While driving the vehicle on the highway, the engine suddenly lost power, making the vehicle difficult to control while navigating to the shoulder. The engine then stalled and would not start. Vehicle was towed 120 miles to nearest dealer where they replaced the fuel pump and related parts, which fixed the problem, including the following: about two weeks prior to this, another dealership had worked on the car due to intermittent difficult starting. They were unable to duplicate the problem, but did replace fuel filter and related parts. All repairs were out out of pocket expenses. Since then, mercedes-benz sent a letter notifying that the warranty had been extended on fuel tank components. The letter included instructions on how to place a claim for prior expenses that are now covered under this extended warranty. A claim for reimbursement of the repair charges incurred at both dealerships was submitted to mercedes. Mercedes subsequently approved the claim, and I received reimbursement for the work done at the first dealership. When I approached the second dealership for reimbursement for the work that actually fixed the car, they denied my claim, even though my claim was already approved by mercedes. After many email communications, the customer service representative sent a final letter on december, 2017 declaring the case closed. Looking forward to any help you can provide in this matter.
2007 Mercedes-Benz E350 fuel system complaints
Page 3 of 10: complaints 41 to 70 of 254, newest first, as owners wrote them.
"strong smell of gas on 2007 mercedes benz e350" whenever I fill my car with gas, there is a strong gas smell on the inside and outside of my car. It is so strong that it causes my entire garage to smell like gas. It is more pronounced when I fill my tank up with gas. As the tank empties with driving, the smell is less strong. This strong smell of gas is everpresent with a full and partially filled tank. This has occurred for some time now. Today, I took my car to the mercedes benz ontario dealer service department to ask for repair based on an extended recall (and unlimited mileage), they said they will not repair it using the recall, too many miles. My current mileage is 178278. Mercedes needs to recall all model years. This is very dangerous, and I question the liability in the event one of these cars catches fire as a result of the fuel system defect which mercedes is not willing to repair.
Good morning, I purchased my 2007 mercedes e350 in april of 2016 with a 161,000 miles on the car. I have noticed several weeks after, the car began to smell like gasoline fumes after, I filled up. I decided to partially fill up during the next visit. It does work sometimes . However, I now notice the pugent odor has become stronger. I drive with the back window partially down post fill-up to avoid being over-whelmed by fumes.
Fuel assembly recall. Mercedes benz e350 2007 inside and outside pungent fuel odor when filling gas tank. Watery eyes, nausea, headache and chest congestion when breathing in fumes.
There is a recurring smell of gas when the tank is filled above 1/2 or so. Upon inspection by a mechanic, the tank is metal and is leaking in spots at the top of the tank. Mercedes benz issued an extended warranty for 15 years to cover this make, model and year but for some reason this specific VIN number is not being honored by mercedes. The mechanic says this is a safety issue and must be addressed as timely as possible. There is a bulletin from mercedes benz dated january 2015 that speaks specifically to this issue. I have contacted two different mercedes benz service departments (daytona beach and north orlando) who confirm this is a serious issue and it needs to be addressed. They both referred me to the mercedes benz customer service assistance center in new jersey. Upon contacting them, they said my issue had to be elevated to a managerial level for follow up but I have not heard back from anyone as of this complaint. I find it terribly frustrating and concerning that a known problem like this is not being more aggressively addressed to ensure my family's safety. If I wasn't living this situation myself I would not believe it - this is ridiculous. Please help!!!
the federal safety agency ACTION NUMBER: PE12001 FUEL LEAK WHEN TANK IS FULL.
Strong gas smell when tank is filled all the way. This smell is prominent both when stationary or moving. The smell goes away when the tank is 3/4 full or less. Gas has leaked from under the rear seat on occasion. The smell fills up the interior of car as well as outside. Makes my whole garage wreak of gas and feels very unsafe.
Fuel pump leak.
When gas tank is filled there is a very strong gas smell. The fumes fill up the whole garage and can be smelled while driving. Once fuel is down to 3/4 tank the smell goes away. Dealer says my car is pzev and therefore does not qualify for action pe12001. They say my vehicle is exempt from the warranty extension afforded all other cars in its class. Looking for recourse as my mechanic says the fuel system is identical in the pzev and non pzev vehicles.
