2016 Mercedes-Benz CLA250: sudden loss of power

Filed Aug 16, 2023 · Fuel system · CA

Subject: Urgent Safety Concern Regarding Recall Campaign #2022030003 for 2016 CLA250 VIN# xxx Date: August 16, 2023 To Whom It May Concern, I am writing to express my deep concern and dissatisfaction regarding a recent incident involving my 2016 CLA250, VIN# xxx, which has raised serious safety issues for both myself and my passengers. Between July 15, 2023, and August 14, 2023, I experienced a distressing loss of power while commuting to work. The incident occurred while I was traveling in the high-speed lane on the highway, almost resulting in a major accident that could have led to severe injuries or even loss of life. During this period, the check engine light on my vehicle illuminated and subsequently turned off. Fearing for our safety, I promptly sought a vehicle diagnostic assessment at the Firestone Service center on August 15, 2023. The diagnostic codes returned indicated a "Fuel/Rail Low Power" issue. To my dismay, I learned that a recall (Campaign #2022030003) had been issued by the manufacturer for the exact problem I encountered. With this information in hand, I diligently contacted the local Mercedes dealership to address the recall. However, I was informed that my vehicle's VIN# was not included in the recall list. This contradicts the diagnostic assessment carried out by Firestone, which clearly indicated the need for intervention due to the "Fuel/Rail Low Power" issue. Given the alarming circumstances and the potential risks associated with this safety concern, I implore you to investigate and rectify this situation promptly. It is evident from the diagnostic results obtained from Firestone that my 2016 CLA VIN# xxx should be included in the recall list to ensure the safety of all occupants. I trust that the federal safety agency plays a pivotal role in safeguarding the well-being of motorists and passengers across the nation. I kindly request your urgent attention to this matter to prevent any further incide

Filed Sep 26, 2022 · CA

I was driving on the street and lost power, I looked down and saw a red transmission message and noticed that my vehicle was in neutral. I hurried, and stepped on the break and put my car in drive. I drove 5 minutes to my destination. A few hours later, as I was leaving my destination, my car did the same thing. I lost power, the red transmission light popped up and my car was in neutral. I noticed it once a few months ago and thought it was minor. As I reflect, I have had a few instances where I was driving and my acceleration was off. I took the streets to the mechanic today and they stated that they could not find anything wrong with the car.

Filed Dec 28, 2020 · Engine · 88,000 miles · AL

My 2016 mercedes-benz c300 after undergoing the recommended maintenance via the mercedes-benz dealer, while driving down the public road lost power, the lost of power with no warning to me or any other drivers around me, the vehicle went from 45 MPH to 10 MPH this was due to a decentigrating piston, the vehicle manufacture advertised that the vehicle would cut power to protect the engine from causing it self further damage, this seemed like a great safety feature until it just happen, I had no control over the vehicle, it just seemed to take on a life of its own, the vehicles behind or adjacent to me had no warning that the vehicle would decrease the speed, so I had to muscle the care out of the swirling traffic, I was devistated that my car caused me such fear and dealing with the fact that the car could have killed me or some one else near me, I had the vehicle towed to the local dealer who had serviced the vehicle since it was new and the dealer explained that the piston in the internal combustion engine had decentagrated thus causing metal shavings to be distributed throughout the rest of the engine, and I would be charged for the total cost of the repair of the engine. It appeared that this should have been disclosed to the owner of the vehicle or placed in the owners manual, but the only response from mercedes was we change out these engines all the time they always blow engines, you can call mercedes-benz advocacy to discus the warranty from which I never receive a response. If the manufacture places know bad parts in to a vehicle and sales it to the public, then that manufacture should have to pay for the repairs of the customers vehicles either individually or thru a recall process.

Filed Jul 7, 2020 · Steering · 41,000 miles · MI

We have a 2016 mercedes c-300 vehicle that had a recall on the steering column concerning a latch bolt. Unknown if this recall pertains to the safety concern itself, after this fix the electronic communication system failed and causes this vehicle to lose power steering and would/can result in a crash. My family was traveling at speeds of nearly 70mph on the interstate and the entire steering system shut down forcing us to manually force the vehicle to the side of the road. When this fails, it will only steer straight ahead, if you are steering in any directions, you must force the steering wheel to right or left. Mercedes says their products often fails and this is acceptable. Everyone must understand when this fails this vehicle will only steer straight in the path it is going, if you fail to catch this in time, the vehicle will continue on the path to where the steering wheel is centered, if you do not catch this in time the force of the vehicle to stay on path is uncontrollable. The cost to repair is over $4300 and mercedes will not work to fix this or take notes to how serious this problem is.

Filed Dec 17, 2018 · Transmission · IN

2016 mercedes benz cla. Consumer writes in regards to loss of power while driving. *ld the consumer stated on multiple occasions the vehicle loss power and drove roughly. The manufacturer advised having a fuel injector replaced, but the failure recurred.

Filed Oct 9, 2017 · Fuel system · 8,500 miles · WA

Car cannot be driven when gas gage shows a little bit less than tank. The range on the car showed almost 90 miles to empty on highway driving and all of the sudden the engine started to lose power and engine light came on, pulled to the side of road limping along at 20 miles per hour with gas pedal all the way to the floor and then engine shut down by itself after 2 miles. After engine shut down all lights on the dash board lit up and needed to turn off car. Restarted the car and the car would not drive in reverse, manual paddle shifter would not work at all, and driving a few yards was impossible. Car shut down a few times and then low gas light came on (two miles before that the range on the dash board was showing almost 90 miles to drive until empty) after this happened, I got towed and put some premium gas. Started the car (after about one hour of the first incident), the engine light was still on and started driving at slow speed to make it home. After a few hours/overnight started the car normal in the morning (no sign of losing power) and engine light turn off. Need to mention that car had fuel tank and other emission components replaced under warranty three months ago for a similar but not identical issue. Problem appeared to happen when tank is either almost full or almost empty and driving long distance on the highway.