I am having a difficult time moving my steering wheel on my 2004 mercury grand marquis. It started with some noisy operation of the steering wheel. Once I can get the steering wheel to move the car doesn't want to turn. I am a afraid to drive it on the road.
2004 Mercury Grand Marquis steering complaints
Page 2 of 3: complaints 11 to 40 of 65, newest first, as owners wrote them.
I have had more problems with my 2004 grand marquis, the lights don't work, headlights go off while driving at night, airbags don't work, electrical, seats, steering, brakes, all of the electrical, catalytic convertor keeps going out, also engine problems, among many other things. I was in an accident, where my steering didn't work properly and I was hit by someone, not my fault, but my car ended up spinning so bad that I hit my head off of the steering and received injuries,,party in other car was not injured. I was also driving at night on the highway and my lights went out, I was hit from behind.. But also, because of my headlights and steering this has been happening, air bags, never deploy... Received some serious injuries, banged my knew also very badly.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that the steering wheel was becoming difficult to turn left and right. The contact was recently notified of the federal safety agency campaign number: 15v861000 (exterior lighting). The contact called the manufacturer to be referred to a dealer to schedule the recall repair and address the eps failure. The dealer was not contacted. The VIN was not available. The approximate failure mileage was 70,000. Updated 09/07/17*lj
Lower steering column corrosion causing stiffness when vehicle is in motion and stationary. Mercury does not list this model year as a recall. Previousl had to replace same part on 2003 crown victoria (same part sister model) same story that it wasn't on recall list for much newer cars.
While driving steering locked up and became hard to steer, luckily I was driving the car and not my wife, she would not have been able to steer car. Mechanic looked at and said it doesn't appear to be the power steering pump. Looks like steering shaft. Mechanic said he's seen this in ford and mercury, said they have had recalls on this problem. Called ford, said no recall for 2004, yet 2005 and 2006 have been recalled for steering shaft problems.
Severe steering problem. Noise in steering column, clunking sound. When turning left or right wheel locks up and does not return to center unless pulled hard. Called the federal safety agency on12/19/14. Was given complaint #10667316. I was told I would receive paperwork in mail, sign & return. Never received paperwork. Also called ford on same day 12/19/14. Spoke to donna. She gave me case# 5719627 never heard from ford either. Very dangerous. One mechanic told me it was rack & pinion. Paid $700. To have it replaced. Same problem
My wife and 4 year old daughter were struck by a 2004 mercury grand marquis on 04/21/16. They were driving in eastbound traffic in a 2008 nissan ultima and the driver of the mercury grand marquis was driving in westbound traffic. The driver of the grand marquis lost control of his vehicle and crashed into the vehicle of my wife and daughter. The driver died at the scene of the accident. My wife sustained substantial damage to her right leg and my daughter sustained substantial trauma to her skull, neck, back, spinal cord, throat, and intestines. My daughter is paralyzed on the right side and the doctors say her prognosis is unknown. She has a tracheostomy and is unable to speak. I have read numerous complaints online regarding sudden loss of steering with 2004 mercury grand marquis vehicles. Ford issued a recall for the steering column for 2005 through 2011 mercury grand marquis cars. The recall was due to excessive corrosion of the steering column, which leads to loss of control of the vehicle while driving. Ford has not recalled 2003 and 2004 mercury grand marquis despite these vehicles having the same steering column. The memphis police detective closed the case last week and this was before I discovered the steering column recall. I have called the detective multiple times, and he is not returning my calls. This matter needs immediate attention.
2004 mercury grand marquis. Consumer writes in regards to vehicle has same difficult steering issues stated in defective steering shaft recall but VIN# not included on recall list. Consumer also seeks reimbursement for repairs.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that the steering shaft corroded, which resulted in difficulty steering. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the lower steering shaft binding caused the steering shaft to bind and the lower steering shaft needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The contact referenced the federal safety agency campaign number: 13v385000 (steering), but the VIN was excluded. The failure mileage was approximately 52,000.
Tl* the contact owned a 2004 mercury grand marquis. While driving 50 MPH, the steering wheel seized and the vehicle swirled to the left. As a result, the contact crashed into another vehicle. The contact sustained burn injuries to the arm due to the air bag deployment, but did not require medical attention. A police report was filed. The vehicle was towed to a collision lot. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 141,000.
Power steering has become progressively more difficult. Car is located in new york state and has less than 80,000 mile. Complaint is similar to other 2004 issues indicated at this site and same as 2005 - 2011 mercury recall issue
Power steering lost. Vehicle very hard to steer around corners. Added power steering fluid to min/max line. Thought problem was solved but steering very tight and hard to steer within 5 miles. Steering odd, not normal. Groaning noise accompanied steering issue. Was driving on street, medium traffic.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while driving at 35 MPH, the steering wheel seized when turned to the left. The contact stated that the failure was recurring. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 218,801.
Takata recall: tl* the contact owns a 2004 mercury grand marquis. The contact stated that there was a sudden loss of power steering ability, which randomly progressed without warning. The contact stated that when the steering wheel was turned left or right, the contact had to apply force to prevent the steering wheel from going straight several times. In addition, the air bag warning light randomly flashed. The vehicle was to be taken to a dealer for inspection and diagnostic testing. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.
My 2004 mercury grand marquis has extremely tight steering issue. Especially tight on left turning. The car only has 51,900 miles. Saw ford has recalled 2005 to 2011. Not sure why they don't recall 2003 and 2004. They are the same generation. The problem was found immediately after parked 2 days. Fortunately it is not on highway. Can't image what safety problem it will cause.
