2002 Mercury Cougar fuel system problems

Filed Nov 19, 2018 · Fuel system · 14,308 miles · CA

I am currently having problems with the fuel pump driver module. I reported the problem to ford in oct 2018. Ford stated that the 10 year recall ended and per their records the issue was resolved as fuel module was replaced by dealer don knott ford, carson, ca. Don knott ford is no longer in business. The aforementioned dealer I believe was involved in unethical business practices. I was never informed of such a recall and dealer never changed module, I do not have documentation & would like such for my records. I am original owner of vehicle and the periodic inadvertent surging of vehicle when stopped/stationary at a street light began 6 months ago. I cannot 100% safely drive this vehicle at this time. Ford has not provided me documentation of the alleged repair and/or documentation informing me of recall. I would like to have a copy of this documentation and/or have ford change the module so the surging can stop. Your consideration and review would greatly be appreciated. Lastly, fortunately I have a 2nd vehicle that I have been using. Thank you for your anticipated review of this matter. Yours truly, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Feb 24, 2018 · Fuel system, Suspension · AR

I have found 3 recalls for my car, they are all the exact problems I am having, but when I searched for open recalls it said none are open for my car. I need my car repaired and the recalls completed.

Filed Mar 15, 2017 · Electrical, Fuel system · 92,000 miles · AZ

The federal safety agency campaign number:04v421000 manufacturer ford motor company was driving on a main city st. My auto stopped with no power in the left lane of busy 4 lane st. Would not start in neutral or park, man pushed it into the ctr. Lane out of traffic area. Policeman came after I called 911, after a few minutes he suggested taking key out stepping on brake then inserting key back in ignition, did that and it started right up, and he followed me to my st. And I got safely home. Prior to this shut down incident it had stalled going down a hill however put it in neutral and it started up again. This incident could have caused a serious accident, prior to this incident it had been cutting out for a couple of months which I thought was cheap gas, so changed to tectron. I have called ford on 3/15 twice and they said they can not do anything about it, I then researched this online and found this site and want to post exactly what happened to me as shown by the federal safety agency on recall etc. It does show it is for the orig owner, I am the 2nd. Owner however this has occurred within the 15yr. Limitation you have posted for complaints explained to ford that it may have taken this long for the filter to react in this manner.

Filed Jun 10, 2015 · Acceleration, Engine · 92,000 miles · TN

Since purchasing 2002 mercury cougar in january 2010 the vehicle hesitates, surges, and stalls at any rate of speed. Initially the problem was rare, then gradually occurred more frequently. This now happens at least weekly, sometimes several times per day. This issue has endangered me more times than I can currently recall. Replaced alternator, battery, egr valve and sensor, iac valve, and catalytic converter. The issue persists.

Filed Oct 9, 2014 · Fuel system · 29,000 miles · TN

Tl* the contact owns a 2002 mercury cougar. The contact stated that while she driving at 30 MPH, the vehicle hesitated and jerked. The vehicle was taken to an independent mechanic who replaced the fuel pump. However, the failure was not corrected. The manufacturer advised that the vehicle was not included in recall the federal safety agency campaign number 04v421000 (fuel system, gasoline). The approximate failure mileage was 29,000.

Filed Jul 24, 2014 · Fuel system · 142,000 miles · CO · fire

Tl* the contact owns a 2002 mercury cougar. The contact stated while driving approximately 50 MPH, she was notified by another driver that the front of the vehicle was engulfed in flames. The contact began to coast onto the emergency lane and removed a child passenger from the vehicle however, the vehicle stalled. There were no injuries due to the failure. The fire department was contacted and extinguished the fire. The vehicle was towed to a junk facility. The failure was not diagnosed to determine the cause of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the federal safety agency campaign 04v421000 (fuel system, gasoline). The approximate failure mileage was 142,000.

Filed Jan 20, 2014 · Driver assistance, Engine · 126,000 miles · OH

My daughter has a 2002 mercury cougar and is risking her life as well as others lives every time she gets inside that car. Her cougar her been having issues for months now, and even though we have spent hundreds of dollars trying to make the car safer for her, nothing is working. Our last straw was three days ago, when the car stalled on her on the highway. She was traveling about 45 miles per hour, when the car stalled and shut off leaving her stranded waiting for the tow truck. Her car, for months, has been surging while at complete stops, and has been shutting off while at a stand still. We've tried fixing many things, but nothing seems to be fixing the issue. After doing extensive research, I have come to realize that many others are having the same issues. Can someone do something about this please?? Its clearly an on-going issue and is costing people lots of money. Her car is currently back at the dealership where we purchased the car, and is undergoing diagnostics. We were already told that her car was not included in the recall, and we will have to pay for even more work, out of pocket. Please help.. Why was it not included in the recall, seeing that it is having the same problems?!

Filed Jan 18, 2014 · Engine, Fuel system · 126,000 miles · OH

The car gets a stalling sensation when at a red light, or a complete standstill. It feels like its stuttering and unable to keep power. Changed egr valve, 2 idle control changes, along with a transmission flush was done. Nothing seems to be fixing the issue. The car acts up and stalls in cold temperatures. Stalled at a red light twice. Has been taken to different car shops on numerous occasions. No engine light comes on.

Filed Aug 24, 2012 · Fuel system · 78,656 miles · MO

Tl* the contact owns a 2002 mercury cougar. The contact stated that the vehicle stalled without warning. The contact had the vehicle towed to a repair shop for inspection where they stated that the fuel pump needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified and they stated that the vehicle was not included in any recall. The failure mileage was unknown. Updated 10/11/12*lj updated 10/16/2012

Filed Aug 17, 2011 · Fuel system · 30,025 miles · MI

Tl* the contact owns a 2002 mercury cougar. While driving at approximately 20 MPH the vehicle suddenly stalled. The vehicle was towed to an independent mechanic. The mechanic stated the fuel delivery module needed to be replaced. There was a recall under the federal safety agency campaign id number: 04v421000 (fuel system, gasoline) that may be related to the failure. The manufacturer was made aware of the failure and stated the VIN was not included in the recall. The vehicle had not been repaired. The approximate failure mileage was 30,028.