Bought the car july 30 2016. Left front control arm broke causing lost steering and additional damage to the car. Had the car repaired at a shop july 20 2017. Got a recall notice for the same issue sept 2017. Just had the car repaired as per the recall 08/09/2018 but now mazda does not want to reimburse for the prior repairs made since it was after the august 10 2016 date on the recall and cause I don't have the bank statement from back then showing it was paid on my visa. I sent them the invoice from the garage that is clearly marked paid visa. The breakage happened on the street I live on, wife and I were on our way to meet with family for supper. The car was just driven home by myself from work on a 65mph 4 lane highway less then a hour prior, thank god it didn't break at those speeds. The road makes a slight turn to the right when I heard a bang and the left front corner of the car dropped. Once I safely got the car stopped with steering found the left front tire at a 90 degree angel with the fender on top of it. Drive shaft was torn out from the transmission and tie rods were bent.
Mazda CX-7 power steering loss problems
30 of the 1,134 owner complaints about the Mazda CX-7 describe loss of power steering, most of them for the 2007 model year.
- owner complaints
- 30
- worst model year
- 2007
- typical mileage
- 52,120
By model year
Often reported together
Ball joint 12Loss of power 10Fire or smoke 5Engine failure 3Check engine light 3Overheating 1
What owners say
Mazda cxc 7 2012 there is a safety recall due to front front suspension ball joint fitting that can cause the ball joint and lower control arm to seperate. This can cause loss of steering control increasing risk of a crash. I called bright bay mazda in bayshore ny 1‑631‑666‑6100 and was advised to bring car in. I did and it was looked over. I was it did not need immediate attention on 11/21/2016 and that when the parts came in they would fix the car. I called today 1/19/18 and was told they still dont have the part and that this is a preliminary notice that gets sent to car owners per sherry at mazda. Seriously 2 years and no resolution. I want to file a complaint.
1) we received notification of the recall when we purchased the used vehicle on 7/8/2017. The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner. The safety risk associated with this recall is the vehicle may experience significant loss of steering control, increasing the risk of a crash.
Front suspension ball joint fitting. Water may enter the front suspension ball joint fitting. Driving on roadways during the winter months in areas that use roadway salts can lead to salt and water intrusion into the ball joint causing corrosion. As a result the ball joint loosens and a rattle may occur. Extended operation in this condition will deteriorate the ball joint and the lower control arm could separate. Significant loss of steering control may increase the chance of a fatal crash. At this time we are experiencing a small rattle in the front.
The federal safety agency recall number 16v‑593 manufacturer recall number 9716h summary water may enter the front suspension ball joint fitting. Driving on roadways during the winter months in areas that use roadway salts can lead to salt and water intrusion into the ball joint, causing corrosion, which can result in looseness of the ball joint in the fitting. As a result of the looseness, a rattle may occur at the lower control arm ball joint. After extended operation in this condition, in the worst case the ball joint and lower control arm may separate. Recall status recall incomplete. Remedy not yet available remedy dealers will replace the lower control arms. Safety risk descrpition the vehicle may experience significant loss of steering control, increasing the risk of a crash.
The federal safety agency recall number 16v‑593 summary water may enter the front suspension ball joint fitting. Driving on roadways during the winter months in areas that use roadway salts can lead to salt and water intrusion into the ball joint, causing corrosion, which can result in looseness of the ball joint in the fitting. As a result of the looseness, a rattle may occur at the lower control arm ball joint. After extended operation in this condition, in the worst case the ball joint and lower control arm may separate. Recall status recall incomplete. Remedy not yet available remedy dealers will replace the lower control arms. Safety risk descrpition the vehicle may experience significant loss of steering control, increasing the risk of a crash. Manufacturer recall number 9716h
The federal safety agency recall #16v‑593 - this recall indicates that there is the risk of significant loss of steering control increasing the risk of a crash. This recall is taking an inordinate amount of time, and I think that it is imperative that this be expedited in order to replace the part before it becomes a more severe issue which could include litigation. The steering control is a vital part of the operation of this vehicle and I don't think that it is feasible or fair to the owners of mazda vehicles to be placed in such a precarious situation. This issue needs to be escalated so that existing owners of these vehicles can get the replacement parts that are needed as soon as possible. My vehicle is beginning to experience some of these steering issues, and I keep my car properly maintained , but the expense of the replacement of these control arms at this time is a difficult expense. Please help me to have this issue escalated.
Manufacturer recall number: 9716h summary: water may enter the front suspension ball joint fitting. Driving on roadways during the winter months in areas that use roadway salts can lead to salt and water intrusion into the ball joint, causing corrosion, which can result in looseness of the ball joint in the fitting. As a result of the looseness, a rattle may occur at the lower control arm ball joint. After extended operation in this condition, in the worst case the ball joint and lower control arm may separate. Safety risk: the vehicle may experience significant loss of steering control, increasing the risk of a crash. Remedy: dealers will replace the lower control arms. As of date, I have not received any communication as to when the lower control arms will be replaced on my vehicle.
Mazda recall #: 9716h (the federal safety agency recall #: 16v‑593) this recall is dated 8/10/16. From mazda's recall notice, "the ball joint and lower control arm may separate, causing a loss of steering control and increasing the risk of a crash." so almost a year and nothing....recall still "remedy not available"????? What are they waiting on? Seems extremely irresponsible/greedy (do not want to incur the cost)
Takata recall I was notified by mazda of the federal safety agency recall number's 17v‑012 and 16v‑593 (manufacture recall number 0717a and 9716h), informing me how I may experience significant loss of steering that may result in a crash, plus I was advised not to ever have a passenger in my vehicle in the event of a crash as metal fragments from the passenger airbag could cause serious injury or death. It has been nearly a year since the first notice and nearly 6 months since the second notice, yet nothing has been done. Mazda says parts are not available. Nothing injurious has happened, my complaint is how mazda seems to not be doing anything about this and I risk my life and others with every drive I must make.
Related recalls
No recalls on record for this model year.
Questions about the Mazda CX-7 power steering loss
Which Mazda CX-7 years have loss of power steering problems?
The model years with the most reports are 2007 (16 complaints), 2011 (5 complaints) and 2010 (4 complaints).
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