I am having a difficult time moving my steering wheel on my 2004 mercury grand marquis. It started with some noisy operation of the steering wheel. Once I can get the steering wheel to move the car doesn't want to turn. I am a afraid to drive it on the road. From what I have read there is a issue with a component of the steering system and your department is investigating it. I had a 2009 mercury grand marquis that a steering part recalled.
Tl* the contact owns a 2004 mercury grand marquis. When turning the vehicle, the steering wheel seized and then returned to normal. The failure recurred several times. The vehicle was taken to an independent mechanic. The technician diagnosed that the intermediate shaft was binding up and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the issue. The approximate failure mileage was 110,000. The VIN was not available.
Tl* the contact owns a 2004 mercury grand marquis. While driving at an unknown speed, the steering failed without warning. The dealer diagnosed that the upper intermediate shaft failed and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 50,000. Updated 8/10/15*cn the consumer stated the vehicle was repaired. Updated 11/30/2015
Steering wheel suddenly harder to turn.
Vehicle steering became stiff. Brought to local dealership and the lower steering shaft and intermediate steering shaft were seized from column. Had to have both steering shafts replaced. Definitely was dangerous and accident could have occurred. Total cost of replacement was $882.55. Vehicle was repaired at sarat ford, 245 springfield st., agawam, ma 01001, 413‑786‑0430. It is my understanding that there was a safety review for this problem that was initiated in the fall of 2014. What was the end result of the review? Do you anticipate a recall for this issue? Thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2004 mercury grand marquis. While attempting to turn the steering wheel left or right, it was extremely tight. The vehicle was taken to the dealer, who diagnosed that the steering shaft needed to be replaced. The contact VIN was not included in the federal safety agency campaign numbers: 14v704000 (steering) and 13v385000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 38,157. Updated 7/9/2015
I noticed a loud groaning sound from my car anytime I turned left or right. I took it to an independent shop, which flushed the power steering system and replaced the power steering pump. Afterwards, the car's steering was even worse, turning failed multiple times, would not turn left or right without excessive force. I fear for the safety of myself and my 4-year-old while operating the car. It is still at the shop, now they will replace rack and pinion shaft, and/or lower intermediate shaft, totaling near $2000. I cannot afford to pay, not when there is a recall for grand marquis' 2005-2011, manufactured march 4, 2004-2011 (recalls 13s08, 14s25) for the exact same issues. Please help, my car was manufactured within this window, on april 30, 2004.
Tl*the contact owns a 2004 mercury grand marquis. The contact stated while turning, the steering failed without warning and would not respond. The failure recurred on a daily basis. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering assembly needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 77,083.
Steering has become progressively more difficult over the past two months. Initially the tight steering would go away after driving, or only be slightly noticeable. However at this point, the wheel can only be turned by applying significant force, and then when the wheel does turn, it does so in a jerky fashion.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that after turning the steering wheel, it failed to return to the center. Additionally, there was an abnormal noise coming from the steering column when making a turn. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 85,000.
The left hand (driver side) heat shield that covers the exhaust manifold has completely rusted at the bolting points causing the cover to dislodge and drag against the steering shaft . Several times while turning at intersections, especially when making left turns, the steering would temporarily lock up for a few seconds making turning extremely hazardous. Once I almost struck another vehicle due to the steering being locked while turning. I initially suspected low power steering fluid but fluid checked correct and pump seems to be working fine. I did not notice the rusted cover pinned between the steering shaft and manifold until I removed the engine cover and air intake tubing to access the spark plugs. I removed the rusted shield and the car turns just fine now. I have the rusted shield available for inspection if needed. Thanks
I went to drive my car from my home parking space and when tried to turn the wheel it wouldn't turn. I tried again and got the steering wheel to turn some amount but it was pretty hard to do. As I turned the wheel a little more it eased up a bit and then became hard again. Part of turning the wheel is quite hard and then part is a little more normal. The steering seems very bad and hard to control. I had no previous problems and have not sufferd any damage from driving. I was afraid something was lodged in the engine compartment so I checked and could see nothing out of the ordinary. I parked the car and drove my other car for the week. Something is physically wrong with the car steering and I feel it is unsafe to drive on any road. I'm afraid it will break while driving. The car is not driven very much and is in pretty nice shape.
Tl* the contact owns a 2004 mercury grand marquis. The contact stated that while driving at approximately 25 MPH, the steering wheel seized without warning. The failure recurred on multiple occasions. The vehicle was taken to an independent mechanic, who diagnosed that the steering shaft was corroded and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 194,000.
I was driving along and started to turn up a street and it took 2 lane's because the steering calm. Froze up and hard to turn. I took it to the ford dealer and they told me all the 2004 ford grand m. Have the same prob. . However ,they have not been recalled only the 2005 - 2011. I had it fixed because I need my car. Its the lower steering shaft. By the way the car only has 33890 mile's. I only drive it to church on sunday's and to the food store once a week so it sits a lot, however not the prob. From sitting, just crappie part's.
After being idle for approximately one week, and driving the car from the driveway, the steering wheel became very loose as if the steering wheel was going to fall off. There is a clicking noise made as you turned the steering wheel and the wheels do turn on the car. We had the car towed to a ford dealership to have the car inspected and possibly repaired. We do live in a snowbelt area with lots of salt on the roads. I did notice that ford issued a recall for the same model car for years 2005 through 2011 and wonder if this is a similar problem those cars suffered but was not noticed in the previous year(s).
VIN decoder
See the problems and recalls for an exact car
Buying a used 2004 Mercury Grand Marquis?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history