The contact owns a 2010 Mercury Mariner. The contact stated that while making a turn, the steering wheel became difficult to maneuver after completing the turn. The contact stated that no warning lights were illuminated. The contact stated that she would turn the vehicle off and on, and upon restart, the failure corrected itself. The vehicle was taken to the dealer where it was confirmed that the failure was related to the federal safety agency Recall Number: 14V284000 (Steering) and the steering column needed replacement. The dealer informed the contact that the parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were on backorder and they were unable to provide a repair date. The failure mileage was unknown. Parts distribution disconnect.
2010 Mercury Mariner steering complaints
Page 2 of 3: complaints 11 to 40 of 61, newest first, as owners wrote them.
My steering column started shaking uncontrollably I noticed that the steering was harder and harder to steer and then it went out completely after my steering wheel was vibrating at a very high speed and shaking and controllably and making weird noises 5 minutes later my entire power steering went out I am now forced to drive my vehicle because I have another choice and I have a bad although which is now worse because of the steering my vehicle and the steering being out has messed with my starter it has messed with my brace and it has made my water pump belt fray which almost has broken off my AC compressor does not work my car is just not safe
the power steering assist fault it just stopped working. very hard to turn I have called dealerships but despite the same make and model of the recall they can't see anything for it when they search online
The contact owns a 2010 Mercury Mariner. The contact stated that upon entering a parking lot at a low rate of speed, the power steering assist failed as the power steering assist fault warning message illuminated on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. Due to the failure, the contact had the vehicle towed to an independent mechanic who later informed her that her vehicle was included in the federal safety agency Campaign Number: 14V284000 (Steering). The contact called the dealer and the manufacturer who informed her that there were no recalls on her vehicle. The vehicle was not repaired. The failure was unknown.
"Power Steering Assist Fault" message appeared, and the steering became stiff, indicating the power steering stopped working. This happened while coming down from a snowy mountain pass, which put myself, my passengers, and other vehicles at risk. Even though there was a 2014 recall for this problem, I was told by Ford dealership that there were no open recalls on my car (indicating it was either fixed and broke again, or my car was never included in the recall-- as I purchased the vehicle secondhand, I am unsure which it is). It will be a $1200 fix fat this Ford dealership for a known and dangerous problem that should, but won't, be covered by the previous recall. There should be an easier way to track fixed recalls through the federal safety agency Vin lookup program.
lost of steering control because of power steering failed. And caused elec. system to go nuts
Steering power fault light came on Steering difficulty
Tl* the contact owns a 2010 mercury mariner. The contact stated the vehicle was leaking an unknown fluid. The vehicle was taken to an independent mechanic where it was diagnosed with needing the electric power steering pump to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 14v284000 (steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 101,000.
Tl* the contact owns a 2010 mercury mariner. The contact stated while driving 5 MPH, the steering became difficult to turn. The contact stated that power steering assist fault warning light was illuminated. The vehicle was not taken to a dealer. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 14v284000 (steering) however, the VIN was not included. The manufacturer was informed of the failure. The contact was informed that the VIN was not included and that there would be no assistance in repairing the vehicle. The failure mileage was approximately 132,000.
I'm very upset and on the verge of tears! As I pulled out of the bank yesterday, I made a left hand turn and my steering wheel suddenly locked on me! I almost wrecked! On july 21, 2014 I took my car to freedom ford in mcalester, ok for recall #14s05. I was told the models would be updated to " power steering assist fault! So afterwards I left on my merry way knowing that I would never have to worry about this issue again! Wrong! Is there anything ford can do to back up what they said? They said updating the modules would "prevent" this from happening? Why didn't they just say that in a few years it will happen so be careful?? I"m so upset! Please help me! I cannot afford to buy the $1,600. Part that ford says I need! I really thing there should be an updated recall for this issue that was not resolved by updating modules!
On my dash it's says "power assist fault" I've done some research and it seems there have been tons of these mercury's recalled because of the power assist fault going out and vehicles loosing control of there vehicles. My vehicle is a few months shy if meeting the date in which these mercury's were recalled. I think it's a huge safety risk. And beings in a single mother of 2 little girls I think maybe my mercury should be fixed. Mine is legit messed up. I can barley turn it. The power steering is all jacked around and its causing other issues. Such as not my car needs aligned. I wanted to know how come mine is messed up but because of just a few months mine doesn't have the recall. Please help me keep my kids safe. Thank you I'm located in scottsville ky 42164
Tl* the contact owns a 2010 mercury mariner. The contact stated that the steering lost power and was difficult to turn. The check engine light illuminated. The contact called the ford lincoln of queens service center dealer, located in queens, new york, (888) 705-7067, and was told that there was no recall. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 185,000.
Has my grandma was driving down the highway going 60 MPH the steering wheel locked on here and wasn?t able to move it. Luckily she was at the last lane and able to get on the emergency lane and not car hit here. I did research on this and it said that many other year make and models had a recall. For some reason they didn?t do a recall on all of them just some done at some parts of the state when they are all made for the same company. If you can let me know how or why her SUV ain't under the recall. If she didn't have that bit of luck that day she could've be injured very bad and injured others as well for the steering wheel just to lock while driving. This happen in san antonio tx on highway 35.
The other day my grandmother streering wheel locked on her mercury as she was driving down the highway going 60 MPH. Thank god she was able to stop the car with out getting hit. I did some research on this make and model and they have a recall on this problem just not with the vehicles just depends on where it was made. Which I thing is wrong if they have many recalls in the same make and model they should have them on all of them..
In motion on a street a power steering assist fault warning came on, shortly after lost power steering. Informed by ford it was fixed after recall on sep 22nd 2014, and is no longer valid or covered? Same problem happening again as the first recall
When filling gas tank yesterday once full gas leaked from under the wheel well onto the tires. The car was parked at a gas station. I was asked to move the car away from the pump by the gas attendant.