Pungent fuel odor after filling up gas tank. The smell is so strong that it causes drivers nausea, headaches, and dizziness. Local dealer (rbm of alpharetta) states: "my tech found the fuel sending unit sealing ring to be cracked and leaking when he pulled up the back seat. Then he got the vehicle up in the air an could see fuel residue on the back side of the fuel tank that had dripped down from the top. The solution for repair is to replace the fuel tank assembly, reason for this is your vehicle is a pzev or partial zero emissions vehicle. The fuel tank and sending unit are sealed from the factory for zero emission standards. When you arrived this morning I reviewed the vmi for your car to show you it was not part of the warranty extension for the fuel tank you spoke of. I still ran coverage for your vehicle to see if mercedes would cover the repair but it is outside the warranty period for this repair." I'm not sure of the integrity of mercedes-benz, but I will soon find out. This is obviously the exact same problem experienced on the vehicles under the warranty extension issued by mbz, but since my vehicle was originally purchased in california (pzev), they are denying the claim. I'm assuming this is due to the fact that the repair cost is much more significant than the traditional (non-pzev) design. The pzev vehicles need the entire fuel tank replaced versus the simpler (and less expensive) fuel sending unit for the non-pzev cars. Otherwise, this is the exact same problem...only a different fix. This is a significant safety issue admitted by my service advisor. He stated, that the car is dangerous to drive in the current state. I am currently escalating with mbz leadership and hoping they will hold integrity as a business and do the right thing and fix it under this extended warranty.
Strong gas fumes inside the car. Started smelling it after 100,000
I'm smelling a heavy gas odor in my vehicle. Like there's a leak in the back seat.I feel unsafe in my vehicles. Is this problem covered under recall?
Tl* the contact owns a 2007 mercedes-benz e350. While driving 75 MPH on the highway, the vehicle ran out of fuel and shut off. The dealer diagnosed that the fuel pump was faulty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 116,000.
Hello guys. I am having an issue with my e350 (07), everytime I fill up my tank I can smell the gas. I don't smell it inside the car but outside the car and it is strong. It is really strong that you thought the gas spilled. Once the gas goes down to like 3/4 of a tank the odor will be gone. I tried tracing where the gas odor is coming from and I think it is under the fender on the rear driver side.
When I fuel the car to full, there is the high odor of fuel. Only when the car is full, I can smell the odor of gas. The vehicle is stationary, in the garage.
Tl* the contact owns a 2007 mercedes-benz e350. The contact smelled a fuel odor inside and outside the vehicle. The vehicle was taken to the local mechanic where it was diagnosed that the fuel pump was faulty. The vehicle was not repaired. The failure mileage was 160,000.
Tl* the contact owns a 2007 mercedes benz e350. The contact stated that after the vehicle was refueled and driving at various speeds, a fuel odor emitted from the vehicle without warning. In addition, the contact mentioned that after the vehicle was parked in the garage, a fuel odor was present inside the residence. The vehicle was taken to an independent mechanic where it was diagnosed that there was a leak inside the fuel tank and the fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,640.
Tl* the contact owns a 2007 mercedes-benz e350. After the vehicle was refueled and driving at various speeds, a fuel odor emitted from the vehicle without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 36,000.
Tl* the contact owns a 2007 mercedes-benz e350. The contact stated that there was an abnormal fuel odor in the vehicle and it experienced a complete loss of power. The contact stated that the vehicle could not be restarted. The vehicle was towed to the contact's residence. The vehicle was taken to the dealer where it was diagnosed that the fuel pump was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 142,000.
My car is having a extremely strong gasoline smell inside and outside of my car after I fill up the car. I have not seen any gasoline leak on the ground. But the smell inside and around the car is getting worse as time goes by and now I am afraid to park the car in the garage. I started noticing the smell 8-10 months ago and it has been getting worse after fill up. The smell is noticeable after the the tank is half empty. This is a serious risk that needs to be addressed by mercedes benz. Mostly I smell the gas when the car is parked. The rear seat passengers have complained about the strong smell when the car is moving as well.
