Both headlights suddenly wouldn't turn on. Very dangerous. Night driving prohibited. Ford has agreed to repair due to voluntary recall. Glad this didn't happen when I was out at night. I live near dark dangerous highways and this could have LED to fatal driving conditions had it happened on the road at night.this shouldn't be a "voluntary" recall where you have to call ford to get the fix.
2004 Mercury Grand Marquis lights complaints
Page 5 of 8: complaints 101 to 130 of 209, newest first, as owners wrote them.
Headlights would not light had to hold the dimmer switch to flash. What is the potential cost of a fatality due to the headlights going out while driving down the road? Wakeup ford.... Don't you see the big picture or are your lights out too?!!!!
While my wife was driving home at night, her headlights went out on her 2004 mercury grand marquis. She tried all combinations to get the lights back on and had to hold the high beam passing light up while driving the rest of the way home. I took the car to the local ford dealer to get it repaired and they told me it could take a month or more to get the part to fix it. In our area, thunderstorms come up regularly during the day, so the car can't even be driven during the day. Ford motor company says that they can't provide a loaner or a rental so that we can drive safely until it is fixed. I don't understand why headlights going out is not a safety issue.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that the headlights would not illuminate when turned on manually or when turned on by the automatic sensor. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer was aware of the failure. The failure mileage was 144,000.
My light control module has been determined by the local dealer to be defective. I've been told it is on back order w/ no eta. I've since been told the federal safety agency has inexplicably found this to "not be a safety issue". I'm wondering on what planet the federal safety agency drives that having intermittently working headlights is not a safety issue? I am expecting a more definitive and timely response to having my car repaired.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that the low beam headlights would flicker on and off while activated. The vehicle was taken to an authorized dealer where the lighting control module was replaced however, the failure recurred randomly. The manufacturer was notified of the failure. The approximate failure mileage was 54,000.
I have paid over 500 bucks the first time for the lighting control module. I had my headlights cut off on me while I was driving one day more than 3 years ago. I had tommy vaghun in houston tx repair it. Now I have the same problem again. This is a part that is very expenisve to repair. I have no clue what the problem is that makes this happen. This is a vehicle safety issue with no doubt. This should be a problem that ford pays for the repairs. I can not drive anywhere at night with out the lights turning off. I have to hold the flash to pass to have headlights.
While driving in the evening on an unlit road with my 10yr old in the car my headlights just went out. There was no place to pull over and we came within inches of ending up in a ravine. I have read your the federal safety agency report on the issues with ford lcms and I find it ridiculous that this is not considered a safety issue. The internet is full of complaints on this part that ford knows will go bad and still there is no recall.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while driving various speeds, the headlights failed. The lights re-illuminated after the contact pulled over and waited 5-10 minutes. The vehicle was not taken to a dealer or independent mechanic. The manufacturer was not notified of the failure. The failure mileage was 58,000 and the current mileage was 60,000. Updated 06/10/14 ma
I was traveling from memphis tn. Back home to jonesboro ar. And the lights just stop working it was about 9:30 at night on expressway and all of a sudden no lights and they didn't come back on the headlights and I had to pull the flash to pass foward and hold just to have lights the whole trip home holding it and having to drive with other hand difficult. So it is a safety issue to me and the many others with this issue thanks I pray y'all do a recall on that part to fix the many drivers with the same problems.
I was getting ready to leave my office at dark, started my car and headlights did not come on, everything else was working. It is now april 10, 2014. About 2 months ago my lights have been working intermittently, I will be driving down highway and they will go out. I pull the turn lever to bright lights and they work, let it go and they go out. Sometimes they will come back on, sometimes not. It's getting worse and worse.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that both headlights intermittently failed. The vehicle was taken to the dealer for diagnostic testing, who stated that the light control module would need to be replaced. The vehicle was not repaired. The manufacture was not made aware of the failure. The failure mileage was 72,000. The VIN was not available.
