1999 Mercury Cougar visibility problems

Filed Mar 15, 2012 · Visibility · 135,000 miles · OH

Tl* the contact owns a 1999 mercury cougar. The contact stated that the sunroof separated from the vehicle, which could cause possible water damage. The dealer and manufacturer were notified, but denied any assistance with repairs of the failure. The vehicle was not repaired. The failure mileage was 135,000 and the current mileage was 139,000. The VIN was unavailable.

Filed Jul 25, 2007 · Visibility · 83,000 miles · OH

Tl*the contact owns a 1999 mercury cougar. He stated that the sunroof shifted to the side and he heard a crack when he attempted to open it, which caused the bracket to break. The problem occurred on two occasions. Approximately one year ago the track and bracket were replaced however the sunroof would no longer close. The failure mileage was 83,000 and the current mileage was 87,000.

Filed Apr 10, 2007 · Visibility · 108,000 miles · ME

Tl*- the contact has a 1999 mercury cougar with a failure mileage of 107,000. When the contact opened the sun roof she heard a snapping sound. The contact took the vehicle to the dealer, and was told that she had to replace the sun roof assembly. She felt that this was a very expensive repair for a part that only needed a plastic piece replaced. The current mileage was 137,000 miles. *ak the consumer has provided multiple pages of various customers and the problems of their mercury cougars which are located on www.cougarsunroof.com and broken sunroof poll. The consumer has also provided the invoice with an estimate for repair. Update 05/09/07

Filed Jan 20, 2007 · Visibility · CA

Sunroof broke loose. Is stuck now but could potentially release from vehicle while driving. This is a major issue affecting many many vehicles. Refer to www.cougarsunroof.com. List of over 1000 complaints there. It is only a matter of time before this gets someone killed. I have a bachelor's degree in fire protection and safety engineering technology from oklahoma state university's world renowned program and this is a serious issue.

Filed Jul 25, 2006 · Visibility · 95,000 miles · MS

The sunroof on my 1999 mercury cougar has stopped working. It stopped in the raised position and upon investigating the problem it seems that the plastic pieces on the track have broken. While researching the problem I discovered that this is a known problem and can be dangerous because there have been many reports of the sunroof panel actually flying off the car while moving. Ford/mercury knows this was a problem because they changed the plastic pieces to aluminum after this manufacture year. It is a shame that someone doesn't make this company fix the problem before someone gets hurt or killed by one of these sunroof's malfunctioning and flying off the car or falling on someone while trying to get it to close. Your attention in this matter would be appreciated.

Filed Jul 19, 2006 · Visibility · 78,000 miles · MI

Sunroof failed to close on 99 mercury cougar looked on the web and I am not alone http://www.cougarsunroof.com/.

Filed Jul 19, 2006 · Visibility · 53,900 miles · PA

Faulty equipment in the sunroof assembly (plastic pieces that hold the sunroof to the track guides). These pieces also take a considerable amount of "stress" when the sunroof is in the open position. They are supporting most of the weight of the sunroof itself. And also on my car, left side track is broken and jammed. Take a look at www.cougarsunroof.com please take the time to read some of the complaints. They focus around the same problem, as I have described above. I think a recall should be issued for any 1999 and up mercury cougar that have sunroofs.

Filed Jun 22, 2006 · Visibility · 56,000 miles · IL

The issue is with the design flaw for a sunroof on the 1999 ford mercury cougar, which happened about a month ago when trying to open one day. I bought the car with low mileage of 53000, sunroof one of main reason for purchase. Did some research, there is great website that shows thousand plus owners who have had same problem and no help from ford. Problem is small plastic piece in design of sunroof cannot support roof, therefore breaks and entire roof must be replaced even though part cost a few dollars. The cost to fix vehicle from ford with labor has been quoted between 1500-2500 dollars, unbelievable for design flaw. Also causes safety issue for some as sunroof is loose on top of roof and will not shut all the way for many owners, but since no injuries have been reported yet, ford has not recalled faulty design. My only request is that someone from agency takes a look at the this website as the administrator has done a terrific job explaining the problem, the unfair treatment from ford, and also complies a very long list of owners who have all had the exact same problem. The website will allow the agency a very good understanding of the issue and hopefully take action for those who feel cheated by the company (I was directed to the federal safety agency from that site). Please review this website as it will explain all that is needed for the complaint and hopefully allow the agency to take some action for the consumers. Http://www.cougarsunroof.com/faqs.php and http://www.cougarsunroof.com/index.ph.

Filed Jun 18, 2006 · Visibility · OH

1999 mercury cougar sunroof broke and the cost of repair is unbelievable! I have seen many websites with the same complaint. Thousands of complaints. Something has got to be done. There has to be something wrong when all these sunroofs are breaking constantly.

Filed Apr 28, 2006 · Visibility · 40,000 miles · CA

Sunroof failed to close at 40k miles and is stuck open. It will cost about $2k to fix. It rattles when driven and I am afraid it will fly off on the freeway. I am concerned for the safety issue not to mention that all sorts of weather conditions have ruined the interior of the car. I read about this site on a web site devoted to broken cougar sunroof's ( www.cougarsunroof.com ) and there are over 800 people with the same complaint already. Please look into this before someone does get hurt.