Light Control Module replaced by Ford dealer but having issue with lights turning off again
2004 Mercury Grand Marquis lights complaints
Page 2 of 8: complaints 11 to 40 of 209, newest first, as owners wrote them.
The lights keep coming off when I drive
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that the headlights would independently become inoperable, without warning. The contact stated that there was no warning light illuminated. The vehicle was not taken to the local dealer. The vehicle was not repaired. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 15v861000 (exterior lighting) however, the VIN was not included. The manufacturer was informed of failure and confirmed that the VIN was not included. The failure mileage was approximately 150,000.
Sometimes the headlights flick on and off while driving. Then when the car is turned off, there is a clicking noise in the driver side dashboard that continues until it drains the battery. Also, sometimes the door locks cycle open or closed whether the car is driving or off. This has happened multiple times and caused me to replace the battery, and still I have to jump the car from time to time. This has happened several times over the past few years, but only now have I found this site to report it to.
Head lights started flickering and most of time I had kick at the lightning control module to make it work while in motion on major highway
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while the vehicle was being driven the front headlamps, rear taillamps, turn signals and dashboard lights became inoperable. The cause of the failure was not determined. The dealer vera chaddy (1240 bloomfield, fairfield nj) and the manufacturer was notified of the failure but no assistance was offered. The failure mileage was 147,000.
After receiving recall reminder from ford about safety recall for headlights inoperative I made appointment with dealer providing VIN# to dealer to get lcm ordered to replace it and it was more than $500, and VIN specific. Arrived at appointment and service manager noted ford would not reimburse them to replace lcm, could do a rewire car per their computer instructions and something about diagnostic fees, and I needed to contact ford customer support to get a number authorizing the dealer to replace the lcm as noted as remedy in the federal safety agency 15v861000. Called customer support and heard automated message thru automated call system related to their #15s39 that they would notify when parts are available, this didn't seem contacted customer support online noting issue and they did not provide # needed for that dealer and suggested going to another dealer.
Headlights go out when driving. I can pull back to do the passing lights and then come on while I am holding it. I can kick the lighting control module above the gas pedal and sometimes it will come on while I am driving. Other times I have to pullover put the car in park and kick till it comes back on. This will happen several times
Lcm (lighting control module) recall from 2015. I bought the car in march of 2016 and the dealer failed to take advantage of the recall before I purchased the car.
Headlights stop working at night and will not come back on .only headlights .all other lights work fine.
2004 mercury grand marquis. Consumer writes in regards to reimbursement from a recall notice from ford regarding a safety issue with the lighting control module. *as
Tl* the contact owns a 2004 mercury grand marquis. While driving 35 MPH, the headlights failed to illuminate without warning. The vehicle was taken to the dealer (carolina ford, 103 church st, honea path, sc 29654, (888) 420-5939) and the contact was informed that there were no recalls for the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 208,000.
Tl* the contact owns a 2004 mercury grand marquis. The contact received notification of the federal safety agency campaign number: 15v861000 (exterior lighting); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Sarasota ford (707 s washington blvd, sarasota, fl) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
The headlights went out on my car while driving home in a snow storm. When I took my vechile to pepboys to find out whats wrong. They said it was the lighting control module that can only be repaired at ford dealership. They also stated it was a recall on this. When I took it to ford they said their was no recall on the module. I am unable to drive my vechile, I cant get to work. Which I am in jeopardy of losing my job. If this is on recall why wont ford fix my car. It put me and my children in harms way of almost crashing trying to make it home.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that there was a recall for the lighting control module concerning the federal safety agency campaign number: 15v861000 (exterior lighting). The dealer (autonation ford jacksonville, 10720 philips hwy, jacksonville, fl 32256, (904) 242-6499) was contacted, but was unable to determine when the part would be supplied from the manufacturer. The contact stated that the low beam headlights failed to function, which caused the contact to apply the high beams each time the failure occurred. The manufacturer was notified of the failure. The failure mileage was not available. Vin tool confirms parts not available.
2004 grand marquis. Consumer writes seeking reimbursements for vehicle repairs related to a safety recall. *ld consumer sent additional correspondence. *ld the consumer stated the manufacturer claimed the reimbursement had been processed, but the consumer did not received the payment.
My vehicle was recalled, and the recall notice states go to any ford dealer. I went to pegues-hurst motor company 200 spur 63, p. O.box 3686 longview, tx 75606 (903) 758-6211. They did the repair, but when I picked up my vehicle the auto lamp no longer works. I reported it the next morning and the service advisor, luis a cavazos said the technician terry l. Bates, told him it did not work when he drove it in to the bay. I told him that was not true and that I know that it worked when I dropped it off because I always kept my auto lamps on and it was dark when I left my home to drive to their dealership. I arrived at their dealership at approximately 6:50 am, december 05, 2017 and their service department does not open until 7:00 am. Their lights were still out and I was the second vehicle there that morning. I told the service advisor that the module kit they put in must be defective or he hooked something up incorrectly. In essence they are calling me a liar, cheat and scam artist. I spoke to the service manager and I got the feeling they were not taking responsibility so I lost trust in them and asked for the general manager of the dealership who was not there at 10:00 am on thursday, december 07, 2017. I asked them to have him call me and they said okay. Later that day I was told he was on vacation until monday, december 11, 2017 and as of today, wednesday, december 13, 2017 I have not heard from them. I had my personal mechanic check and he believes it is the module they put in that causes my auto lamps to no longer work. The amber lamps still come on and the dash board still lights up and the dome lights still come on when I unlock the care with my remote control. This company is calling me a liar, cheat and a thief. I never had a problem with the car or my auto lamps. I am not a thief or cheat as they have implied.