While driving, headlights go out. There are hundreds of reports about this on the web, but ford has done nothing about it. They don't even tell owners what to do when the headlamps go out in such a dangerous emergency. (by holding the headlight control arm back in the high beam position, the headlamps will go on (in my case) as is reported by others.) (that fatalities are not reported is irrelevant. This is extremely serious defect and ford has been covering it up for years.) -30-
While driving at night the headlights go on and off at will. Have to hold headlight lever to get lights on and only then bright lights.very unsafe.
While driving at night just prior to entering I-77 in columbia sc my headlights went off without warning. I could only keep them on by holding down the high beam lever until I got home. Since then they will sometime work and sometime not. I took it to the local ford dealership and they gave me an estimate of $943.00 for parts and labor. In reading other complaints I see this is not an unusual complaint as it has happened to others. Is there any help from the manufacture as I am sure the local dealership is not sympathetic to the problem. This is a dangerous problem as it comes without warning and I could be anywhere at any speed. This was my mom's car and I thank god it happened to me and not her before she passed away.
We were driving on rte 202 in chalfont, pa and turned onto rte 152 heading south. While driving along an unlit part of the road, the headlights went out. The switch was not working to turn on or off. I went off the road but was able to recover safely. I turned the car around and headed home. Lights came on and off again in about 3 minutes. Lights continue to go off randomly when car is driven at night time.
I was driving on the interstate when the headlights went off suddenly. The only way I could get lights was by holding the dimmer switch toward me on bright. Then it would suddenly click back on and then go off again. It was very scary. After looking this up on the internet this same safety issue has been reported numerous times with the exact same complaint. This is very dangerous.
While driving down the street under normal conditions at night, my headlights went out unexpectedly. They would not turn back on, either in the automatic or manual "on" setting. This problem continues to happen. Sometimes the lights work, but then will turn off without warning. I researched this problem on the internet and there are many, many, other complaints exactly the same as mine, with the same make and model car. To me, this is a manufacturing defect and a major safety concern. Can you imagine this happening at night on the highway in a snowstorm? The faulty part seems to be the lighting control module, which in my area costs $551.78, and labor is about $90.
I was traveling down the highway at 55 when I noticed my headlights were not reflecting off the road signs. I pulled over and checked my lights and noticed I only had parking lights not headlights at all. I got back in the car and tried the light switch but nothing came on. I had to have the car towed and was told the lcm lighting control module has failed. At a cost of 400 dollars. Safety hazard ford knows about but is doing nothing about it.
I was driving southbound on route 95 from baltimore to washington at night. While driving, my headlights suddenly went out. I normally keep the headlights set on the automatic mode. When the headlights went out, I turned the headlight dial on the dash to each of the positions without being able to reilluminate the headlights. I noticed that when I pulled the turn signal lever towards me, the high-beams would go on, but they would not go on when the lever was pushed away from me to keep the high beams on while freeing my hands. I therefore had to drive for approximately 20 miles while keeping the highbeams activated with my left hand. This posed problems when I needed to turn the wheel. I brought the car to my local ford dealership, jerry's ford in annandale, virginia. Even though I kept the car at the dealership for several days, they were unable to diagnose the problem because the headlights were properly functioning. The problem recurred while I was driving south on I-95, headed to new york, on october 6. At that time I lost the headlights and they remained out for well over one hour, requiring me to keep the high beams activated with my left hand while driving the car. I am now experiencing the problem on nearly a daily basis. I make short trips to the grocery store, less than a mile from my house, at night, and invariably lose the headlights while driving home. One time I was able to restore the headlights by turning the dial on the dash to the manual position (far right). At other times, this does not work.
Exterior headlights go on and off intermittently. Have to hold high beam in place in order to have lights.will automatically turn off and on by itself. Has been doing this for about a wk and is getting worse.
