, but they mansplain to me that you have to walk FAR away for the lock to activate (which is actually directly contrary to the owner's manual for this model, as well as my personal experience).

Filed Aug 27, 2022 · Acceleration, Driver assistance · IA · crash

I bought a 2021 Mazda CX-5 from Ramsey Mazda of Des Moines, IA. It offered comparable comfort & features. A selling point was the safety features touted by the salesman. Odd things occurred during the first few months but I attributed it to a learning curve. I saw some odd messages but I really did not think it was relevant until June 28, 2022. I was backing out from a parking space. The Blind Spot Monitoring failed to indicate a car approaching from the right that then stopped in my blind spot. I hit the car behind me. Despite the fact, I understand personal responsibility, I never would have had the BSM worked correctly. I dropped the car off on July 15, 2022 to the Ramsey Mazda Service Center after the BSM failure and a Check Engine Light appeared. I already had the Ramsey Mazda Collision Center look at the car and told them of the of the BSM failure. That man doing the estimate said he had heard of those failures before. On July 15, I dropped the car off at the Ramsey Mazda Service Center to look at the BSM, a Check Engine light, the door locks and the hatch opening on its own. I tried to tell the Service Center that there was something severely wrong with the electrical system in this vehicle. I have a witness to its erratic behavior, but I was continually dismissed. There is more wrong now with my car than when I left it with the dealership. They kept my car for 19 days. During the 19 days, I continually had to call and check on the status of my vehicle. Ramsey Mazda was not and is still not initiating conversation with me or responding to voicemails. The manager of the Ramsey Mazda Dealership on Hickman in Des Moines, IA (JD) is supposed to be handling this issue personally with Mazda Corporate because it now “appears” to be affecting multiple systems in his words. Multiple issues include but are not limited to the BSM, Seat Belt notifications, power driver’s seat, camera system, cruise control system, entertainment system, & hands free communications.

Filed Jan 29, 2021 · Electrical, Engine · 40,000 miles · IL

When I turn off the engine, the electronics (lights, radio) in the car stay on and the doors won't lock if I wanted to leave the vehicle. I've found that, while in park, I need to pull the gearshift hard towards the steering wheel for the car to "register" that I'm actually in park. I've read online that mazda recognizes this is a very common problem, but won't do a recall on it. This issue has been happening for well over a year now. I'm adding an arbitrary date below.

Filed Sep 9, 2020 · Electrical, Engine · 50,000 miles · TX

When I turn off the engine, the electronics (lights, radio) in the car stay on and the doors won't lock if I wanted to leave the vehicle. I have to start the engine and turn it off multiple times (sometimes 20+ times) to completely shut everything off. Mazda recognizes this is a very common problem, but won't do a recall on it.

Filed Jun 30, 2019 · Electrical · 60,000 miles · CA

When the weather is hot, the car won't shut off. This happens mostly on short trips. The engine turns off but the door locks don't function and the radio and other stuff stays on. It can run your battery down which is unsafe, it happens when the car is in park and you push the power button to shut it down. They said I had to agree to $150 for diagnose. They said the shifter has to be replaced for $600. They let the air out of my tires. I had them at 34. They wrote 34 but the light came on to indicate low tire pressure. Three tires had 30 psi and one had 34 psi.

Filed Mar 18, 2019 · Electrical, Transmission · 77,000 miles · IL

Vehicle won't shut completely off. Infotainment system remains on, doors won't lock and key fobs won't work. All after pressing the start button in order to shut it off.

Filed Mar 4, 2019 · Electrical · 50,000 miles · FL

Ignition does not turn off when pressing the start/stop button. Mine has been doing this for about a year periodically. It was corrected by placing it in park with slight added force. It's now escalated to the point where the force is becoming excessive and may damage other components. The problem and fix is listed here. Https://mazda.oemdtc.com/665/ignition-does-not-turn-off-when-pressing-startstop-button-2013-2014-mazda if you search in google '2014 mazda cx-5 ignition stays on' you'll see it's a common issue. When part kdy0-46-040 is malfunctioning you are unable to secure your car. The doors will not lock, the alarm will not arm and the battery continues to drain if you do not manually turn off the radio.

Filed Sep 26, 2016 · 4,800 miles · CA

About 10% of the time, the "walk away" automatic door lock feature fails to work and the vehicle remains unlocked. The issue seems to be that the sensors don't detect that the door(s) has been closed, and the system fails to engage as normally indicated by an audible beep upon door closure. This is not due to the doors not being closed fully. Opening and reclosing any door (sometimes twice) activates the system. Unfortunately we don't always realize that the system didn't function correctly and return to an unlocked car. This has been occurring since the vehicle was purchased, but the dealer couldn't find a problem upon inspection.

Filed Jul 19, 2016 · 1,000 miles · MD

I came out to my 1 month old mazda cx-5 this morning to find the contents of my glove box and console strewn about the interior cabin. Clearly the car had been broken into, but there was no sign of forcible entry. I rely on the walk-away lock function to lock my car when I exit the vehicle (as described by the dealer & owner's manual). Later the same morning I tested the autolock after driving the car, and then putting it in park and turning off the engine. I walked away from the car with the keyfob in my handbag and had someone stand next to the front passenger door and check the car door handle -- the car did not lock. I called the service dept at the mazda dealer where I bought the car and they suggested that the autolock might have gotten defeated in the onboard computer settings. I checked the settings as they directed and all of the autolock features were toggled in the on position. The service rep also suggested that the autolock will not function properly if you walk away from the car too quickly.