Tl* the contact owns a 2002 mercury cougar. The contact stated that when applying the accelerator, the vehicle would hesitate, lose power and then surge abnormally. The dealer was contacted and advised that there was a recall under the federal safety agency campaign id number: 04v421000 (fuel system, gasoline) but the contacts VIN was not included. The manufacturer was contacted who confirmed that her VIN was not included in the recall list. No further assistance was offered. The vehicle was not repaired. The failure mileage was 116,000.
2002 Mercury Cougar fuel system complaints
Page 2 of 3: complaints 11 to 40 of 49, newest first, as owners wrote them.
Tl* the contact owns a 2002 mercury cougar. The contact stated that while driving at various speeds, the vehicle would stall or surge forward. The manufacturer was notified, and the contact was informed that vehicle was not included in the recall associated with the federal safety agency campaign id number 04v421000 (fuel system, gasoline). The vehicle was not repaired. The failure mileage was 110,000, and the current mileage was 115,000.
Tl* the contact owns a 2002 mercury cougar. The contact stated that the vehicle would hesitate to accelerate from stops and intermittently jerk while shifting gears. The vehicle was taken to an authorized dealer where they were in the process of diagnosing the failure. The contact was also informed that the vehicle was not included in the recall associated with the federal safety agency campaign id number 04v421000 (fuel system, gasoline). The failure mileage was 56,000.
2002 v6 mercury cougar chugs and stalls out at or below half tank of gas. Engine light diagnostic read out indicates replacing fuel pump, regulator, pressure sensor, or o2 sensor. Have replaced fuel pump however issue remains. Called ford regarding recall in aug 2004, but am told that my VIN# was not affected by this recall. Reading the description of the recall sounds all too familiar though.
Tl* the contact owns a 2002 mercury cougar. The contact was driving approximately 60-65 MPH when the vehicle became hesitant and would decelerate independently. The vehicle was taken to the dealer where he was advised that the air conditioning clutch would need to be replaced. The vehicle was repaired yet the failure persisted. The vehicle was taken to a second dealer where unknown repairs were made. The vehicle was repaired several times but to no avail. Most recently, the contact was advised that the fuel pump would need replacing. The vehicle was not repaired. The contact referenced the federal safety agency campaign id number: 04v421000 (fuel system, gasoline) and was advised by the dealer and the manufacturer that his vehicle was not included. The contact stated the consequence stated in the recall was the same exact failure he had experienced since 2003. The failure mileage was 20,000 and the current mileage was 105,000.
My 2002 mercury cougar has lost power, shuttered, misfired, and essentially broke down the same week I paid it off! My 2002 mercury cougar was included in the recall so I took it to a local dealership and they said my VIN number was not part of the recall? Hundreds of people have complained about this problem and ford is refusing to fix certain VIN number that they claim are not affected, how is this possible? There are away to many 2002 cougars with the same problem. Ford is refusing to fix the problem and now I have a car that does not run. This car has had a problem with stalling and shuttering since day 8 of purchase.
Tl* the contact owns a 2002 mercury cougar. The contact stated that the vehicle would stall intermittently without warning. She was able to locate a recall for the exact same failure for her year, make and model vehicle. The dealer stated that her VIN was not included in the recall campaign and any repairs would be at her expense (the federal safety agency campaign id number 04v421000: fuel system, gasoline. The failure mileage was unknown and the current mileage was 72,000.
Tl*the contact owns a 2002 mercury cougar. He stated that the vehicle began to hesitate and lose power. The failure was identical to the federal safety agency campaign id number: 04v421000; however, the manufacturer informed the contact this his VIN did not apply to the recall. The current and failure mileages were 127,000. Updated 12/30/09 *cn the fuel filter was replaced. Updated 12/30/09
2002 cougar exhibits "engine hesitation, loss of power, surging, and other similar symptoms". Your website shows a extended warranty for this as our mechanic says we need a new fuel pump. Ford denies the car is covered.
Tl*the contact owns a 2002 mercury cougar. The contact stated that the fuel delivery module (fdm) reduced and eventually blocked the flow of fuel to the engine. The vehicle lost power while driving 50 MPH. The vehicle was repaired twice, but the failure still persists. The manufacturer stated that the VIN was excluded from the federal safety agency campaign id number 04v421000 (fuel system, gasoline). The failure mileage was 112,000 and current mileage was 113,184.
Tl*the contact owns a 2002 mercury cougar. While driving approximately 45 MPH on normal road conditions, the contact heard a loud noise and experienced a low power response when the accelerator pedal was depressed. There was also engine hesitation and the check engine warning indicator illuminated intermittently on the instrument panel. The vehicle was taken to an authorized dealer for diagnostic testing and they stated that the fuel delivery module failed. The technician stated that the VIN was excluded from the federal safety agency campaign id number 04v421000 (fuel system, gasoline), although the failures were identical. The vehicle has not been repaired. The VIN was unknown. The failure mileage was 88,500 and current mileage was 89,000.
