The sunroof broke, is a common and known problem (with a website dedicated with over a thousand testimonials). Ford refuses to do anything. Only option is $1700 repair.
1999 Mercury Cougar visibility complaints
Page 2 of 3: complaints 11 to 40 of 52, newest first, as owners wrote them.
We bought our first cougar in 2001. It is a 1999. A month after I bought it, the sunroof broke and froze in the up position. I had an extended warranty that was told to us covered this part. When took it in to get looked at, it did not cover it and they said that the sunroof would cost $2000 to fix. Rain, snow, and anything else comes into my car now and the fabric is now ruined. It is utterly ridiculous that this manufacturer made such a faulty product and refuses to do anything to help fix it. I haven't seen a cougar since with a sunroof that is not broken. Please recall this item!!!
My sunroof broke and almost flew off of my car!!!!!!
(1) sun roof was closed for about 1 month prior to event. (2) sun roof began to open and stopped, remaining in a partially open position. (3) failure is not corrected. Parts and labour will run $1500. Safety concern in the event of a crash, sun roof in a partially open position may cause additional injuries to passengers. Additionally, concern about sun roof remaining intact in the open position for extended period of time during interstate driving. Possibility that sun roof may dislodge.
Sunroof arms break and sunroof goes flying off the car at high speeds. There are also over 800 people with this simlar problem. The full list is at www.cougarsunroofs.com.
I have had multiple problems since I purchased the car in 10/99. I have had the sun roof replaced once and now needs it again for the same reason; the track broke ($1000 to fix, $2000 if I go to the dealer). The ignition switch has been changed twice because it sticks (it need to be changed again). In 2/00 it started: whenever the car got cold, the car would either not turn on or would just shut down while I was driving. The car was brought to the dealer multiple times for the same problem. He changed numerous parts but was unable to resolve the issue, until a 2004 recall for something to do with the fuel system. About three years ago the engine light came on at which time the dealer replaced the catalytic converter. A few weeks later the engine light came on again at which time the dealer told me it was the head gasket. That, I had replaced by an independent mechanic and then still had to bring it back to the dealer to have the catalytic converter done a second time, and to have the computer reset to have the engine light shut off. Anytime I have work done on the car, even just maintenance, the check coolant light or the engine light comes on and I have to bring it to the dealer to have it shut off. In 9/05 the coolant light illuminated and a day later the engine light came on, I brought the car to an independent mechanic who changed the overflow tank because he believed it to be a bad sensor. After fixing that, the engine light would not go off as well as one of my brake lights. He did multiple tests and determined that it is something electrical, unfortunately he could not pinpoint the exact cause of the electrical problem. For some reason those lights have gone off but I expect them come back on soon.
My blower fan quit working on anything but high. I took it to a mechanic and he found the heater blower resistor had gone out and it melted the connector. There is a safety recall program for 1999 mercury cougers 01s22.
Consumer complained about a sun roof problem. When the button was pushed to raise the roof it went off the track. Consumer contacted the manufacturer, who was not standing behind its product.
The consumer noticed that the blower malfunctioned. The consumer drove the vehicle to the dealer for inspection. The mechanic informed the consumer that the heater blower resistor needed to be replaced. Please provide further details.
The battery seemed low on the car, indicated by interior lights not being very illuminated, but then dashboard lights started flashing and windows rolled up very slowly. I charged the battery for many hours and it took a charge, so I could get to the mercury dealer. It died when I got there and they were closed, so I had to jump it and move to a safe location to leave overnight. This had happened twice before in the past 2 1/2 years, so I new it was the alternator again! That's three alternators in 2 1/2 years. This time I am out of warranty and am expected to pay $550 for a recurring problem that clearly will happen again. The dealer can not tell me why this is occuring, and ford "customer service" could care less. After researching this problem on the internet, it seems that many cougar owners have experienced this problem continually. I have also had to have the transmission replaced, as well as the motor for the sunroof.
Sunroof fails to open... Over a $1000 to repair... Plastic rail at fault... Funny 2000-01 have metal rails... Why wasn't this defect recalled-if manufacturer knew of weak part. Now passes this fault on to the consumer instead of fixing it....at high price to repair.
Sunroof opens when switch is pushed. Then when switch is pushed the sunroof will not close. You can hear the motor trying to work to close the sunroof but it just never happens. After waitng a few hours to a couple of days and then try to close the sunroof by pushing the switch, the sunroof will close. The dealership said that the entire motor needed to be replaced which doesn't make sense becasue if the motor works to open the sunroof, then it should work to close the sunroof.
Sunroof will not work properly, just quoted $1000 for a whole new assembly, the car has only 32,000 miles on it. Have read numerous complaints about this, why isn't a recall being done????
