The engine light warning or indicator light failed to appear when engine began misfiring and shaking causing connecting rod to put a hole in the engine. My safety and the safety of others was put at risk because engine failure can produce the following safety hazards: The primary safety hazards to others include: • Sudden Oil Slick on the Highway: The engine block holds the vehicle's motor oil under pressure. When the rod punctures the block, gallons of hot oil can instantly dump onto the road surface. This creates an immediate, highly slippery oil slick, causing trailing vehicles to lose traction, skid, or crash. • Engine Bay Fire: The expelled motor oil and fuel vapors/spreading vehicle fire • Flying Shrapnel: Metal fragments from the piston, rod, or engine block can be violently ejected from underneath the car. • Immediate Loss of Vehicle Control The problem has been confirmed by the dealer and inspected by others. There were no warning lamps, messages, or lights prior to the failure.
2021 Mercedes-Benz GLE 350: engine failure
7 of the 49 complaints about the 2021 Mercedes-Benz GLE 350 describe engine failure.
- owner complaints
- 7
- of this car's complaints
- 14%
- recalls
- 0
Engine failure by model year
- 20221
- 20217
- 20203
- 20181
- 20161
What owners say
While driving at night all error light showed up. I slowed down to the side of the road and while I was slowing down the engine died. I tried to start the car which worked but when I pressed the gas the engine died again. Tried it two more times with the same results. Then turned the car and waited a bit with the engine running. slowly started driving and was able to get home driving 20 mph. The next day took it to a shop that said that the battery was weak and they replaced the battery. Drove out of the shop and started hearing nosies from the engine. Immediately came back and was advised to take it to the dealer. Towed it to the dealer that checked it and said that they found metal in the oil filter and that I need to install a new engine. I read online and found many complains about the same engine issue with 2021 Mercedes GLE 350. Mercedes refuses to take responsibility that they built a faulty engine.
This is regarding a 2021 gle 350. The car was parked overnight and in the morning was unable to start or crank . I had to tow the vehicle to the service center that has maintained the car since purchased date and they told Me there’s a problem with the engine and I will need a new engine costing $28,000 dollars., the car has 42,000 miles and has an impeccable service history with Mercedes Benz. They did not tell me any specific engine part that’s faulty. There was no warning lights, check engine lights. Had I been driving this car and it happened it could have been catastrophic.
There is a known issue with the Cylinder Heads on specific models of Mercedes vehicles. Symptoms of M264 Cylinder Head Failure If your GLE 350 is experiencing these symptoms, it may be covered under the extension: Check Engine Light (MIL): Often triggered by misfire codes. Rough Idle: Noticeable shaking or uneven idling when stopped. Loss of Power: Potential stalling or significant power reduction during acceleration. Low Compression: Diagnostic tests often reveal low pressure in one or more cylinders. This is not being addressed my Mercedes USA where Mercedes Canada has offered an extended warranty. Using social media I have comprised a list of over a hundred impacted owners. Many more exist. What this does is cost catastrophic failure of the engine leaving the driver stranded in whatever lanes they were traveling in. I am disabled and for me this created a life threatening situation. When reaching out to MBUSA the answer is simply "not warranty exists" where MB Canada has extended the warranty to an additional 15k miles from notice. My engine blew. The replacement cost is near $20,000 dollars. The mileage on my engine was 65k. Many others are impacted and a class action lawsuit is the only other course of action it seems. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Original owner of a 2021 GLE, purchased on April 21, 2021. The vehicle is currently 4 years and 6 months and 22 days old with approximately 49,000 miles. Despite meticulous adherence to all scheduled maintenance performed and no warning lights activated the vehicle suddenly shutdown and would not restart. According to MB maintenance department it suffered a catastrophic and complete engine failure. This type of premature and total engine failure in a properly maintained, low-mileage vehicle is clearly a defect in material or workmanship. This is a serious safety defect that rendered the vehicle completely inoperable with no warning. Issues are resulting from valve guide wear issues, camshaft codes, valve openness, and no-compression symptoms, camshaft, timing chain, etc.
On August 6, 2024 my vehicle reported " The state of charge of the starter battery in the vehicle Mercedes-Benz GLE 350 SUV is very low". We took it to our local dealership to have the battery replaced but upon receiving the vehicle we started having issues. The vehicle would shake and loose power. Upon turning off and turning back on the vehicle would continue working properly. We proceeded to have a local shop diagnose it since our 2021 vehicle was about 10k over the covered warranty and our local MB dealership is not very efficient. They recommended remove and replace engine cylinder head assembly. The warning lamp was for the battery and what followed after the starter battery getting replaced was the engine light. The problem that was concerning was the loss of power driving on the expressway. The vehicle is available for inspection upon request. Vehicle diagnosis from shop available upon request.
Complete engine failure in traffic. Prior to vehicle stopping it did not give me any message that the vehicle was having a problem. The total milage on the vehicle is 21,908. Other than being told the engine has to be replaced, I have been given no information upon what cause the failure. All service requirements have been done timely. The failure occurred on August 25th and as of Oct 19th I have not been able to get an ETA on when the replacement will arrive from Germany. I was on vacation to Las Vegas when the incident occurred. The vehicle is currently located at Fletcher Jones Import 7300 W. Sahara Ave Las Vegas NV. First noticed engine with slight miss as I was 70 miles from Vegas. Miss got worst until I started hearing a rattle from passenger side of engine. At time it shut down I was in traffic at stop light in Vegas.
Service bulletins that may apply
- In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the...
- Red coolant warning in instrument cluster
- CEL light on with no drivability concerns
- CEL light on with no drivability concerns
- -Check engine light illuminated
- CEL light on with no drivability concerns
- Engine
- Dear Mercedes-Benz Owner: In our continuing efforts to ensure the proper performance of Mercedes-Benz...
Related recalls
No recalls on record for this model year.
Questions about the 2021 Mercedes-Benz GLE 350 engine failure
Is engine failure a common problem on the 2021 Mercedes-Benz GLE 350?
7 of 49 owner complaints about the 2021 Mercedes-Benz GLE 350 (14%) mention engine failure. The model year with the most reports is 2021.
Is there a recall or service bulletin for this on the 2021 Mercedes-Benz GLE 350?
There are 0 recalls and 26 service bulletins for the same area of the car. Check them below with your VIN.
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