2011 Mercury Mariner fuel system problems

Filed Feb 11, 2026 · Fuel system · MN

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor inside the vehicle. In addition, the contact stated that the fuel odor was noticeable all the way to the rear seat. The vehicle was taken to the dealer; however, the contact was informed that the tools needed to perform the repair were not available. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed by the Insurance Provider of an unrepaired recall, under the federal safety agency Campaign Number: 16V777000 (Fuel System, Gasoline). The manufacturer was not made aware of the failure. The failure mileage was unknown.

Filed Sep 22, 2023 · Fuel system · 116,000 miles · TX

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and failed to accelerate above 10 MPH. The contact was able to pull to the shoulder of the roadway, after which the vehicle stalled. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. The vehicle was taken to an independent mechanic, who diagnosed a failure with the throttle body. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program 13N03, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the federal safety agency hotline for assistance. The failure mileage was 116,000.

Filed Oct 13, 2021 · Fuel system · MS

The fuel system is not working properly.I’m scared to drive it anymore.i can’t even put gas in it.

Filed Jul 14, 2021 · Fuel system · OH

When I put gas in my car i smell it while driving like it’s leaking and it say on my dash board check fuel inlet

Filed May 29, 2018 · Fuel system · OH

Tl* the contact owns a 2011 mercury mariner. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Loudon motors ford (3476 union ave se, minerva, oh 44657, (330) 868-2277) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

Filed May 9, 2018 · Fuel system · VA

Tl* the contact owns a 2011 mercury mariner. The contact stated that the federal safety agency campaign number: 16v777000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The contact received the recall notification in january of 2017. The contact spoke with ourisman ford & lincoln (6129 richmond highway, alexandria va, 22303, (703) 660-9000) several times concerning part availability. The dealer stated that parts were unavailable for the repair. The dealer informed the contact to call back in two weeks. The contact called back in two weeks and was informed that parts were still unavailable. The manufacturer was contacted and provided a case number. The manufacturer informed the contact that the situation concerning part availability was escalated. The contact had not experienced a failure. Parts distribution disconnect. *tt

Filed Apr 23, 2018 · Fuel system · MI

Tl* the contact owns a 2011 mercury mariner. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (manistee ford in manistee, michigan) was made aware of the recall and stated that the part was unavailable for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Filed Mar 16, 2018 · Fuel system · MN

Recall is always back ordered

Filed Jan 29, 2018 · Fuel system · OH

Tl* the contact owns a 2011 mercury mariner. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called beau townsend ford lincoln at (937) 898-5841 (located at 1020 w national rd, vandalia, oh 45377) where an appointment was scheduled twice. Afterwards, the dealer stated that the parts were not available for the recall remedy. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

Filed Jun 22, 2017 · Fuel system · 140,000 miles · MD

Tl* the contact owns a 2011 mercury mariner. The contact stated that the vehicle stalled while being operated at various speeds. The check engine and check fuel intake warning indicators illuminated. The contact received notification of the federal safety agency campaign number: 16v777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The sheehy ford dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000. Vin tool confirms parts not available.