Recevied a letter from mazda regareding a recall on our car october 2106 as of today( november 2017) still getting a run around on the issue. One year since the recall and still the issue is not fixed.
2011 Mazda CX-7 suspension complaints
Page 2 of 3: complaints 11 to 40 of 51, newest first, as owners wrote them.
Front suspension ball joint fitting. Water may enter the front suspension ball joint fitting. Driving on roadways during the winter months in areas that use roadway salts can lead to salt and water intrusion into the ball joint causing corrosion. As a result the ball joint loosens and a rattle may occur. Extended operation in this condition will deteriorate the ball joint and the lower control arm could separate. Significant loss of steering control may increase the chance of a fatal crash. At this time we are experiencing a small rattle in the front.
The federal safety agency recall number 16v‑593 manufacturer recall number 9716h summary water may enter the front suspension ball joint fitting. Driving on roadways during the winter months in areas that use roadway salts can lead to salt and water intrusion into the ball joint, causing corrosion, which can result in looseness of the ball joint in the fitting. As a result of the looseness, a rattle may occur at the lower control arm ball joint. After extended operation in this condition, in the worst case the ball joint and lower control arm may separate. Recall status recall incomplete. Remedy not yet available remedy dealers will replace the lower control arms. Safety risk descrpition the vehicle may experience significant loss of steering control, increasing the risk of a crash.
The federal safety agency recall number 16v‑593 summary water may enter the front suspension ball joint fitting. Driving on roadways during the winter months in areas that use roadway salts can lead to salt and water intrusion into the ball joint, causing corrosion, which can result in looseness of the ball joint in the fitting. As a result of the looseness, a rattle may occur at the lower control arm ball joint. After extended operation in this condition, in the worst case the ball joint and lower control arm may separate. Recall status recall incomplete. Remedy not yet available remedy dealers will replace the lower control arms. Safety risk descrpition the vehicle may experience significant loss of steering control, increasing the risk of a crash. Manufacturer recall number 9716h
Tl* the contact owns a 2011 mazda cx-7. The contact stated that the federal safety agency campaign number: 16v593000 (suspension) exceeded a reasonable amount of time for repair. The contact received the recall notification in october of 2016. The dealer was not contacted or made aware of the failure. The manufacturer was contacted at 1‑800‑222‑5500, option 6; however, the call disconnected. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. South tacoma mazda (6027 s tacoma way, tacoma, wa 98409, (253) 722-2888) was contacted, but was unable to repair the vehicle due to the parts not being available. The manufacturer was also notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Front suspension ball joint fitting: upon either receiving or learning of the safety recall notice last year, my wife and I contacted our local mazda dealer, ferman mazda of brandon 9809 e adamo drive tampa, fl 33619, last year. She was told that parts were not currently available for our vehicle and that they started repairs in the northeast, before winter arrived, and we would be contacted summer (2018). The summer has come and is on its way out and we still have not been contacted. My wife called our mazda dealership on monday 18 september 2018, she was told she needed to bring in the notice, assuming from mazda, regarding the recall notice. My question is: do one need the actual notice or can one use the federal safety agency recall notice to carry out the recall.
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer (lee partyka chevrolet mazda isuzu truck, 200 skiff st, hamden, ct 06518; (203) 288-7761) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (bill alexander flightline mazda, located at 1350 e 32 nd yuma, az 85365) where it was confirmed that the parts were on backorder. The dealer stated that they would call the contact when parts were available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 10/17/17*lj
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (mazda of lake lanier, 2355 browns bridge rd, gainesville, ga 30504, (770) 535-2200) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called burdick mazda at (315) 455-7051 located at 5885 cir dr e #350, cicero, ny 13039 where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. (VIN tool confirms parts not available/parts distribution disconnect). ...updated 10/23/17 *bf updated 10/27/17
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The VIN was invalid. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer at heritage mazda bel air 710 belair rd, bel air, md 21014 (877) 399-3075 was contacted and confirmed that the parts were not available for the recall remedy. The contact also mentioned that the dealer informed her to make an appointment to have the vehicle inspected. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms were not available.
On 8/10/16 I received notification number 16v‑593 from the federal safety agency stating that the lower control arms on this vehicle may be defective and should be replaced. Mazda has to this date done nothing to address and remedy this problem.
I received a notice on october, 2016 that there might exist a defect to my mazda cx-7 2011 model with the front suspension lower arm ball joint fitting during driving. I have not received a notice to have a repair done. I feel that it may be unsafe to drive y car. Why is mazda corporation allowed to take so long in addressing this issue?
Tl* the contact owns a 2011 mazda cx-7. While driving 60 MPH, the contact heard a creaking sound coming from the wheels. The vehicle was not taken to a dealer or mechanic; however, the contact scheduled an appointment with cascade autocenter (148 easy st, wenatchee, wa 98801). The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure, but had previously been made aware of the fact that the contact had received notification of the federal safety agency campaign number: 16v593000 (suspension). At the time, the manufacturer stated that parts were not available. The approximate failure mileage was 87,000. Vin tool confirms parts not available.
Received notification from mazda that there is a problem with front suspension ball joint fittings that they issed a recall and they should be checked and if necessary replaced.
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
I filed a complaint on 05/02/17 stating that recall 9716h has not been completed. I have called my selling dealer several times only to be told the parts are not available. The recall letter I received from mazda states the recall in question should be completed in a reasonable time, I do not accept the time to date is reasonable. I received the recall notice dated october 2016. Seven months later the parts are still not available. This is totally inacceptable. The recall letter also states this is a safety issue that could cause loss of control and result in a crash. I did call with a complaint on 05/02/17 odi 10983032, but can not find this on line.
Tl* takata recall. The contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign numbers: 16v356000 (air bags) and 16v593000 (suspension). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was called and the contact left voice messages. The manufacturer was made aware of the failures. The manufacturer advised the contact to make an appointment with the dealer. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available.
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The VIN was unknown. The contact had not experienced a failure. Vin tool confirms parts not available. ..updated 06/27/17 *bf
Tl* the contact owns a 2011 mazda cx-7. The contact received a recall notification for the federal safety agency campaign number: 16v593000 (suspension) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Waiting on repair parts from aug 2016 recall notification.. Aug 10,2016 manufacturer recall number-9716h the federal safety agency recall number-16v‑593 recall statusrecall incomplete, remedy not yet available as a result of this looseness, a rattle may occur at ball joint of lower control arm. After extended operation in such condition, the ball joint and lower control arm may separate, causing a loss of steering control and increasing the risk of a crash. It has been 8 months since being notified and they still have not received the replacement parts to repair this issue.
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
The steering is out of control, could not park straight and signal light when turning does come off when steer the car. Hard to drive the car straight very dangerous when hitting the road slow down bump. The shock absorb is stock since less than 30 miles should be replaced as recalls. Front light bulb went out. This car current miles is only 53,500. Local mazda dealer says recall for steering column replacement has not send by mazda manufacturer. Who can get this steering resolve I am very concern and did not want to get accident.
2011 mazda cx-7. Consumer writes in regards to replacement parts not available to repair passenger airbag inflator and front lower control arm ball joint recall notices. Consumer has another vehicle complaint in artemis.
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign numbers: 16v356000 (air bags) and 16v593000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2011 mazda cx-7. The contact received notification of the federal safety agency campaign numbers: 16v356000 (air bags) and 16v593000 (suspension). The parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
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