Tl*the contact owns a 2002 mercury cougar. While driving 15 MPH, the vehicle began to hesitate and then stall. Occasionally, once the vehicle is started, the engine revs randomly and loudly, and does not run smoothly. The vehicle has not been diagnosed by the dealer. The contact discovered the federal safety agency campaign id number 04v421000 (fuel system, gasoline), but his VIN was not included in the recall. He believes that if the failures are identical, his vehicle should be included in the recall. The failure mileage was 61,500 and current mileage was 63,000. Updated 07/15/08 *bf updated 07/15/08.
I have a 2002 mercury cougar that has severe stalling, rough idle and extreme surging while driving of at idle. The vehicle has stalled while my daughter was driving many times. I did a search and found campaign #04v421000 on your website and this car exhibits all the signs detailed out in the campaign. I called my dealer (dave knapp ford) and the service manager did a VIN search and said this vehicle wasn't included in this campaign. My complaint is that my vehicle fits these symptoms to a "t" and that, I believe that is should be covered, especially if it's a known problem! By the way, this has been occurring for several months now and I am fearing for my daughters safety. Thank you.
Tl*the contact owns a 2002 mercury cougar. The contact stated that the vehicle began to lose power while driving, which made it difficult to steer the vehicle. He experienced difficultly pulling the vehicle to the side of the road. After approximately 15 minutes, the vehicle was able to be restarted and operated normally. He drove the vehicle home and later called the dealer. The dealer advised him to bring in the vehicle and they made repairs at the cost of $697. The failure was identified as being included in the federal safety agency campaign id number 04v421000 (fuel system, gasoline). The failure could cause engine hesitation, loss of power, surging, and other similar symptoms. Over time, the filter may become sufficiently blocked and cause the engine to stall. The failure mileage was 84,000 and current mileage was 86,000. Updated 07/16/08*lj the bushings and clutch were worn. The fuel pump and fuel sender were replaced. The engine light was on. The dealer replaced a leaking intake. Updated 07/16/08
Engine hesitation, loss of power, surging and stalling leading to near misses in traffic ,at stop lights & while turning a corner. Ford and their dealers claim that their recall # 04v421000 has expired and does not apply.
Tl*the contact owns a 2002 mercury cougar. While idling, the engine revs and the vehicle accelerates on its own. The dealer stated that no recalls were available; however, the contact discovered the federal safety agency campaign id number 99v194000 (vehicle speed control). In addition, the check engine light remains illuminated for weeks at a time. The federal safety agency campaign id number 04v421000 (fuel system, gasoline) was referenced. The contact stated that when the vehicle is started and the doors are shut, the power door locks automatically lock. Also, the doors automatically lock while driving. The contact referenced the federal safety agency campaign id number 99v226000 (latches/locks/linkages: doors:latch). The current mileage was 114,000 and failure mileage was approximately 50,000.
Purchased this used vehicle -- 3 days later, car would not start -- motor turned over, if was not getting gas. Brought gas to the car, it had only 1/4 of a tank, put more gas in, it eventually started. Took it for a diagnostic test -- fuel pump not functioning correctly. Recall 04n02 was issued for this model/yr car, not this vehicle VIN number, therefore ford will not stand behind this car problem and pay to have it fixed.
Tl*the contact owns a 2002 mercury cougar. The contact was unable to start the vehicle after it was parked overnight. The dealer stated that the fuel pump caused the failure. As of december 28, 2007, the dealer had not replaced the fuel pump. The dealer stated that his VIN was excluded from the federal safety agency campaign id number 04v421000 (fuel system, gasoline:delivery:fuel pump). The current and failure mileages were 45,000.
Tl*the contact owns a 2002 mercury cougar. While driving at an unknown speed, the vehicle shuttered rapidly, the check engine light illuminated, and the vehicle completely stalled. The local dealer reset the p-codes. Several months later, the failure recurred and the vehicle was taken to another dealer. The dealer stated that her VIN was not included in the federal safety agency campaign id number 04v421000 (fuel system, gasoline). The vehicle has not been repaired and the manufacturer was not notified. The failure mileage was 50,000 and current mileage was 69,000.
Loss of power, surging, so I took to dealer they changed fuel pump supposedly and filter and transmission fluid. One week later I took it back because it continued to do the same, they said they checked a wire to fuel pump and changed a spark plug, and here it is another week with the same symptoms.
