I am currently having problems with the fuel pump driver module. I reported the problem to ford in oct 2018. Ford stated that the 10 year recall ended and per their records the issue was resolved as fuel module was replaced by dealer don knott ford, carson, ca. Don knott ford is no longer in business. The aforementioned dealer I believe was involved in unethical business practices. I was never informed of such a recall and dealer never changed module, I do not have documentation & would like such for my records. I am original owner of vehicle and the periodic inadvertent surging of vehicle when stopped/stationary at a street light began 6 months ago. I cannot 100% safely drive this vehicle at this time. Ford has not provided me documentation of the alleged repair and/or documentation informing me of recall. I would like to have a copy of this documentation and/or have ford change the module so the surging can stop. Your consideration and review would greatly be appreciated. Lastly, fortunately I have a 2nd vehicle that I have been using. Thank you for your anticipated review of this matter. Yours truly, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2002 Mercury Cougar: fuel pump failure
22 of the 95 complaints about the 2002 Mercury Cougar describe fuel pump failure.
- owner complaints
- 22
- of this car's complaints
- 23%
- typical mileage
- 60,000
- recalls
- 1
Fuel pump failure by model year
What owners say
Tl* the contact owns a 2002 mercury cougar. The contact stated that while she driving at 30 MPH, the vehicle hesitated and jerked. The vehicle was taken to an independent mechanic who replaced the fuel pump. However, the failure was not corrected. The manufacturer advised that the vehicle was not included in recall the federal safety agency campaign number 04v421000 (fuel system, gasoline). The approximate failure mileage was 29,000.
Tl* the contact owns a 2002 mercury cougar. The contact stated that the vehicle stalled without warning. The contact had the vehicle towed to a repair shop for inspection where they stated that the fuel pump needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified and they stated that the vehicle was not included in any recall. The failure mileage was unknown. Updated 10/11/12*lj updated 10/16/2012
2002 v6 mercury cougar chugs and stalls out at or below half tank of gas. Engine light diagnostic read out indicates replacing fuel pump, regulator, pressure sensor, or o2 sensor. Have replaced fuel pump however issue remains. Called ford regarding recall in aug 2004, but am told that my VIN# was not affected by this recall. Reading the description of the recall sounds all too familiar though.
Tl* the contact owns a 2002 mercury cougar. The contact was driving approximately 60-65 MPH when the vehicle became hesitant and would decelerate independently. The vehicle was taken to the dealer where he was advised that the air conditioning clutch would need to be replaced. The vehicle was repaired yet the failure persisted. The vehicle was taken to a second dealer where unknown repairs were made. The vehicle was repaired several times but to no avail. Most recently, the contact was advised that the fuel pump would need replacing. The vehicle was not repaired. The contact referenced the federal safety agency campaign id number: 04v421000 (fuel system, gasoline) and was advised by the dealer and the manufacturer that his vehicle was not included. The contact stated the consequence stated in the recall was the same exact failure he had experienced since 2003. The failure mileage was 20,000 and the current mileage was 105,000.
2002 cougar exhibits "engine hesitation, loss of power, surging, and other similar symptoms". Your website shows a extended warranty for this as our mechanic says we need a new fuel pump. Ford denies the car is covered.
Tl*the contact owns a 2002 mercury cougar. The contact stated that the vehicle began to lose power while driving, which made it difficult to steer the vehicle. He experienced difficultly pulling the vehicle to the side of the road. After approximately 15 minutes, the vehicle was able to be restarted and operated normally. He drove the vehicle home and later called the dealer. The dealer advised him to bring in the vehicle and they made repairs at the cost of $697. The failure was identified as being included in the federal safety agency campaign id number 04v421000 (fuel system, gasoline). The failure could cause engine hesitation, loss of power, surging, and other similar symptoms. Over time, the filter may become sufficiently blocked and cause the engine to stall. The failure mileage was 84,000 and current mileage was 86,000. Updated 07/16/08*lj the bushings and clutch were worn. The fuel pump and fuel sender were replaced. The engine light was on. The dealer replaced a leaking intake. Updated 07/16/08
Purchased this used vehicle -- 3 days later, car would not start -- motor turned over, if was not getting gas. Brought gas to the car, it had only 1/4 of a tank, put more gas in, it eventually started. Took it for a diagnostic test -- fuel pump not functioning correctly. Recall 04n02 was issued for this model/yr car, not this vehicle VIN number, therefore ford will not stand behind this car problem and pay to have it fixed.
Tl*the contact owns a 2002 mercury cougar. The contact was unable to start the vehicle after it was parked overnight. The dealer stated that the fuel pump caused the failure. As of december 28, 2007, the dealer had not replaced the fuel pump. The dealer stated that his VIN was excluded from the federal safety agency campaign id number 04v421000 (fuel system, gasoline:delivery:fuel pump). The current and failure mileages were 45,000.
Loss of power, surging, so I took to dealer they changed fuel pump supposedly and filter and transmission fluid. One week later I took it back because it continued to do the same, they said they checked a wire to fuel pump and changed a spark plug, and here it is another week with the same symptoms.
Dt: the contact stated fuel pump failed and he had it replaced once. There was the federal safety agency 04v421000. However this vehicle was not included in the recall. The dealer was not contacted. The manufacturer informed him the recall did not include this vehicle due to VIN.
Dt: the contact stated there was recall 04v4210000 concerning fuel pump failure for the year, make, and model of vehicle, but, this vehicle was not included in the recall due to VIN. The car was leaking as though it was running out of gasoline. The service dealer stated the fuel pump and fuel filter needed to be replaced. The service dealer replaced the fuel pump and fuel filter. This did remedy the problem. The service dealer and manufacturer concluded that this specific vehicle was not included in the recall.
Related recalls
Fuel system, gasoline
- What is wrong
- On certain passenger vehicles, contamination of the filter in the fuel delivery module (fdm) can reduce, and eventually block, the flow of fuel to the engine.
- Risk
- This may cause engine hesitation, loss of power, surging, and other similar symptoms. Over time, the filter may become sufficiently blocked to cause the engine to stall, which could result in a crash.
- Remedy
- This action is deemed a safety improvement campaign and is not being conducted under the safety act. All owners will be notified of the problem, and dealers will replace the fdm with a new design at no charge if the owner reports that the vehicle exhibits any of the identified symptoms. The free replacement will be available for a period of 10 years following the original purchase of the vehicle, with no mileage limit. The campaign began on april 16, 2004. Owners should contact ford at 1‑800‑392‑3673.
Recall number 04V421000 · Recall details
Questions about the 2002 Mercury Cougar fuel pump
Is fuel pump failure a common problem on the 2002 Mercury Cougar?
22 of 95 owner complaints about the 2002 Mercury Cougar (23%) mention fuel pump failure. The model year with the most reports is 2000.
Is there a recall or service bulletin for this on the 2002 Mercury Cougar?
There is 1 recall and 0 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2002 Mercury Cougar
Stalling 23Hesitation 22Loss of power 16Check engine light 8No deployment 5
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