Vehicle's electronic power steering turned off in the middle of driving, turning on highway, this has happened 3 times, seems like when the heat is on. Recall 14s05c shows up in service records from this car. Works was done my mahopac ford, mahopac, ny. Reflash ic and pscm. This recall was apparently addressed, but the problem has come back. I just bought this car used two weeks ago. It did not have this problem until I turned the heat on. Not sure what to do.
Power steering went out. There was a recall I see but for some reason mine isnt covered. Its a 2010 and just turned 70k miles. I see this is common but cant find a fix online.
I have a 2010 mercury mariner. There was a recall for the power steering. I didn't get it taken in right away, just took it in december 2018 for oil change and had dealership take care of recall also. They updated the software but that is when my trouble started with the power steering. Steering wheel had a twitch, shaking by itself while car was running at idle. When the shaking got real bad I took it to dealer march 7 2019 to be fixed under recall for power steering assist loss. The recall started july 25 2014 with no end date of recall. They told me that they couldn't fix it under the recall because ford said it had been to long after the recall. Basically they were saying the recall was outdated. They told me I could have it fixed for $800 out of pocket. A recall should never be outdated but go the life of the vehicle. Every vehicle is different when the the part goes bad after a recall happens. Mine was almost 5 years after recall started. It is a safety issue because your power steering goes out if not fixed after the steering wheel starts twitching. My power steering went out 2 days after I had taken it in to the dealership to have it fixed for what I thought was a real recall. Apparently ford has fake recalls. When you take your vehicle in they refuse to fix it because they say what recall. The power steering went out when I stopped to get gas. I started the car back up after getting gas it was gone. I called ford customer service number march 14 2019. I let them know what my issue was. They did there research and called me back march 15 2019 only to let me know that the update the dealership did in december 2018 was the fix. It was one and done. They were not doing anything else, they told me. So the update cancelled out the real fix of changing the torque sensor in the steering column which 2 days later left me without power steering.
It happened about once a month, I would have no power steering when in traffic, in motion, turning for about 3 - 5 seconds, then back to normal steering. I didn't know about any recall at the time. Then while in motion, turning into traffic power steering stopped completely, with message "power steering assist fault" I looked online, and found out about the recall. Dealer says steering recall was completed but I was never notified when. The problem has never stopped for me. Now it is a permanent problem, and dealer says no warranty, no recall. Can I force the dealer to re-do the recall somehow?
Tl* the contact owns a 2010 mercury mariner. The contact stated that the power steering was faulty. The contact had to exert excessive strength to steer the vehicle. The failure made it difficult for the contact to drive. The "power assist fault" message appeared on the instrument panel. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 120,000.
Power steering assist fault happens while driving recall should be extended to cover more vehicles
Tl* the contact owns a 2010 mercury mariner. While driving various speeds, the steering wheel seized without warning. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 137,000.
Tl* the contact owns a 2010 mercury mariner. The contact stated that the electric power steering failed and the power steering assist warning indicator illuminated. Larry h. Miller super ford salt lake city (1340 s. 500 w, salt lake city, ut 84115, (801) 783-4473) and ken garff west valley ford (4091 w 3500 s, west valley city, ut 84120, (801) 559-0500) were contacted and stated that the vehicle needed to be diagnosed to determine the cause of the failure. The vehicle was not included in the federal safety agency action number: dp15001 (steering) and the federal safety agency campaign number: 14v284000 (steering). The manufacturer was contacted and confirmed that the vehicle was not included in a recall. The vehicle was unable to be driven due to the failure. The VIN was not available. The approximate failure mileage was 93,000.
My car has a malfunction with the power steering assist. It went out of my on the freeway coming home from glendale, az to riverton, ut. It was so scary and so difficult to get home! My mechanic informed me there was a recall on this part. However, somehow my VIN is not showing this recall even though it is the exact year, make and model affected. After doing some research it turns out that ford only recalled a fraction of the vehicles that was manufactured with this faulty part. How are they only accountable for some of the vehicles affected? Clearly I have the same faulty part in my vehicle. I've called every dealership in the valley trying to find information on why it is a "lottery" on who gets the recall fixed and who doesn't. They have basically all told me to get stuffed. I can't drive my car and the part if very difficult to find outside of the dealership, who I do not want to go through after having them refuse to correct an issue that has a recall associated with it. Fords recall 14s05.
Was slowing to turn in shopping plaza lose power steering almost ran women over cross drive way car would not steer without much force this is dangerous how many must die before ford fixes this do they remember gas tanks ? My next call is to 60 minutes .
Tl* the contact owns a 2010 mercury mariner. While driving approximately 15 MPH, the power steering suddenly failed and the steering wheel became very difficult to turn in either direction. The failure was not diagnosed or repaired. The manufacturer and local dealer (dunphy ford, 7700 frankford ave, philadelphia, pa) were notified of the failure, but no assistance was offered. The failure mileage was 105,000.
When I am driving turning the wheel it make a loud clicking sound
I was driving down the street and went to turn a corner and my power steering went out completely. I have a message that pops up every time I start my car that says power steering assist failure. I have found a recall on this issue but the dealership says my VIN isn't included in the recall. My vehicle was produced 02/2010 which falls in the time frame of the recall.
Power steering suddenly stopped working while I was driving. The vehicle is extremely difficult to navigate but I was able to pull off the road to a safe area. After shutting the car off for 15 minutes and restarting the lack of power steering remained, but there was now a message saying "power steering assist fault". This car has several other electrical problems with regard to the A/C & blower, and also the drivers side window and dome lights work sporadically.
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