My car is hesitating, with surging and loss of power, just as the "recall" states. However, upon calling ford and dealerships, I find out that although the recall that has been issued is for my car and has the exact problems that are stated, according to ford there is no recall and it will not be fixed.
I discovered info regarding recall on my 2002 mercury cougar fuel system on line after researching sluggishness and egr failure in emissions test. I called ford for info on recall and discovered they will not honor it on my vehicle.
Tl*the contact owns a 2002 mercury cougar. While driving at any rate of speed, the vehicle will hesitate, surge, and lose power. The dealer stated that the vehicle is not a part of recall # 04v421000 (fuel system, gasoline). The VIN and # of cylinders were unknown. The current mileage is 69,470 and failure mileage was 60,000.
Tl* the contact owns a 2002 mercury cougar. The current and failure mileage were 77,000. While driving the vehicle the contact tried to accelerate but the vehicle took a long to shift up to speed. Often times the vehicle would stutter and hesitate. The vehicle had been taken to the dealer, and was told that the vehicle was not included in recall 04v421000 due to the VIN.
Tl*the contact owns a 2002 mercury cougar. The contact's vehicle had the same problems stated in recall # 04v421000, regarding the fuel system. The contact stated that the vehicle had a slow start and stalled when backing out of the driveway. The vehicle was kept parked for one day and then restarted by the contact. After a week of driving the vehicle it stalled while idling at a stop sign. The contact stated that this was an intermittent failure, and that the vehicle always had a slow start. The dealer stated that the VIN excluded the vehicle from the recall. The current mileage was 99,000 and failure mileage was 98,900.
I own a 2002 mercury cougar VIN[xxx]. In 2/06 my car began to intermittently hesitate when accelerating. Over a few week's time, the problem worsened to the point that the car would hesitate, then surge ahead, and couldn't be controlled. On 3/7/06, I was driving on I-95 in s. Fla., and my car hesitated and surged in rush hour traffic. The surging caused a near miss with the car ahead of me. The car sputtered and I pulled off to the side of the interstate. On the shoulder, the car backfired, then shut off. I turned off the ignition, waited 15 minutes, then restarted the car. The engine ran, so I continued on my way. Within 15 minutes, the hesitation and surging started again. At this point, I drove straight home. Along the way, the car shut off 3 more times. Once home, I contacted my dealer, maroone lincoln mercury in n. Palm beach, fla. The service advisor told me that my car was not covered under any recall, and I would have to pay for repairs. I then contacted ford motor company who made note of my complaint and told me of a safety bulletin for the 2002 mercury cougar fuel delivery module. However, I was told my car would not be repaired under the safety campaign bulletin. I contacted a local repair shop, wynn performance in belle glade, fla. For their diagnosis. Wynn performance verified that my car was hesitating and surging and that a safety bulletin existed for my car's model year. Wynn performance obtained a genuine ford motor company fuel delivery module and replaced the defective unit. The technician pointed out that the old module and the new unit had significant differences in design. I tested the car and was satisfied that it worked correctly. To this day, my car does not surge or hesitate. Replacing the fuel delivery module corrected the problem, but I incurred more than $400 in out-of-pocket expenses for the safety upgrade. I am upset that ford motor company and maroone lincoln mercury disregarded my safety and ignored their bulletin. *nm
Dt: the contact stated fuel pump failed and he had it replaced once. There was the federal safety agency 04v421000. However this vehicle was not included in the recall. The dealer was not contacted. The manufacturer informed him the recall did not include this vehicle due to VIN.
Dt: the contact stated there was recall 04v4210000 concerning fuel pump failure for the year, make, and model of vehicle, but, this vehicle was not included in the recall due to VIN. The car was leaking as though it was running out of gasoline. The service dealer stated the fuel pump and fuel filter needed to be replaced. The service dealer replaced the fuel pump and fuel filter. This did remedy the problem. The service dealer and manufacturer concluded that this specific vehicle was not included in the recall.
Dt: the consumer owns a 2002 mercury cougar. The consumer stated that the vehicle hesitated intermittently followed by a loss of power. While the consumer's daughter was driving the vehicle it stalled in the middle of traffic. None of the warning indicators informed the consumer's daughter that the engine was going to stall. The vehicle would not restart, it was towed home. The vehicle was later towed to a local repair shop ,and the mechanic determined that the fuel pump needed to be replaced, and there was no gasoline flowing to the engine. Recall 04v421000 had been issued for this year, make, and model, but the consumer's vehicle was not included due to VIN. The consumer would have to pay to have the vehicle repaired. *sc
The consumer requested reimbursement for having the fuel pump replaced on her 2002 mercury cougar. *mr recall campaign# 04v421000. The vehicle died while in motion and the engine light had come on.
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