Consumer states that the sunroof will not close. Cause is unknown. Please provide any further information.
I own a 1999 mercury cougar. I just bought the car in january of 2003 with 32,000 miles on the car. Two weeks after purchasing the car the alternator died, which is a common problem with this car, and the dealership replaced the alternator. But two or three weeks after that, my power sunroof broke, which is also a very common problem, and because the car was not under warranty anymore it cost me over $1200.00 with labor to fix. I have since learned that there are many cougar owners that have had the sunroof break because the 1999 and 2000 cougars were made with plastic rails that easily break. The 2001 and 2002 cougars were made with metal rails and work fine. The parts that you order now for the 1999 and 2000 cougars are metal, so my question is, why wasn't this a recall, and why should we all have to pay for a defective part that is very expensive and breaks only because it is poorly manufactured? When I bought the car I had no idea how much money I would have to put into fixing the stock parts, such as the alternator, sun roof, and fuel pump, and rear hatch door, which are also very common problems.
The sun roof did not work properly.
While driving, the windshield wipers come on and go off on their own. Consumer stated the problem is really noticable when making a turn, consumer has to play with turn signal to start again. Consumer feel this is very dangerous if in a down pour of rain. Please provide any further information.
The knob that adjusts the heat for high or low had stuck on low. The problem may be an electrical problem. Ts the sunroof had broken. Scc
While driving in the rain windshield wipers stopped working without any warning.contacted dealer.
Consumer noticed a blue wire hanging from the vehicles front.
I feel like such an idiot because I bought this car!! Unbelieveable problems, and now I have to try to sell this car. I paid $16000 for this crap, and then I had to pay $300 because the rotors warped on my rear brakes, and then the track on my sunroof completley broke, and that is going to cost me at least $800. Ford/mercury should be sued for making a totally crappy car. As you can see by the number of complaints on your website, something needs to be done about this!!!! Thanks, rosie
Sunroof ceased operating. Taken to mercury dealer approx. Aug/sept. 2001 was told whole roof assembly had to be replaced. Cost approx. $ 1500.00. Moonroof only had approx. 40-60 hrs. Use.
The vehicle developed a starting problem, it would crank excessively before starting, the dealer replaced the fuel pump but that only temporarily solved the problem as it returned shortly after replacing the pump. Nlm
Panic button went off on my mistake but alarm would'nt shut off had to get replaced, hatch wouldn't open properly, I had my brakes replaced 3 times because of squealing noise. And these windshield wipers for the fourth time now .
Vehicle experiencing a momentary loss of steering when driving over a water puddle, and intermittently causing malfunction to instrument panel lights. Dealer / manufacturer notified, and unable to locate cause. *ak both side mirrors fell off. The cd and the radio are not operational. The radiator hose broke after 2 months of purchasing the vehicle. The back window wiper failed. The sun roof failed. This vehicle had numerous mechanical problems.
Firestone firehawk gta tires (p215 50 r16) experienced vibration.
Sun roof failed upon opening. Jammed in track
Ive had problems with this car since I drove it off the lot almost every month it is in the shop for the same reasons first the radio has been fixed twice and then finally replaced the speakers have been replaced and that has yet to solve the problem, my trunk release on my car has been worked on atleast 4 times and they still think it is not a problem but they dont open it every day either, starting in january of 2000 I called the dealership 6 or more times complaining about the brakes and every time they worked on it they said all brakes pulsate and squeek a little but low and behold a recall letter suprised me in the mail today, my sunroof was in the shop dont know the date because it was squeeking and the panel that surround the keys was loose they"fixed" but the day I got it out of the shop for getting the radio replaced the sunroof quit totally, just talked to them today and they said they have had several people with the same problem it appears that the wiring in the sunroof it worn out I asked if this was normal for a car that was a year old and they said it was just from being opened and closed but im sorry its only a year old they said it is a 1200.00 dollar problem to fix without labor and couldnt garuantee that it wouldnt have to be replaced next year again . The alarm system randomly goes off and wont shut off its actually called a panic system but goes off like an alarm system after asking other cougar owners about theirs and comparing notes looks like we have all had the same things going wrong except a friend of mine has already had her engine rebuilt at 20,000 miles ------help me before mine goes out to. Thank you
Had to change front brakes 3 times . Now rear brakes have same problem and dealer refuses to change calling the problem acceptable. Sunroof assembly failed 3 times . Was driving for 3 months with problem before the part came in. Afraid the sunroof would fly off the car when in high speed.had to change intirior cloth 1 time because it had water stains. Had to change weather gard on driver side door and it is still not done right.window has marks from it when I open it.
Wheel nut wrench is defective.
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