I have been reading all fuel related complaints regarding my vehicle and its overwhelming the amount of complaints over the same thing. I have a gas odor in rear left side of vehicle after I feel my car. My certified mercedes mechanic inspected the rear seat are and notice fuel at the sending unit on top of tank. Mercedes benz says my VIN is not part of the extended warranty but yet I have the exact same problem that those non pzev vehicles. Is there some kind of ruling or agreement says mercedes needs to resolve this problem??
Strong odor of gasoline after filling tank. Vehicle was stationary. Noticeable by driver and passenger when opening door upon egress. Also when walking around rear of vehicle.
This report is an additional inspection report for odi number 10745880 on 07/28/2015 and 10855318. It is an identical fire incident that I attach an inspection report for your further investigatio, mercedes benz may have to make a recall to replace fuel hose for the public safety with these repeated incidents.
My car for the past month has had a terrible fuel smell every time I filled my car up. The fumes smelled awful and they would make me sick. I kept asking mechanics what is going on, and when I called mercedes they said my VIN number didn't match the recall. This was a total lie. I was never notified that there even was a recall. After getting to a person who has a position of more authority I was told to have the car towed to the dealership where it sits now. However I got the runaround first from corporate mercedes. Then when I was driving down a busy street the car completely stopped. I was caught in a busy intersection. When I checked on line I found out about the class action suet. I read all the complaints and almost all of the stories for 2007 e350's matched my issue. I have no idea if mercedes will stand by their name and fix this very dangerous problem. If not I will call my lawyer.
Bought this car for my wife and we stopped to fill up the gas tank and once it was full we began to smell a very strong odor of gas
The gear shift keep getting stuck. The car revs and doesn't change gear when driving it stays in the first gear. Then when it does changes the gear skips, causing a jolt in the car. Brought it to the shop and was told that it's a default sensor that's not picking up, causing it to skip. Two separate shops and they told me to make this complaint. I've called the number on this site months ago, made a complaint and still nothing. I've seen quite a bit of complaint on this matter on this site, yet no change. This can be very dangerous because the car stalls which endanger the operator of the vehicle, passengers, and other motorist on the road. This can cause an accident. I'll use today's date because I don't remember the specific date I called before. Very dangerous
Tl* the contact owns a 2007 mercedes-benz e350. After refueling the vehicle, there was a strong odor of fuel inside the cabin. The vehicle was taken to the dealer where it was diagnosed that the fuel sending unit failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was unknown. The failure mileage was 86,000.
Strong fuel smell after gas tank fill up under rear seat. Did research from the federal safety agency who stated mercedes had extended warranty for fuel tank components leak. Notified rbm mercedes atlanta of problem who verified extended warranty and agreed to repair fuel tank leak. However rbm mercedes notified me that the rear seat cushion was so saturated with gas fumes that they could not get smell out without replacing rear seat cushions which mercedes would not cover this cost of $550. They will replace components to delete fuel leak but not stand behind the consequences of the leaky fuel system.. Their inferior fuel system is the cause of this unbearable fuel odor that remains after their tank repair should and must be considered a part of the fuel leak problem. They should bear the expense of correcting this health hazard gas fuel smell. Exposure to this fuel smell is a real and serious health hazard that cause impaired driving abilities and permanent health consequences and must be dealt with quickly to eliminate any further exposure. Jack atlanta, ga.
Tl* the contact owns a 2007 mercedes-benz e350. While driving approximately 25 MPH, a strong odor of fuel emitted inside the vehicle. There was no fuel visible on the ground. The failure became progressively worse and occurred whenever the vehicle was in operation. The vehicle was taken to the dealer where it was diagnosed that the fuel tank would need to be replaced. The part was placed on special order. The manufacturer was not notified of the failure. The approximate failure mileage was 73,400.
Smelling strong gasoline inside and outside car after running the vehicle, why doesn't recall no. 2008020001 apply to my vehicle, esp warning light come on and gear-shift got stuck, I can't shift to other gear from park position.
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