While driving pa turnpike headlights cut off with no warning or any"flickering",replace,bulbs & fuses. Didn't help.. The headlights would not work on auto or manual. The only way we were able to safely get off highway was holding bright lite switch forward. This issue has made recalls of "certain models and certain,but not mine??? Why aren't marquis and crown vic ,that are"outside" the recall car list,that have the same problem included???is it because not enough people injured or died?? So I'm stuck with a car I can only drive during the day !!! Wth? I live on disability and was told it was a thousand dollar repair... Why wouldn't mercury consider cars "outside" the recall years be treated like they were part of the recall,since all the symptoms are the same?? The dealer made me feel like I was trying to rip him off or scam him. The headlights cut off and back on at their discretion.. I don't fell safe driving my, fairly low mileage car(well maintained).don't believe I'll be driving ford products after this. If ford would at least help those of us out here,by making the lcm sold to us at a free/at cost ,pricing !I feel that would be fair. I'm sure many cars not having this problem don't need "recalled". I would have thought ford would be honest enough to stand by their products,and address this safety issue?! Mail me one and I'll put it in...thank you
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while completing a turn, the vehicle exhibited an abnormal grinding. The vehicle was taken to an independent mechanic for diagnosis where it was stated that the pin bearing needed to be replaced. The vehicle was repaired and the manufacturer was notified. The approximate failure mileage was 66,000. ...updated 12/03/13 *bf the consumer stated the vehicle's lights turn off at night, as well. Updated 12/6/2013
Tl* the contact owns 2004 mercury grand marquis. The contact stated that while driving at various speeds, the head lights would malfunction intermittently. The vehicle was taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 48,500 and the current mileage was 49,000.
Since august 2013, every time I turned on my signal light, the intermittent sound for the signal would click faster than usual indicating that a light might be bad. I would check all the lights around the vehicle and they were all good. Then going about 55 on a highway at night, I noticed that it was really dark in front of my vehicle. Pulled over and found that I was driving without light. The head lamps had turned off even though they were on the on position. I had to drive home holding my high beam lights at all times. I heard a click, the lights came on. I let go of the high beam. The head lamps stayed on for 15 min and click, they went off again. This happened to me 4 times. Finally, I took the car to have it diagnosed and was told that the lighting control module had gone bad. I would think that there would have been a recall on this item since so many people have had the same problem as listed on the federal safety agency website. It could be really dangerous.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while driving 35 MPH, the headlights failed. The vehicle was stopped and the lights would illuminate at random intervals. The contact had to hold the high beam lever in the on position in order to see the roadway. The vehicle was taken to a dealer for diagnosis and the contact was informed that the lighting control processor would need to be replaced. The vehicle had not been repaired. The failure and current mileage was 108,728 updated 11/15/13*cn the vehicle was repaired. Updated 12/3/13
Was driving down busy highway lights just went out happened to be church drive ahead and pulled in off highway, the lights has went out about 5 more times since then. Checked on internet, and found a lot more with same problem, something has to be done about this before some one is killed.
While driving home with my wife and granddaughter my wipers started to go on in delay mood and my lights turned on.I was shocked at this because my wiper switch was in the off setting and my light switch was in auto setting and it was a bright sunny day.after about ten or 15 minutes the wipers stopped and lights went out.a few day later I was going to the store and it started all over wipers staying on in the delay mood and this time did not stop.I call my brother in florida whom is a auto tech and he told me that it seemed like the multifuction switch and told me to change it out which I did.it did not resolve the issue and the car remains down due to this issue.there is only 42300 on this car which my father gave me as a gift and he bought it new from leominster lincoln mecury and I feel this issue is a safety problem which could lead to complete wiper failing or worse a car fire from some defective system that controls this wiper system.car remains down as of the writing of this report.due to myself being disabled and on s/s disability I do not have the money to fix this problem because I feel a dealer service tech should take this issue from here.I have disconected the battey and the car now sits in my driveway.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while driving 30 MPH, the headlights failed. The failure recurred several times. The vehicle was taken to a dealer for diagnosis but the contact decided not to have the diagnostic performed. The vehicle was taken to an independent mechanic for diagnosis where the contact was informed that the relay box was the cause of the failure. The manufacturer was made aware of the failure. The vehicle had not been repaired. The failure and current mileage was 30,000.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while traveling at various speeds, the headlights intermittently failed. The vehicle was taken to a private mechanic where it was determined that the lighting module had failed. The vehicle was not repaired. The failure mileage was 86,000.
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