2011 Mercury Mariner steering problems

Filed May 19, 2026 · Steering · 96,000 miles · CA

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the power steering became inoperable with no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering shaft port sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.

Filed Jan 24, 2025 · Steering · 141,968 miles · CO

The contact owns a 2011 Mercury Mariner. The contact stated that while attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. The contact was able to turn the vehicle by using physical force. The contact stated that the failure persisted. The vehicle was taken to an unknown dealer, where it was diagnosed with electric power steering system torque sensor failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 141,968.

Filed Jul 5, 2023 · Steering · 125,000 miles · IL

The contact owns a 2011 Mercury Mariner. The contact stated while entering a fast-food drive-thru, the power steering warning light illuminated, and the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

Filed Jan 21, 2023 · Steering · GA

While my wife was driving the vehicle, the power assisted steering failed and produced a "power assist fault code" on the display. The car became too hard for a 74 year old woman to be able to steer. I took the car to the Ford dealer near me who confirmed it was the steering torque sensor had failed and needed to order in one and would cost $600 to replace. I did a VIN search on your data base, but it didn't show any recalls for this problem. However a google search showed a recall for my vehicle make, model and date of manufacturer and part of the Ford 14SO5 recall. The information on your web site shows that Mercury Mariners manufactured prior to Sept.11, 2010 were affected. Mine was manufactured in August of 2010. According to the Ford notices as published on your web site my car should be part of that recall and should receive a software update that would prevent the steering assist from being turned off. The Ford dealer is refusing to do the update and sensor replacement for free since that recall doesn't show up under my VIN. Its funny, because my car is doing the exact thing the recall was for and fits the vehicle description and date of manufacture to qualify.

Filed Jun 24, 2022 · Steering · 200,732 miles · WI

The contact owns a 2011 Mercury Mariner. The contact stated that the steering wheel was difficult to turn. The contact stated that the steering wheel was spinning in circles. The vehicle was taken to the local dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency. The failure mileage was approximately 200,732.

Filed Feb 25, 2022 · Steering · 140,000 miles · DC

The contact owns a 2011 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel became difficult to turn in either direction. After turning off the vehicle and restarting the engine, the vehicle would operate normally. The vehicle was taken to and independent mechanic who diagnosed that the steering shaft torque sensor was faulty and need to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was not included in the federal safety agency Campaign Number: 14V284000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000. THE CONSUMER STATED THE DIAGNOSTIC TROUBLE CODE WAS B2278. THE CONUSMER STATED DUE TO THE VEHICLE EXPERIENCING THE SAME FAILURE DETAILED IN THE RECALL NOTICE, THAT THE VEHICLE SHOULD BE INCLUDED IN THE RECALL.

Filed Dec 24, 2020 · Steering · 125,000 miles · CA

I'm very upset and on the verge of tears! My steering wheel suddenly locked on me! I almost wrecked! This has happened a few times & I have no warning light on my dashboard

Filed Oct 30, 2020 · Steering · NY

Tl* the contact owns a 2011 mercury mariner. The contact stated that the vehicle experienced intermittent power steering assist failure with an unknown warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic who informed the contact that there was a recall on the vehicle for the power steering assist failure. The vehicle was then taken to bright bay lincoln, inc. (1174 sunrise hwy, bay shore, ny 11706) and newins bay shore ford (219 w main st, bay shore, ny 11706) where the contact was informed that the vehicle was not included in the federal safety agency campaign number: 14v284000 (steering). The contact also called hassett ford (3530 sunrise hwy, wantagh, ny 11793, (516) 785-7800) and was provided the same information as the other dealers. The manufacturer had was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.

Filed Jul 15, 2019 · Steering · 170,000 miles · OK

Tl* the contact owns a 2011 mercury mariner. While driving 45 MPH, the steering wheel became difficult to turn. There were no warning indicators illuminated. The contact associated the failure with the federal safety agency campaign number: 14v284000 (steering). The vehicle was taken to k c motorsports (located at 2401 e 11th st, tulsa, ok 74104, (918) 599-0066) to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 170,000.

Filed Nov 16, 2018 · Steering · 91,000 miles · KS

Tl* the contact owns a 2011 mercury mariner. While driving approximately 60 MPH, the steering ability became very difficult. The contact decreased the speed and drove home. The dealer was not notified. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 91,000.