The problem is that the steering wheel locking mechanism has failed. The vehicle could not be started or driven. It required a flatbed tow to an authorized Mercedes repair facility. It was diagnosed as the steering mechanism, requiring replacement. The cost for this repair is $1400.00. I researched this problem on the MB website and it stated that this issue was common. I feel that this is a safety issue and should be repaired free of charge or at a significant discount. The car is currently being repaired, and I can forward any relevant documentation to you once the repair is complete.
Mercedes Benz C300 steering lock-up problems
189 of the 1,248 owner complaints about the Mercedes Benz C300 describe steering wheel locks up, most of them for the 2008 model year.
- owner complaints
- 189
- worst model year
- 2008
- typical repair cost reported
- $1,212
- typical mileage
- 82,000
Is there a fix? No recall or service bulletin covers this area of the car yet.
By model year
Often reported together
Won't start 80Engine failure 13Won't shift 5Stalling 3Warning lights 2Headlights 2Door locks 2
What owners say
On [XXX] the car refused to start due to the electronic steering lock failure. The car was towed to the nearest Mercedes Benz Dealer at Stevens Creek Blvd, San Jose CA 95129. An inspection was done and Mercedes Benz wanted $3457.66 to replace the Steering Lock. This item is a recall item in other years of the C300 Mercedes Benz. Google shows: Mercedes-Benz has issued a recall for the Mercedes- Benz C-Class models, including the C300, due to potential steering lock issues. The recall specifically affects 2015- 2016 C300 models, as well as other C-Class variations like the 2017-2019 C300 Cabrio and Coupe. The recall is due to a potential problem with the Electronic Steering Lock (ESL) module, which is responsible for locking and unlocking the steering wheel. A faulty ESL module can prevent the steering wheel from unlocking, causing the vehicle to be unable to start. We feel that the recall should also apply to the C300 2008 model as it is exactly the same issue and completely incapacitates the car and is a danger to the public as involves the electronic steering. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I drove my car to get lunch. Came back out to go back to work and the car would not start. Would not even turn over. My Radio did not turn on and I couldn't even roll my windows back up. Luckily they were only cracked open a small amount. My steering wheel cannot be turned, it's locked in it's current position. I am told the ESL (Electronic Steering Lock) and possibly the EIS is the cause of this problem. The display on the dash says "Take your key from ignition" and that is all I get. Had to have my car towed and now I have a dead car with the windows partially open that I cannot close.
Car worked fine, all the sudden it wouldn't turn over, I would put the key in and turn it and nothing would happen, I was stuck and had to catch a ride, lucky that I was able, a car company that is supposedly reliable shouldn't allow there cars to completely give out on people during the middle of winter storms and not take ownership, when the customer has taken good care of the car. Talked to several mechanics and turned out it was the Electronic Steering Lock (ESL) module that had malfunctioned probably due to the software and electrical. Due to this only the Benz dealerships can repair, I had to tow it to a dealership and was charged around $2000 after haggling over the price. Terrible experience and should be recalled by MB, I have seen many complaints about this online and was very disappointed there wasn't a cheaper solution. Was both a safety issue, inconvenient and very costly.
The contact owns a 2009 Mercedes-Benz C300. The contact stated that the vehicle failed to start after several attempts. The vehicle was towed to an independent mechanic where it was diagnosed that the ignition switch and the steering lock had failed and needed to be replaced. The local dealer was notified of the failure and informed the contact that the parts were available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 175,000.
Steering Wheel locked due to ESL Module's motor failure making the car won't turn on, not drivable. Stuck, stranded.
2009 C300 at 120k miles car won’t start. Dashboard indicates “remove key from ignition” key was not in ignition, had car towed to the dealership, they said car needs a new steering lock and ignition switch due to malfunction. Total cost $1923. Thankfully car was not in motion when this happened. Please do a recall on steering lock and ignition switch for the safety of everyone!!!!
Steering lock malfunction and unable to start car. Vehicle has completely shut down.
electrical ignition switch and electronic steering lock the component malfunctioned with no symptoms. i got stranded for 5 hours past midnight car has been inspected by a shop and Mb dealer no warning lights and no symptoms
My vehicle continuously gives me warning/alert messages of headlight/signal/parking lamp issues. Upon inspection and taken to certified, reliable mercedes repair shops, lights are fully functioning, yet alerts continue on my display/dash. More importantly the electronic steering lock (esl) has failed on more than once costing very considrable amounts of repair bills, and it has happened without warning, I parked the car which has been perfectly maintained and with low mileage, and the steering wheel locks, making it almost impossible to even have it towed to be repaired.
Related recalls
No recalls on record for this model year.
Questions about the Mercedes Benz C300 steering lock-up
Which Mercedes Benz C300 years have steering wheel locks up problems?
The model years with the most reports are 2008 (97 complaints) and 2009 (92 complaints).
How much does it cost to fix steering wheel locks up on the Mercedes Benz C300?
Owners who mentioned a price put the repair at about $1,212 (median of 74 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
VIN decoder
See the problems and recalls for an exact car
Buying a used Mercedes Benz C300?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history