2009 Mercedes Benz ML350: fire, smoke or burning smell

Filed Dec 30, 2022 · Electrical · 140,000 miles · AR · fire

The contact owned a 2009 Mercedes-Benz ML350. The contact stated while driving 45-50 MPH with his wife in the front passenger seat and his children in the rear seats, his wife smelled a strong burning odor and saw smoke coming from underneath the front passenger seat. There was no warning light illuminated. The contact immediately veered to the side of the road. Both the contact and his family exited the vehicle and ran away from the vehicle. The contact stated that approximately 30 seconds after exiting the vehicle, the vehicle caught on fire and exploded several times, causing a nearby tree to catch on fire. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. A police report was filed. There were no injuries sustained. The vehicle was towed to a tow yard where it was awaiting to be totaled. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

Filed Jul 19, 2021 · Lights · 85,000 miles · OH · fire

The contact owned a 2009 Mercedes-Benz ML350. The contact stated while driving 35 mph, she detected a smoke odor inside the vehicle and pulled over. The contact saw that there was smoke coming from the trunk before the vehicle caught on fire. The SRS and battery warning lights were illuminated. The fire department was able to extinguish the fire. A fire report was not filed. No medical attention was received. The vehicle was towed to a towing lot and deemed totaled by the insurance company. The dealer and another dealer Mercedes-Benz of Bedford (18122 Rockside Rd, Bedford, OH 44146) were made aware of the failure. The contact was informed that the Vin was not under recall. The contact attempted to contact the manufacturer but was unable to speak to a representative. The contact related the failure to the federal safety agency Campaign Number: 09V076000 (Exterior Lightning). The failure mileage was 85,000.

Filed Jul 19, 2021 · Lights · OH · fire

THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11425551*DJR The contact owned a 2009 Mercedes-Benz ML 350. The contact stated while at the stop light, the warning message "SRX Malfunction, Service Required" appeared and the battery warning light illuminated. The contact stated as she smelled a burning odor, she veered to the side of the road and exited the vehicle. The contact noticed smoke coming out of the windows of the vehicle. The contact stated fire had started in the trunk of the vehicle and she was able to extinguish it with the assistance of the fire department. There were no injuries sustained. The vehicle was towed to a tow lot, where it was totaled. The dealer was made aware of the failure and informed the contact that the vehicle was not included in the recall for the federal safety agency Campaign Number: 09V076000 (EXTERIOR LIGHTING). The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.

Filed Dec 23, 2016 · Electrical, Seats · 31,000 miles · NJ · fire

Tl* the contact owned a 2009 mercedes-benz ml350. While driving, a burning rubber odor and smoke were present under the front passenger seat. The driver exited the vehicle and, within moments, flames completely engulfed the vehicle. The fire department extinguished the fire. A police report was filed and there were no injuries. The vehicle was destroyed. The cause of the failure was not determined. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 31,000.

Filed Jan 2, 2014 · Body, Electrical · 45,000 miles · PA · fire

My mercedes ml350 was parked on a residential street. Flames began shooting out of the right rear taillight. By the time that we saw it and extinguished it the entire back of the car was on fire and the car totaled.(matter of minutes) the fire department was called. I have pictures showing that fire came from the electrical panel in the right rear of the car. I had no previous indication other than a half an hour earlier the left rear taillight was stuck on. Also twice in the past year I called the dealer to say that I thought that there was some problem with the car because the air conditioner would randomly stop cooling. When I took it in they could never find the problem - it was intermittent. Since the fire mercedes customer service has been terrible. I asked them to replace my lost belongings not covered by insurance (this wasn't much) and it appears that all they wanted to do was get rid of me and sweep this issue under the rug. Customer service mercedes offered to give me $4,000 off the best deal that I could negotiate off a new mercedes at my local mercedes dealership if I was too buy a new one - they several times gave extended me this offer - when I went to the dealership and got a price, customer service mercedes took back their offer. When I asked to speak to a supervisor the attendant hung up on me. The dealership was good to deal with - customer service was terrible terrible! I've called three times since and they will not put a supervisor on the phone. There is a problem with this car - it should definitely be looked into so that it doesn't happen to others. I'm very grateful that the fire didn't start while the car was parked in my garage or it could have been a catastrophe. I have pictures if anyone cares to see proof of what I'm saying.