Tl* the contact owns a 2010 mercury mariner. While driving unknown speeds, the steering wheel became difficult to turn while making turns. In addition, the battery warning indicator illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the federal safety agency. The failure mileage was 120,000.
2010 Mercury Mariner steering complaints
Page 3 of 3: complaints 41 to 61 of 61, newest first, as owners wrote them.
I was driving my car like any day normally came home park the car and asked my daughter to put my car in garage.but she came back and said my steering wheel was hard to turn.I went out and tried and I could barely turn the steering wheel
My 2010 mercury mariner I recently purchased suddenly became extremely difficult to steer requiring alot of effort to turn the vehicle. Luckily no accident occurred. I later found a safety recall on the federal safety agency website that stated this could happen with this vehicle and that ford would repair the problem free of charge. When I called ford/lincoln they said that this vehicle had been looked at a few months ago and had not displayed this problem as of then so no parts were replaced. Now that it actually has displayed the lack of steering problem that the recall states it could, ford says they don't have to fix it now because they already looked at it before it did it... What??? I am hoping you at the federal safety agency will help me to get ford to follow through on honoring their safety recall with my vehicle as the recall states that ford is responsible for the cost of repairs to fix this issue with the steering that my vehicle is experiencing. Obviously since my vehicle did exactly what the safety recall said it could do, ford did nothing to correct this problem when they claim to have looked at it before. Therefore, ford should still be required to honor the safety recall and correct this issue. Thank you.
Power steering assist lite up on dash board. Power steering went out. Can not steer car as I attempted to turn and drive out of parking lot. Parked car and not driving car.
While driving west on I-80 at night at 75mph in wyoming the vehicle experienced a sudden loss of power steering without notice. A ford dealer says the epas system failed and has to be replaced by the owner for $800. This occurred even after the ford epas pscm recall reprograming was performed in 07/2014.
Tl* the contact owns a 2010 mercury mariner. When the gear shifter was placed in drive, the accelerator pedal was depressed at a low speed but the steering wheel became difficult to maneuver. While attempting to park, the power steering failed and the power steering assist fault indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The contact referenced the federal safety agency campaign number: 14v284000 (steering). The manufacturer was notified of the failure and stated that the vehicle was not covered under warranty or included in a recall. The approximate failure mileage was 100,000.
Tl* the contact owns a 2010 mercury mariner. The contact stated that the steering wheel became difficult to turn and the power assist warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The contact mentioned that the failure was previously repaired, but recurred. The manufacturer was notified. The failure mileage was 123,300.
A malfunction of the electric power steering, I cant steer my vehicle.it is difficult to steer and control the vehicle. I was driving and the steering start wobbling and making noise vibrating and the steering go real stiff. I called the recall department they told me it was a recall on the torque sensor or pscm july 2014 to take it to the dealer to get approval to let them know , I did they checked it out said it was the torque sensor, called ford to get approval because it was on the recall list, was denied. I don't understand you said if this problem shows a history loss of the torque sensor signal or fail codes relating to the pscm when I brought in for the recall remedy, the affected components will be replaced free of charge. You told me the recall was july 2014 and at that time you reset the pscm and cluster module. That didnot fix the problem only put a bandaid on the real problem. I did not own my vehicle in 2014. This is happening again. After the first recall. Another recall. Why wont you fix it my arms shoulder neck and head are injured because you will not fix what is a part that consistantly break down or malfunction that's happening over and over. It should be set for another recall. This could not be happening only to me. Driving on city streets in motion with bad steering issues.