2004 grand marquis. Consumer writes in regards to lighting control module safety recall. *ld the consumer requested a reimburement for the headlight recall. Updated 10/16/2017
Tl* the contact owns a 2004 mercury grand marquis. The contact received notification of the federal safety agency campaign number: 15v861000 (exterior lighting); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer, independent mechanic, and manufacturer were not contacted for part availability. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that the vehicle's exterior lights did not function unless the turning signal indicator was held. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. The VIN was not provided.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that the federal safety agency campaign number: 15v861000 (exterior lighting) exceeded a reasonable amount of time for repair. The contact was unsure when the recall notification letter was received, but it was over a year ago. The contact stated that the headlights failed to operate. The dealer and manufacturer were not contacted or made aware of the failure. The failure mileage was approximately 99,800. Vin tool confirms parts not available.
Tl* the contact owns a 2004 mercury grand marquis. While driving 60 MPH, the headlights failed without warning. As a result, the contact struck the rear passenger side bumper on a guardrail. The contact sustained injuries to the neck and shoulders, which required medical attention. The contact visited her doctor. A police report was not filed. Neither a dealer nor an independent mechanic were contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was included in the federal safety agency campaign number: 15v860000 (exterior lighting). The approximate failure mileage was 62,000.
Tl* the contact owns a 2004 mercury grand marquis. While driving 15 MPH, the low beam headlights went out. The contact stopped and drove home using the high beam headlights. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 62,500.
Tl* the contact owns a 2004 mercury grand marquis. The contact received notification of the federal safety agency campaign number: 15v861000 (exterior lighting). Hempstead ford (301 n franklin st, hempstead, ny 11550, (516) 483-7200) indicated that they provided the recall remedy; however, the contact stated that the low beams, high beams, and daytime running lights failed to function. The failure progressed for years with no solution from the manufacturer. The dealer did not specify what part was replaced and indicated that the turn signals also failed to function. The contact informed the dealer and showed them that the turn signals functioned improperly, but they failed to provide a remedy. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was waiting for a solution. Updated 10/17/17*lj
Tl* the contact owns a 2004 mercury grand marquis. The contact received notification of the federal safety agency campaign number: 15v861000 (exterior lighting) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failure. The contact contacted the ford dealer, name and address was unknown, and informed the contact that there were no parts available. The manufacturer was made aware of the issue. Vin tool confirms remedy not yet available.
Jan. 2016-I received a letter from ford motor company saying there is a recall 15s39 and when parts are available ford will let me know and the part will be replaced. April 2017 _ I receive a letter from ford saying parts are available, schedule an appointment. Called flood ford and lincoln in narragansett ri was told I had to first have them determine if a part was needed, then I would have to return to have the part replaced if needed. When the car was taken in to have it reviewed the vehicle did not enter the service area at all. I was asked to go outside into the parking lot of the dealership with the clerk from the counter from service department. I was told to get into my car --start it -- and apply the brake. We were in the parking lot of the dealership and the vehicle in park although ignition was on. I applied the brake as asked, then I was told, the brake lights are fine I don't need the part for the recall. I was all set and ok to leave. The recall 15s39 has nothing to do with the brakes so clearly this dealership does not service their customers correctly. I had both letters from jan 2016 and april 2017 that showed it was for the headlights. I'm filing a complaint that this dealership did not perform the work they should have. How can I get the lighting control module (lcm) replaced on my vehicle? The lcm is the part for the 15s39 recall. When there is a recall for a part, is the manufacturer required to replace the part or can they say it is not needed? Thank you for your time.
Tl* the contact owns a 2004 mercury grand marquis. While driving at night on several occasions, the headlamps failed to remain illuminated. The vehicle was taken to the dealer to be repaired; however the contact was informed that the parts to do the recall repair were not yet available. The vehicle was not repaired. The vehicle was included in the federal safety agency campaign number: 15v861000 (exterior lighting). The manufacturer was not notified of the failure. The approximate failure mileage was 79,000. Updated 06/02/17*lj updated 08/08/2017
Tl* the contact owns a 2004 mercury grand marquis. While driving various speeds, the exterior headlights worked intermittently. The vehicle was taken to a dealer on several occasions, but diagnostic testing was not performed due to the federal safety agency campaign number: 15v861000 (exterior lighting). The contact was notified of the recall, but the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 74,000. Vin tool confirms parts not available.
Tl* the contact owns a 2004 mercury grand marquis. While driving, the headlights became inoperable without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was included in the federal safety agency campaign number: 15v861000(exterior lighting). The failure mileage was 150,000.
Tl* the contact owns a 2004 mercury grand marquis. While driving various speeds on several occasions, the headlights inadvertently turned off without warning. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The independent mechanic recommended replacing the headlight switch. The contact stated that the failure continued. The manufacturer was not made aware of the failure. The failure mileage was 73,000.
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