Tl* the contact owns a 2010 mercury mariner. While reversing out of the driveway, the steering wheel seized and the vehicle became difficult to steer in addition, the electrical power steering assist warning indicator illuminated. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The VIN was not included in the federal safety agency campaign number: 14v284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. Updated 04/19/17 *lj updated 09/25/2017
Tl* the contact owns a 2010 mercury mariner. The contact stated that the steering wheel seized the vehicle had to be turned off and restarted to reset the computer. The dealer was notified the VIN was excluded from the federal safety agency campaign number: 14v284000 (steering). The contact was uncertain of when the vehicle would be repaired. In addition, the contact was included in the federal safety agency campaign number: 16v777000 (fuel system, gasoline). The manufacturer was notified. The failure mileage was not available. Updated 02/22/17*lj
Original owner: the vehicle would was parked without issue yesterday. Backed it up this morning and there was no power steering. Shut it off and tried again and there was still no power steering. On the third attempt, the power steering returned and I very cautiously drove it to the dealership. There were no error messages displayed or warnings while it was out. (change oil reminder was lit). Dealership ran diagnostics and tried to recreate the issue without problems. This vehicle was built in the kansas city plant during the time of the recall from oct 2014, but for some reason, the VIN is not included. Authorized ford dealership recommended "based on concern only" to "replace the elec. Steering torque sensor and recalibration." I don't feel safe driving this or selling to someone else, even with the repair!!
Tl* the contact owns a 2010 mercury mariner. The contact stated that the steering wheel became difficult to maneuver while trying to back out of a parking space. The vehicle was serviced under the federal safety agency campaign number: 14v284000 (steering), but the remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was 110,000.
My torque sensor failed after recall 14s05 was performed. This almost caused an accident going 70 MPH on i70 because the power steering assist went into manual mode with no warning. Have taken the vehicle to larry h miller ford for service found bad torque sensor which was supposed to have been fixed with the recall. I have tried to work with ford and have had no luck with any resolution and I am getting the run around. From doing my research, I am not the only one with this issue and I do believe ford has not met their obligation to this recall. I was told that if I had not brought my vehicle in for the recall I may be eligible for the replacement. So if I had let it go they would fix the problem. But, because I had the recall addressed it's my problem. Do not think ford is fixing the problem they are putting a bandage on it. Ford's recall fix, only re-flashed the computer software and did not provide a hardware fix for the torque sensor itself, which failed for a second time.
Tl* the contact owns a 2010 mercury mariner. While attempting to make a u turn at approximately 5 MPH, the steering wheel seized without warning. The vehicle was taken to the dealer, but was not diagnosed nor repaired. The contact mentioned that the failure occurred after the vehicle was serviced under the federal safety agency campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The failure mileage was 201,000.
I suffered an accident because while driving in a highway, I could not steer the wheel and the engine stop working. I wrote before because of what happened and have not received an answer. What can I do? Thank you
Cannot get any info about whether my wife's vehicle has a recall. I put in the VIN in your website and it tells me that I must input a valid VIN. This form indicates that my VIN is valid. What gives?
Tl* the contact owns a 2010 mercury mariner. The contact received notification of the federal safety agency campaign number: 14v284000 (steering) and had the vehicle repaired. While driving approximately 25 MPH, the steering wheel became difficult to turn after the power steering assist failure warning indicator illuminated. The vehicle was taken to the dealer who diagnosed that the steering column assembly failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 86,723.
On that date, I was driving home with my wife at approximately 2 pm. Suddenly, the car went off and the steering wheel went stiff. As I tried to move unsuccessfully, we went down to a slope of about 20 degrees. As a result, both of us had to be taken for emergency treatment for knocks, cuts and follow up checks. So far, it has cost us $16,497.00 and repair of the car us$6,853.00. There has been other events where the car suddenly stops and the steering wheel becomes stiff. But, I don t use the car in the highway but only for shorts errands and within the area where we live. Its been a nightmare. I have changed the throttle casing module, the restraint control module, I put a rubber stop on the acceleration pedal, etc. Again, out of the accident it has been over 4 thousand dollars in trying to fix the car.
Tl* the contact owns a 2010 mercury mariner. It took several attempts for the contact to start the vehicle. The dealer stated that the housing piece for the steering column failed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 28,000.
Tl* the contact owns a 2010 mercury mariner. The contact stated while driving approximately 30 MPH, the steering wheel locked without warning on multiple occasions upon making a turn. The contact had to apply excessive force in order to fully turn the steering wheel left or right on multiple occasions. The vehicle was taken to an authorized dealer for diagnostic testing. The vehicle will be repaired. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
Car stalled while my granddaughter was driving on the highway. It also did not accelerate. She had to step on the brakes to get the car to move. She immediately got a diagnosis from auto zone (throttle body system open- p2111), then took the car to the ford dealership where the problem was confirmed and repaired. An emergency light came on during this problem.
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